Hikvision, Dahua, TP-Link and Ruijie Products are covered by a 3 year manufacturer warranty, except all Access Controls, Intercoms, Alarms, and Display Monitors are 2 year warranty, and any spare parts 12-month warranty.
Our warranty does not include damage due to incorrect fitting of parts or accessories, setup applications or products integration.
1. Free and Express Shipping
- Free Standard Shipping applies to all orders valued at $300 or more.
- Express Shipping is available for an additional $65 per order.
Please note that Express Shipping is not available for all postcodes. Customers are advised to confirm eligibility through the Australia Post Coverage link below before selecting the express shipping option. As shipping fees are passed directly to couriers, we are unable to refund shipping costs for postcodes not covered by the express delivery network:
Australia Post Coverage
2. Order Processing
- Orders placed before 8:00 AM (Sydney time) on a business day may packed and dispatched the same day base on stock availability.
- Orders are processed Monday to Friday, excluding weekends and public holidays.
- Tracking information will be provided via email after 11:00 AM on the day the order is shipped.
All orders are dispatched using the most efficient postage method available to ensure timely delivery.
3. Delivery Timeframes
- Express Shipping: Next business day delivery within the Australia Post Express Post Network Or Priority Shipping by other couriers for non covered Australia Post Areas (capital cities and major metropolitan areas, including Perth CBD only).
- Regional Areas Express/Priority Shipping: Delivery may take between 2 to 5 business days, depending on location and courier service coverage.
- Standard Shipping: Please allow up to 10 business days from dispatch.
If you have not received your order within 5 business days (express) or 10 business days (standard) after receiving your shipment tracking details, please contact us with your full name and order number so we can investigate your delivery status.
In most cases, a delivery attempt has been made and the parcel is awaiting collection at your nearest depot or collection point. Please check your email spam or junk folder for any courier notification emails.
4. Delivery Requirements and Limitations
- All deliveries require a signature upon receipt.
- Parcels will not be left unattended or with a “safe drop” unless specifically authorised in writing by the customer before dispatch.
- If no authorised person is available to sign for the parcel at the time of delivery, a delivery card will be left, and your parcel will be transferred to the nearest depot or collection point for pickup.
- We do not deliver to PO Boxes. Orders must be addressed to a valid physical delivery address within Australia.
Delivery times are estimates only and may vary due to courier schedules, regional service limitations, or other unforeseen circumstances. Once an order has been dispatched from our warehouse, it becomes the responsibility of the courier or postal service.
We are not liable for delays, loss, or damage that occur during transit, as these are beyond our control.
Any claims for loss or damage during delivery must be raised directly with the relevant courier company.
If an incorrect, incomplete, or undeliverable address (including PO Boxes) is provided, the customer will be responsible for all additional shipping charges incurred to resend the order.
5. Tracking Your Order
Once your order has been dispatched, you will receive an email containing a tracking number.
Customers are responsible for monitoring their delivery progress and liaising with the courier directly for updates or redelivery arrangements.
To ensure secure delivery, a signature is required upon receipt. The courier will not leave the parcel unattended under any circumstances. If delivery cannot be completed, a collection notice will be issued.
6. Additional Information
We strive to ensure timely and accurate delivery of all orders; however, as we are not a courier company, we cannot guarantee delivery times and are unable to intervene in courier operations once a parcel has been dispatched.
By placing an order, customers acknowledge and accept the above terms regarding shipping, delivery, and courier responsibility.
Price Beat Guarantee
At Civic Electronic, we are committed to offering genuine products at the most competitive prices in Australia. If you find a lower advertised price from an authorised
Australian seller, we won't just match it, we'll beat it.
How It Works
If you find a cheaper price, simply:
- Provide a link to the competitor's advertised product
- Confirm the seller is an authorised Australian reseller
- Submit your request before placing your order
Our team will verify the details and respond promptly.
Eligibility Requirements
To qualify for our Price Beat Guarantee, the following conditions must be met:
- The competitor must be an authorised Australian reseller
- The seller must operate as a legitimate Australian retail business
- The item must be identical (same brand, model number and specifications)
- The product must be brand new and currently in stock
- The price must be publicly advertised (not a private quote or member-only offer)
- The advertised price must include GST
- Shipping costs must be included in the total comparison
- The competitor must supply Australian warranty support
Exclusions
Our Price Beat Guarantee does not apply to:
- Dropshippers or intermediary sellers who do not physically stock the product
- Sellers operating without a verifiable Australian retail presence
- Businesses with no registered retail location or identifiable trading address
- Marketplace sellers (eBay, Amazon, etc.) unless officially authorised
- Grey imports or overseas-based sellers Clearance, liquidation or closing-down sales
- Refurbished, used or open-box items
- Pricing errors or misprints
- Bundle deals, bonus offers or cashback promotions
- Trade, bulk or special contract pricing
Important Conditions
- Price Beat requests must be approved prior to purchase
- Approved offers are valid for 24 hours only
- Civic Electronic reserves the right to verify reseller authorisation status
- We reserve the right to decline requests that do not meet the above criteria
- This policy may be modified or withdrawn at any time without notice
Why Buy From Civic Electronic?
- 100% Genuine Products
- Authorised Australian Reseller
- Local Australian Warranty
- Real Stock, Not Dropshipped
- Expert Technical Support
- Fast & Secure Dispatch
