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We are officially an authorized reseller of Hikvision products

When you buy from an authorized Hikvision/HiLook reseller, even if they price the products at the same level as other online stores, there are several real advantages worth considering:

✅ Official Warranty Coverage & Support

Authorized resellers are directly linked to Hikvision/HiLook’s warranty and support infrastructure:

Your products receive the full factory warranty and can be serviced or replaced without hassle
You also get support from trained echnicians who know HiLook products.

🔒 Genuine Product Assurance

You’re assured the product is authentic and sourced through
official channels—not a gray‑market or factory‑refurbished import.

Hikvision 8MP 4CH CCTV Kit: 4 x IP Darkfighter Turret Cameras + 4CH NVR - Civic Electronic

🧰 Access to Software,Firmware, and App Integration

As part of the Hikvision ecosystem, authorized resellers provide access to:

Hik-Connect app, H.265+ codec, smart features activated
Official downloads (firmware, PC client) without workaround URLs or expired links.

🛠 Technical Knowledge, Training, and resources

Authorized channels often have staff trained in HiLook product lines, This means better advice, proper installation, and troubleshooting.

🌍 Availability of Genuine Accessories & Bundles

They stock the correct PoE injectors, brackets, surge protectors and compatible NVRs—ensuring you don’t end up mismatching components.

💡 True cost awareness

Sometimes an authorized reseller's "online price" seems high, but you’re really paying for:

Long-term peace of mind – warranty, support, official firmware updates
Reliability genuine products, full compatibility
After-sales support – they can assist if things go south

Choose wisely:

✅ Authorized Reseller – Pay for peace of mind: full warranty, system compatibility, and manufacturer support.
If you value reliable warranty, full System compatibility,and technical support, an authorized reseller is worth it even if the price looks similar at checkout.

❌ Unauthorized Seller – Pay less upfront, but risk no warranty, firmware issues, and no support if things go wrong. If your priority is the lowest upfront price and you're comfortable taking on the risks of limited or no warranty,firmware issues, or lack of support, purchasing from an unauthorized seller might look tempting but that initial saving could cost you much more in the long run, with no safety net.

Contact Info:

Phone: 1300 024 842

Sales: sales@civicelectronic.com

Technical Support: support@civicelectronic.com

Hills Area: 16/2 Money Cl Rouse Hill NSW 2155 (Showroom)

Hawkesbury Area: 524 Tennyson Rd, Tennyson NSW 2754 (By appointment)

We are officially an authorized reseller of Hikvision products