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Hikvision DS-KIS703Y-P 7-Inch Touchscreen 2-Wire IP Video Intercom Kit with Hik-Connect

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Original price $395.00
Original price $395.00 - Original price $395.00
Original price $395.00
Current price $310.00
$310.00 - $310.00
Current price $310.00
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Hikvision DS-KIS703Y-P 7-Inch Touchscreen Two-Wire IP Video Intercom Kit with Hik-Connect

The Hikvision DS-KIS703Y-P is a complete two-wire digital IP video intercom kit designed for residential properties, villas, townhouses and professional intercom replacement projects.

Featuring a 7-inch colour touchscreen indoor monitor, a 2MP outdoor video door station and convenient Hik-Connect mobile application integration, this system provides modern visitor communication using two-wire intercom technology.

The DS-KIS703Y-P is particularly suitable for upgrading compatible existing intercom installations where a two-wire cable connection is available, potentially reducing the need for extensive new cabling.

The included indoor station features a 7-inch TFT capacitive touchscreen with a resolution of 1024 × 600 pixels, providing a clear and convenient interface for answering visitor calls, viewing the entrance and controlling compatible door-release hardware.

The indoor monitor supports live viewing of the connected door station, allowing residents to check the entrance directly from the touchscreen.

With Hik-Connect mobile application support, users can receive compatible visitor calls, communicate with visitors, view the entrance and remotely unlock a connected door using their smartphone.

The indoor station connects to a compatible 2.4GHz Wi-Fi network to support Hik-Connect connectivity, subject to correct system configuration and internet access.

The included outdoor door station features a 2MP high-definition camera with video resolution up to 1920 × 1080 pixels, providing clear images of visitors approaching the property.

Its wide 140° horizontal and 85° vertical viewing angles provide extensive entrance coverage, helping residents identify visitors without requiring them to stand directly in front of the camera.

Integrated infrared supplementary illumination supports visitor monitoring in low-light conditions, with a manufacturer-specified IR illumination distance of approximately 3 metres.

The outdoor station also supports Wide Dynamic Range functionality to improve image visibility in challenging lighting conditions.

A dedicated single physical call button allows visitors to contact residents quickly and conveniently.

The built-in microphone and loudspeaker provide two-way audio communication, while noise suppression and echo cancellation help improve conversation clarity.

The DS-KIS703Y-P supports two-lock control, providing flexibility for compatible entrance installations requiring control of two door-release devices.

The outdoor station also provides a 12V DC, 500mA output capable of supplying one compatible electronic lock without a separate lock power supply, provided the lock's electrical requirements are within the specified limits.

The outdoor door station features a durable stainless steel front panel and an IP65 weather-protection rating, making it suitable for professionally installed outdoor entrances.

The included indoor station uses a 24V DC, 1.5A power input and supplies the connected outdoor station through the supported two-wire connection.

The system includes an easy configuration wizard designed to simplify initial setup and commissioning.

Additional indoor station functions include visitor voice messages when calls are unanswered, local volume adjustment and convenient live-view operation.

Unlike conventional network video intercom systems that require separate Ethernet connections to each station, the DS-KIS703Y-P uses a dedicated two-wire communication system between its compatible components.

This makes it a practical solution for selected intercom upgrades where suitable existing two-core cabling can be reused following professional testing and assessment.

The DS-KIS703Y-P combines Hikvision's reliable video intercom technology with modern mobile connectivity, making it suitable for homeowners and professional installers seeking a convenient two-wire intercom solution.

Available from Civic Electronic, an Authorised Hikvision Sales Partner and Hikvision Training Centre in Sydney, Australia.

Important: This product is a complete two-wire video intercom kit containing one indoor station and one outdoor door station. Electric locks, network infrastructure, additional cabling and installation services are not included unless specifically stated. The kit uses dedicated two-wire intercom technology and should not be confused with a standard Ethernet PoE intercom kit.

Hikvision DS-KIS703Y-P Two-Year Australian Video Intercom Warranty Civic Electronic

2-Year Australian Warranty on eligible Hikvision intercom products, subject to applicable warranty terms.

Key Features

  • Complete Hikvision Intercom Kit: Includes compatible indoor and outdoor stations.
  • Two-Wire Digital IP Technology: Designed for compatible two-wire intercom installations.
  • 7-Inch Touchscreen: Colour TFT capacitive indoor display.
  • 1024 × 600 Display Resolution: Clear indoor monitor interface.
  • 2MP Outdoor Camera: High-definition visitor monitoring.
  • 1920 × 1080 Video: Full HD main-stream capability.
  • 140° Horizontal Viewing Angle: Wide entrance coverage.
  • 85° Vertical Viewing Angle: Improved visibility of approaching visitors.
  • Infrared Night Vision: Supplementary IR illumination up to approximately 3 metres.
  • Wide Dynamic Range: Improved image visibility in challenging lighting.
  • Hik-Connect App: Convenient smartphone visitor communication.
  • Remote Call Answering: Receive compatible visitor calls through Hik-Connect.
  • Remote Door Unlocking: Supported with compatible electric locks.
  • Remote Live View: View the connected entrance through supported mobile connections.
  • 2.4GHz Wi-Fi: Wireless networking through the indoor station.
  • Single Call Button: Convenient outdoor visitor calling.
  • Two-Way Audio: Built-in microphones and loudspeakers.
  • Noise Suppression: Improved communication clarity.
  • Echo Cancellation: Enhanced visitor conversations.
  • Two-Lock Control: Supports compatible dual-door-release applications.
  • 12V DC Lock Output: Up to 500mA for one compatible electronic lock.
  • IP65 Outdoor Station: Weather-resistant entrance panel.
  • Stainless Steel Front Panel: Durable professional construction.
  • Voice Message Support: Visitor messages when indoor calls are unanswered.
  • Easy Setup Wizard: Simplified initial configuration.
  • Live View: Monitor the connected door station from the indoor screen.
  • Adjustable Volume: Convenient indoor audio settings.
  • Two-Wire Power and Communication: Outdoor station powered through the compatible indoor station.
  • Embedded Linux: Dedicated operating system.
  • Professional Retrofit Applications: Suitable for selected existing two-wire cabling.
  • Genuine Australian Stock: Supplied by Civic Electronic.
  • 2-Year Intercom Warranty: Subject to applicable terms.

Technical Specifications

Kit Model DS-KIS703Y-P
Manufacturer Hikvision
Product Category Two-Wire Digital IP Video Intercom Kit
System Type Residential Two-Wire Video Intercom
Indoor Station Model DS-KH6320Y-WTPE2
Outdoor Door Station Model DS-KV8103Y-IMPE2
Mounting Accessory DS-KAB8103-IMEX
Indoor Display Size 7 Inches
Indoor Display Type Colour TFT
Touchscreen Capacitive Touchscreen
Indoor Display Resolution 1024 × 600
Indoor Operating System Embedded Linux
Indoor RAM 128MB
Indoor Flash Memory 32MB
Indoor Audio Input 1 Built-In Omnidirectional Microphone
Indoor Audio Output 1 Built-In Loudspeaker, 8Ω
Indoor Audio Processing Noise Suppression and Echo Cancellation
Indoor Audio Compression G.711U / G.711A
Indoor Wi-Fi IEEE 802.11b/g/n
Wi-Fi Frequency 2.4GHz
Indoor Wired Communication 10Mbps Through Two-Wire Interface
Indoor Two-Wire Interfaces 1 Input / 1 Output
Indoor RS-485 1
Indoor Power Input 24V DC, 1.5A
Indoor Power Consumption ≤8W
Indoor Operating Temperature -10°C to +50°C
Indoor Operating Humidity 10% to 90%
Outdoor Camera Resolution 2MP
Outdoor Main Stream 1920 × 1080 / 1280 × 720
Outdoor Sub Stream 640 × 480
Horizontal Field of View 140°
Vertical Field of View 85°
Outdoor Night Vision Infrared Supplementary Illumination
IR Illumination Distance Up to Approximately 3m
Wide Dynamic Range Supported
Outdoor Video Compression H.264
Outdoor Operating System Embedded Linux
Outdoor RAM 256MB
Outdoor Flash Memory 32MB
Outdoor Call Button 1 Physical Button
Outdoor Audio Input 1 Built-In Omnidirectional Microphone
Outdoor Audio Output 1 Built-In Loudspeaker, 8Ω
Outdoor Audio Processing Noise Suppression and Echo Cancellation
Outdoor Audio Compression G.711U / G.711A
Door Lock Control 2 Compatible Locks
Electronic Lock Power Output 12V DC, 500mA
Outdoor Alarm Inputs 2, Configurable for Exit Button or Door Contact
Outdoor Tamper Switch 1
Outdoor Two-Wire Interface 1
Outdoor Power Supply Powered Through Compatible Indoor Station
Outdoor Power Consumption Less Than 10W
Outdoor Front Panel Stainless Steel
Outdoor Protection Rating IP65
Outdoor Installation Surface or Flush Mounting with Appropriate Accessories
Outdoor Operating Temperature -40°C to +60°C
Outdoor Operating Humidity 10% to 95%
Hik-Connect App Supported Through Compatible Indoor Station Configuration
Mobile Functions Receive Calls, Live View and Supported Remote Unlocking
Visitor Voice Messages Supported
System Configuration Built-In Setup Wizard
Kit Configuration 1 Indoor Station + 1 Outdoor Station
Australian Warranty 2 Years, Subject to Applicable Terms

Detailed Features & Benefits

Complete Hikvision Two-Wire Video Intercom Kit

The DS-KIS703Y-P combines a compatible indoor touchscreen monitor and outdoor video door station in one kit, providing an integrated solution for residential visitor communication and entrance access control.

Two-Wire Digital IP Intercom Technology

The system uses dedicated two-wire communication between the indoor and outdoor stations, making it suitable for selected intercom replacement installations where compatible existing wiring may be reused.

7-Inch Colour Touchscreen Indoor Monitor

The included indoor station features a 7-inch colour TFT capacitive touchscreen, allowing residents to answer visitor calls, monitor the entrance and operate supported door-release functions.

1024 × 600 Touchscreen Resolution

The indoor monitor provides a 1024 × 600 display resolution for clear visitor images and convenient system navigation.

2MP High-Definition Outdoor Camera

The outdoor station features a 2MP camera supporting Full HD video resolution up to 1920 × 1080 pixels, helping users identify visitors approaching the entrance.

Wide 140° Horizontal Viewing Angle

The outdoor camera's 140° horizontal viewing angle provides broad entrance coverage, reducing the need for visitors to stand directly in front of the door station.

85° Vertical Viewing Angle

The wide vertical viewing angle helps capture visitors of different heights and provides additional visibility around the doorway.

Infrared Night Vision Support

Built-in infrared supplementary illumination supports visitor monitoring in low-light conditions, with an illumination distance of up to approximately 3 metres.

Wide Dynamic Range Technology

Wide Dynamic Range functionality helps improve image visibility where bright and shaded areas appear together within the entrance scene.

Hik-Connect Mobile Application Integration

Through the compatible indoor station and a correctly configured network connection, Hik-Connect allows users to receive visitor calls, communicate remotely, view the entrance and operate supported door-release functions.

Remote Visitor Call Answering

Residents can receive supported visitor calls on their smartphone through Hik-Connect, providing convenient communication when away from home.

Remote Door Unlocking

Compatible electric locks can be operated remotely through supported Hik-Connect functions when the system is correctly installed and configured.

Remote Live View

Hik-Connect allows authorised users to view the connected entrance through compatible mobile application connections.

Built-In 2.4GHz Wi-Fi

The indoor station supports 2.4GHz Wi-Fi connectivity, providing access to supported Hik-Connect functions when connected to a suitable network.

Convenient Single Call Button

The outdoor station features one dedicated physical call button, making visitor communication simple and convenient.

Clear Two-Way Audio Communication

Integrated microphones and loudspeakers support communication between the outdoor door station and indoor touchscreen monitor.

Noise Suppression and Echo Cancellation

Built-in audio processing helps reduce background noise and echo, improving communication clarity during visitor conversations.

Two-Lock Control

The outdoor station supports control of two compatible electric locks, providing flexibility for professionally designed entrance access systems.

Integrated 12V Electronic Lock Output

The outdoor station provides a 12V DC, 500mA output for one compatible electronic lock. This may eliminate the need for a separate lock power supply when the selected lock's requirements are within the output rating.

Visitor Voice Messages

The indoor station supports voice messages when a visitor call is unanswered, providing an additional communication option.

Easy Setup Wizard

The integrated setup wizard helps simplify initial system configuration and commissioning.

Live View from the Indoor Monitor

Residents can access live video from the connected outdoor door station directly through the indoor touchscreen.

Stainless Steel Outdoor Door Station

The outdoor station features a high-quality stainless steel front panel for a professional appearance and durable entrance installation.

IP65 Weather Protection

The outdoor station's IP65 protection rating provides resistance to dust and water ingress when installed correctly according to manufacturer instructions.

Professional Retrofit Applications

Two-wire communication makes the system particularly suitable for selected upgrades of existing residential intercom systems, subject to wiring condition, cable length and installation requirements.

Integrated Indoor and Outdoor Power Design

The indoor station uses a 24V DC power input and supplies the outdoor station through the compatible two-wire connection, helping simplify the system layout.

Ideal Applications

  • Residential Villas: Complete touchscreen video intercom communication.
  • Detached Homes: Convenient visitor monitoring and remote access.
  • Townhouses: Two-wire entrance communication systems.
  • Existing Intercom Upgrades: Suitable for selected compatible two-wire cabling.
  • Residential Renovations: Modern video intercom functionality with potentially reduced rewiring.
  • Pedestrian Gates: Visitor communication and compatible gate-release control.
  • Front Door Entrances: Convenient indoor touchscreen visitor monitoring.
  • Gated Properties: Supported remote communication and door unlocking.
  • Single-Residence Installations: One indoor monitor and one outdoor door station.
  • Home Security Upgrades: Hik-Connect mobile visitor communication.
  • Professional Retrofit Projects: Suitable for experienced intercom installers.
  • Residential Access Control: Compatible electric lock integration.

Compatibility & Installation

The Hikvision DS-KIS703Y-P is designed as a compatible two-wire digital IP video intercom kit containing one indoor station and one outdoor door station.

System Configuration: One indoor touchscreen monitor and one outdoor door station.

Two-Wire Connection: Uses dedicated two-wire communication between compatible intercom components.

Existing Wiring: Selected existing two-wire cabling may be reused following professional assessment of cable type, condition, length and electrical characteristics.

Indoor Station: DS-KH6320Y-WTPE2, featuring a 7-inch touchscreen.

Outdoor Station: DS-KV8103Y-IMPE2, featuring a 2MP camera and single call button.

Outdoor Mounting Accessory: DS-KAB8103-IMEX is included in the manufacturer-listed kit configuration.

Hik-Connect: Supported through the compatible indoor station when connected to a suitable network.

Wi-Fi: The indoor station supports 2.4GHz Wi-Fi networks.

Camera: The outdoor station features a 2MP camera with 140° horizontal and 85° vertical viewing angles.

Audio: Built-in microphones and loudspeakers support two-way visitor communication.

Two-Lock Control: Supports two compatible door-release devices, subject to wiring and system configuration.

Lock Power Output: One 12V DC, 500mA output is available for a compatible electronic lock.

Additional Lock Power: A separate power supply may be required for locks exceeding the available output rating or for additional door-release hardware.

Indoor Power: Requires a compatible 24V DC, 1.5A power supply.

Outdoor Power: Supplied through the compatible two-wire connection from the indoor station.

PoE: This kit does not use standard IEEE 802.3af or IEEE 802.3at Ethernet PoE to power the outdoor station. Follow the manufacturer's two-wire wiring requirements.

Outdoor Weather Protection: The outdoor station is IP65-rated when correctly installed.

Indoor Environment: The touchscreen monitor is designed for indoor installation.

Outdoor Mounting: Surface or flush mounting is supported with appropriate accessories.

System Expansion: This kit is specified as a one-to-one configuration. Confirm compatibility before attempting to add further indoor or outdoor stations.

Network Security: Strong credentials, secure Wi-Fi configuration and appropriate firmware maintenance are recommended.

Professional Installation: Installation and commissioning by an experienced Hikvision intercom installer are recommended.

Important: Two-wire intercom systems are not automatically interchangeable with standard Ethernet IP intercom systems or older analogue intercom equipment. Compatibility must be confirmed before installation.

Package Contents

  • 1 × Hikvision DS-KH6320Y-WTPE2 7-Inch Two-Wire Touchscreen Indoor Station.
  • 1 × Hikvision DS-KV8103Y-IMPE2 2MP Two-Wire Outdoor Door Station.
  • 1 × Hikvision DS-KAB8103-IMEX Door Station Mounting Accessory.
  • 1 × Manufacturer-Specified Power Supply.
  • Manufacturer-supplied standard accessories and documentation applicable to the Australian package.

Important: Electric locks, additional lock power supplies, network equipment, intercom cabling and installation services are not included unless specifically stated. Confirm the supplied power adapter and mounting accessories before installation.

Frequently Asked Questions

What is the Hikvision DS-KIS703Y-P?

It is a complete two-wire digital IP video intercom kit featuring a 7-inch touchscreen indoor monitor, a 2MP outdoor door station and Hik-Connect mobile application support.

Is this a complete video intercom kit?

Yes. It includes one compatible indoor touchscreen station and one outdoor video door station, together with manufacturer-specified accessories.

What size is the indoor touchscreen?

The indoor monitor features a 7-inch colour TFT touchscreen.

What is the indoor display resolution?

The touchscreen resolution is 1024 × 600 pixels.

Does the indoor monitor have a touchscreen?

Yes. It uses a capacitive touchscreen.

What camera resolution does the outdoor station provide?

The outdoor station features a 2MP camera supporting video resolution up to 1920 × 1080 pixels.

What is the outdoor camera viewing angle?

The camera provides a 140° horizontal and 85° vertical field of view.

Does it support night vision?

Yes. The outdoor station includes infrared supplementary illumination.

What is the infrared illumination range?

The manufacturer specifies an IR supplementary illumination distance of approximately 3 metres.

Does it support Wide Dynamic Range?

Yes. The outdoor camera supports WDR functionality.

Does it work with Hik-Connect?

Yes. The kit supports Hik-Connect mobile application integration through its compatible indoor station.

Can I receive visitor calls on my smartphone?

Yes. Compatible Hik-Connect configurations allow visitor calls to be received through the mobile application.

Can I communicate with visitors remotely?

Yes. Hik-Connect supports remote two-way communication when the system is correctly configured and connected.

Can I unlock the door from my phone?

Yes. Supported remote unlocking is available with compatible electric locks and correct system configuration.

Can I view the entrance remotely?

Yes. Hik-Connect supports compatible remote live viewing of the connected door station.

Does the indoor monitor support Wi-Fi?

Yes. It supports compatible 2.4GHz Wi-Fi networks.

Does it support 5GHz Wi-Fi?

No. The manufacturer's specifications list 2.4GHz Wi-Fi support.

Does it use Ethernet PoE?

No. The kit uses dedicated two-wire intercom technology rather than standard Ethernet PoE between the indoor and outdoor stations.

Can I reuse existing two-wire intercom cabling?

Potentially. Existing wiring must be assessed for compatibility, cable condition, distance and electrical suitability before installation.

Does the outdoor station have a call button?

Yes. It includes one physical visitor call button.

Does it support two-way audio?

Yes. The indoor and outdoor stations include built-in microphones and loudspeakers.

Does it have noise cancellation?

Yes. The system supports noise suppression and echo cancellation.

Can it control two electric locks?

Yes. The outdoor station supports two-lock control in compatible installations.

Can it power an electric lock directly?

Yes. It provides a 12V DC, 500mA output for one compatible electronic lock.

Do I need a separate power supply for the lock?

Not necessarily. One compatible lock may be powered directly if its electrical requirements are within the 12V DC, 500mA output rating. Other locks may require a separate power supply.

What power supply does the indoor monitor require?

The indoor station requires a compatible 24V DC, 1.5A power supply.

How is the outdoor station powered?

The outdoor station receives power through the compatible two-wire connection from the indoor station.

Does the indoor station support visitor voice messages?

Yes. It supports voice messages when a visitor call is unanswered.

Can I view the door station from the indoor monitor?

Yes. The indoor touchscreen supports live viewing of the connected outdoor station.

Does the kit include a setup wizard?

Yes. The indoor station includes a setup wizard to assist with initial configuration.

Is the outdoor station weather resistant?

Yes. The outdoor station has an IP65 weather-protection rating.

Is the outdoor panel made from metal?

Yes. It features a stainless steel front panel.

Can the outdoor station be surface mounted?

Yes. Surface mounting is supported with appropriate accessories.

Can the outdoor station be flush mounted?

Yes. Flush mounting is supported with appropriate mounting accessories.

Can the indoor monitor be installed outdoors?

No. The indoor touchscreen station is designed for indoor installation.

Is this kit suitable for a townhouse?

Yes. It is suitable for compatible townhouse and residential entrance installations.

Is this kit suitable for replacing an old intercom?

Yes. It may be suitable for selected two-wire intercom replacement projects, subject to a professional assessment of the existing cabling.

Can I add more indoor monitors?

The DS-KIS703Y-P is specified as a one-to-one kit. Additional station compatibility must be confirmed before expansion.

Does the kit include an electric lock?

No. Electric locks and associated door-release hardware are sold separately unless specifically stated.

Does the kit include a power supply?

Yes. Hikvision's Australian product guide lists one power supply in the kit configuration.

Does it include installation?

No. Installation services are not included unless specifically stated.

What warranty applies in Australia?

Civic Electronic supplies eligible Hikvision intercom products with a two-year Australian warranty, subject to applicable warranty terms.

Where can I buy genuine Australian Hikvision intercom kits?

Civic Electronic supplies genuine Australian Hikvision video intercom equipment and supports professional security installers and system integrators.

Why Buy from Civic Electronic?

Civic Electronic is an Australian professional security equipment wholesaler and an Authorised Hikvision Sales Partner and Hikvision Training Centre.

We specialise in genuine Australian Hikvision video intercom systems, CCTV equipment, access control and professional security solutions.

  • Authorised Hikvision Sales Partner
  • Hikvision Training Centre in Sydney, Australia
  • Genuine Australian Hikvision Stock
  • Official Australian Warranty Support
  • Competitive Wholesale and Trade Pricing
  • Professional Video Intercom Product Advice
  • Installer and System Integrator Support
  • Fast Australia-Wide Delivery
  • Free Standard Shipping on Eligible Orders of $300 or More
  • 2-Hour Click & Collect from Rouse Hill, NSW, Subject to Stock Confirmation

For Hikvision video intercom compatibility, system design, trade pricing or product selection assistance, contact Civic Electronic on 1300 024 842.

Official Hikvision Manufacturer Documentation

Review Hikvision's official DS-KIS703Y-P manufacturer documentation for detailed two-wire intercom specifications, indoor touchscreen features, outdoor camera performance, Hik-Connect functionality, power requirements and professional installation information.

Download Official Hikvision DS-KIS703Y-P Datasheet (PDF)

View Official Hikvision DS-KIS703Y-P Product Page

View Official Hikvision Australia Video Intercom Product Guide (PDF)

Important: The DS-KIS703Y-P is a dedicated two-wire digital IP video intercom kit. It is not a standard Ethernet PoE intercom system. Existing wiring must be checked for compatibility before installation. Electric locks, additional power supplies, network infrastructure, cabling and installation services are supplied separately unless specifically stated. Hik-Connect functions require compatible network connectivity and correct system configuration.

Genuine Product Assurance, We are officially an authorized reseller of Hikvision

Hikvision, Dahua, TP-Link and Ruijie Products are covered by a 3 year manufacturer warranty, except all Access Controls, Intercoms, Alarms, and Display Monitors are 2 year warranty, Hard Drive and any spare parts 12-month warranty.

Our warranty does not include damage due to incorrect fitting of parts or accessories, setup applications or products integration.

1. Free and Express Shipping

  • Free Standard Shipping applies to all orders valued at $300 or more.
  • Express Shipping is available for an additional $65 per order.

Please note that Express Shipping is not available for all postcodes. Customers are advised to confirm eligibility through the Australia Post Coverage link below before selecting the express shipping option. As shipping fees are passed directly to couriers, we are unable to refund shipping costs for postcodes not covered by the express delivery network:

Australia Post Coverage

2. Order Processing

  • Orders placed before 8:00 AM (Sydney time) on a business day may packed and dispatched the same day base on stock availability.
  • Orders are processed Monday to Friday, excluding weekends and public holidays.
  • Tracking information will be provided via email after 11:00 AM on the day the order is shipped.

All orders are dispatched using the most efficient postage method available to ensure timely delivery.

3. Delivery Timeframes

  • Express Shipping: Next business day delivery within the Australia Post Express Post Network Or Priority Shipping by other couriers for non covered Australia Post Areas (capital cities and major metropolitan areas, including Perth CBD only).
  • Regional Areas Express/Priority Shipping: Delivery may take between 2 to 5 business days, depending on location and courier service coverage.
  • Standard Shipping: Please allow up to 10 business days from dispatch.

If you have not received your order within 5 business days (express) or 10 business days (standard) after receiving your shipment tracking details, please contact us with your full name and order number so we can investigate your delivery status.
In most cases, a delivery attempt has been made and the parcel is awaiting collection at your nearest depot or collection point. Please check your email spam or junk folder for any courier notification emails.

4. Delivery Requirements and Limitations

  • All deliveries require a signature upon receipt.
  • Parcels will not be left unattended or with a “safe drop” unless specifically authorised in writing by the customer before dispatch.
  • If no authorised person is available to sign for the parcel at the time of delivery, a delivery card will be left, and your parcel will be transferred to the nearest depot or collection point for pickup.
  • We do not deliver to PO Boxes. Orders must be addressed to a valid physical delivery address within Australia.

Delivery times are estimates only and may vary due to courier schedules, regional service limitations, or other unforeseen circumstances. Once an order has been dispatched from our warehouse, it becomes the responsibility of the courier or postal service.

We are not liable for delays, loss, or damage that occur during transit, as these are beyond our control.
Any claims for loss or damage during delivery must be raised directly with the relevant courier company.

If an incorrect, incomplete, or undeliverable address (including PO Boxes) is provided, the customer will be responsible for all additional shipping charges incurred to resend the order.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email containing a tracking number.
Customers are responsible for monitoring their delivery progress and liaising with the courier directly for updates or redelivery arrangements.

To ensure secure delivery, a signature is required upon receipt. The courier will not leave the parcel unattended under any circumstances. If delivery cannot be completed, a collection notice will be issued.

6. Additional Information

We strive to ensure timely and accurate delivery of all orders; however, as we are not a courier company, we cannot guarantee delivery times and are unable to intervene in courier operations once a parcel has been dispatched.
By placing an order, customers acknowledge and accept the above terms regarding shipping, delivery, and courier responsibility.

Price Beat Guarantee

At Civic Electronic, we are committed to offering genuine products at the most competitive prices in Australia. If you find a lower advertised price from an authorised
Australian seller, we won't just match it, we'll beat it.

How It Works

If you find a cheaper price, simply:

  1. Provide a link to the competitor's advertised product
  2. Confirm the seller is an authorised Australian reseller
  3. Submit your request before placing your order

Our team will verify the details and respond promptly.

Eligibility Requirements

To qualify for our Price Beat Guarantee, the following conditions must be met:

  • The competitor must be an authorised Australian reseller
  • The seller must operate as a legitimate Australian retail business
  • The item must be identical (same brand, model number and specifications)
  • The product must be brand new and currently in stock
  • The price must be publicly advertised (not a private quote or member-only offer)
  • The advertised price must include GST
  • Shipping costs must be included in the total comparison
  • The competitor must supply Australian warranty support

Exclusions

Our Price Beat Guarantee does not apply to:

  • Dropshippers or intermediary sellers who do not physically stock the product
  • Sellers operating without a verifiable Australian retail presence
  • Businesses with no registered retail location or identifiable trading address
  • Marketplace sellers (eBay, Amazon, etc.) unless officially authorised
  • Grey imports or overseas-based sellers Clearance, liquidation or closing-down sales
  • Refurbished, used or open-box items
  • Pricing errors or misprints
  • Bundle deals, bonus offers or cashback promotions
  • Trade, bulk or special contract pricing

Important Conditions

  • Price Beat requests must be approved prior to purchase
  • Approved offers are valid for 24 hours only
  • Civic Electronic reserves the right to verify reseller authorisation status
  • We reserve the right to decline requests that do not meet the above criteria
  • This policy may be modified or withdrawn at any time without notice

Why Buy From Civic Electronic?

  • 100% Genuine Products
  • Authorised Australian Reseller
  • Local Australian Warranty
  • Real Stock, Not Dropshipped
  • Expert Technical Support
  • Fast & Secure Dispatch