Skip to content
🔥 6% OFF Orders $1,400+ — Automatically Applied at Checkout | ✓ Genuine AU Stock & Warranty | ⚡ 2-Hour Pickup | 📞 1300 024 842
🔥 6% OFF Orders $1,400+ — Automatically Applied at Checkout | ✓ Genuine AU Stock & Warranty | ⚡ 2-Hour Pickup | 📞 1300 024 842

Hikvision DS-KV9503-WBE1 Touchscreen Facial Recognition IP Villa Door Station with PoE, IP65

Save 32% Save 32%
Original price $682.00
Original price $682.00 - Original price $682.00
Original price $682.00
Current price $465.00
$465.00 - $465.00
Current price $465.00
Availability:
in stock, ready to be shipped

Hikvision DS-KV9503-WBE1 Touchscreen Facial Recognition IP Villa Door Station with PoE, IP65 & Hik-Connect

The Hikvision DS-KV9503-WBE1 is a premium facial recognition IP video intercom door station featuring a 4.3-inch colour touchscreen, dual 2MP cameras, intelligent facial recognition and multiple access authentication methods.

Designed for professional residential and commercial security installations, this advanced Hikvision 9 Series villa door station combines visitor communication, facial recognition access control and convenient entrance management in one compact outdoor device.

The integrated 4.3-inch IPS capacitive touchscreen features an 800 × 480 resolution, providing a convenient interface for visitors and authorised users.

With two built-in 2MP cameras, the DS-KV9503-WBE1 provides high-definition video monitoring and supports intelligent facial recognition for compatible access control applications.

Advanced 120dB Wide Dynamic Range technology helps improve image visibility in challenging lighting conditions, including entrances with bright backgrounds.

Integrated infrared supplementary lighting supports facial recognition and visitor monitoring in low-light conditions, with an IR illumination range of up to approximately 3 metres.

The DS-KV9503-WBE1 supports multiple authentication methods, including facial recognition, PIN codes, compatible access cards, QR codes and supported Bluetooth functions.

Facial recognition technology supports recognition distances from approximately 0.3 to 2 metres, with manufacturer-specified recognition accuracy of at least 99% under appropriate conditions.

With facial recognition processing times of less than 0.2 seconds per person, the door station provides fast authentication for registered users.

The system supports storage for up to 10,000 registered faces, 100,000 access cards and 20,000 users, making it suitable for residential and professional access control applications.

A dedicated physical call button provides a convenient way for visitors to contact residents or authorised personnel.

The door station supports direct calling to the Hik-Connect mobile application, allowing compatible systems to receive visitor calls without requiring a separate indoor monitor.

Through the Hik-Connect application, authorised users can communicate with visitors and operate supported remote door-release functions when the system is correctly configured and connected.

The integrated microphone and loudspeaker provide convenient two-way communication, supported by noise suppression and echo cancellation technologies.

For professional installations, the DS-KV9503-WBE1 includes two lock-control relays, supporting compatible door-release hardware and access control configurations.

Additional interfaces include alarm inputs, door contact inputs, exit button connections and RS-485 communication for supported system integrations.

With IEEE 802.3af standard PoE, the door station can receive network connectivity and power through one compatible Ethernet cable, simplifying installation and reducing separate power cabling requirements.

Alternatively, the device supports a compatible 12V DC power supply.

Integrated wireless networking supports compatible 2.4GHz Wi-Fi networks, providing additional networking flexibility where appropriate.

The robust metal housing offers IP65 weather protection and IK08 impact resistance, making the door station suitable for outdoor entrance installations.

Its operating temperature range of -40°C to +60°C supports operation across a wide range of environmental conditions.

The compact surface-mounted design is suitable for modern villas, residential entrances, offices, apartment buildings and other professionally designed access control installations.

For larger compatible intercom installations, the DS-KV9503-WBE1 supports up to 500 linked indoor stations and up to 16 sub-door stations, subject to system design and configuration.

The device runs an embedded Linux operating system and includes 1GB RAM and 4GB ROM.

With advanced facial recognition, multiple authentication options and Hik-Connect mobile integration, the Hikvision DS-KV9503-WBE1 provides a comprehensive entrance security solution for professional installers and system integrators.

Available from Civic Electronic, an Authorised Hikvision Sales Partner and Hikvision Training Centre in Sydney, Australia.

Important: This listing is for the DS-KV9503-WBE1 outdoor door station only. Indoor monitors, PoE switches, electric locks, power supplies and installation accessories are not included unless specifically stated.

Hikvision DS-KV9503-WBE1 2-Year Australian Warranty Civic Electronic

2-Year Australian Warranty on eligible Hikvision intercom products, subject to applicable warranty terms.

Key Features

  • Hikvision 9 Series: Premium facial recognition IP villa door station.
  • 4.3-Inch Touchscreen: Colour IPS capacitive display.
  • 800 × 480 Resolution: Clear touchscreen interface.
  • Dual 2MP Cameras: Integrated high-definition video capture.
  • 120dB WDR: Improved image visibility in challenging lighting.
  • Infrared Illumination: Supplementary IR lighting up to approximately 3 metres.
  • Facial Recognition: Intelligent biometric authentication.
  • Fast Recognition: Less than 0.2 seconds per person under specified conditions.
  • High Recognition Accuracy: Manufacturer-specified accuracy of at least 99%.
  • Face Recognition Distance: Approximately 0.3 to 2 metres.
  • 10,000 Face Capacity: Supports large registered facial databases.
  • 100,000 Card Capacity: Supports compatible access cards.
  • 20,000 User Capacity: Suitable for professional access management.
  • Multiple Authentication Methods: Face, PIN, card, QR code and supported Bluetooth functions.
  • 13.56MHz Card Reader: Integrated compatible proximity card authentication.
  • Hik-Connect Support: Remote visitor communication through the mobile application.
  • Direct App Calling: Can call Hik-Connect without an indoor station.
  • Physical Call Button: Convenient visitor calling.
  • Two-Way Audio: Integrated microphone and loudspeaker.
  • Noise Suppression: Improved communication clarity.
  • Echo Cancellation: Enhanced visitor conversations.
  • Two Lock-Control Relays: Supports compatible door-release systems.
  • Four Alarm Inputs: Includes connections assigned to exit buttons and door contacts by default.
  • Two Exit Button Connections: Supports compatible exit devices.
  • Two Door Contact Inputs: Supports compatible door status monitoring.
  • RS-485 Interface: Professional system connectivity.
  • IEEE 802.3af PoE: Standard Power over Ethernet.
  • 12V DC Support: Alternative power connection.
  • 10/100Mbps Ethernet: Wired IP networking.
  • 2.4GHz Wi-Fi: Compatible wireless networking.
  • IP65 Protection: Weather-resistant outdoor housing.
  • IK08 Protection: Impact-resistant construction.
  • Metal Housing: Robust professional door station design.
  • Surface Mounting: Suitable for compatible entrance installations.
  • Up to 500 Indoor Stations: Supports larger compatible intercom configurations.
  • Up to 16 Sub-Door Stations: Flexible professional system integration.
  • Linux Operating System: Embedded system platform.
  • Genuine Australian Stock: Supplied by Civic Electronic.
  • 2-Year Intercom Warranty: Subject to applicable warranty conditions.

Technical Specifications

Model DS-KV9503-WBE1
Manufacturer Hikvision
Product Series 9 Series / KV9 Series
Product Category Facial Recognition IP Video Intercom Door Station
Operating System Linux
Processor Embedded High-Performance Processor
RAM 1GB
ROM 4GB
Display Size 4.3 Inches
Display Type Colour IPS LCD
Touchscreen Capacitive Touchscreen
Display Resolution 800 × 480
Display Brightness 425 cd/m²
Camera Quantity 2
Camera Resolution 2 × 2MP
Field of View Horizontal 88° / Vertical 44°
Wide Dynamic Range 120dB WDR
Supplementary Illumination Infrared, Up to 3m
Video Compression H.264 Main/Sub Streams; H.265 Third Stream
Audio Input 1 Built-In Omnidirectional Microphone
Audio Output 1 Built-In Loudspeaker
Audio Processing Noise Suppression and Echo Cancellation
Audio Compression G.711u / G.711a / Opus / AAC-LD / AAC-LC / G.726 / G.722.1
Audio Volume Adjustable
Authentication Methods Face / PIN / Card / QR Code / Supported Bluetooth Functions
Face Capacity 10,000
Card Capacity 100,000
User Capacity 20,000
Card Reading Frequency 13.56MHz
Face Recognition Distance 0.3–2m
Face Recognition Accuracy ≥99% Under Specified Conditions
Face Recognition Duration Less Than 0.2 Seconds per Person
Linked Indoor Station Capacity Up to 500
Sub-Door Station Capacity Up to 16
Network Interface 1 × RJ45 10/100Mbps
Network Protocols TCP/IP / RTSP
Wi-Fi IEEE 802.11b/g/n
Wi-Fi Band 2.4GHz
Bluetooth Supported Functions; Verify Firmware Compatibility
Hik-Connect App Supported
Direct App Calling Supported Without Indoor Station
Physical Call Button 1
Alarm Inputs 4
Exit Button Inputs 2
Door Contact Inputs 2
Lock Control 2 Relays, Maximum 30V DC / 2A
RS-485 1
Tamper Interface 1
Power Supply 12V DC, 1.5A / IEEE 802.3af PoE
Maximum Power Consumption ≤6W
Protection Rating IP65
Impact Resistance IK08
Housing Metal, Vandal-Resistant Design
Installation Surface Mounting
Application Environment Outdoor
Operating Temperature -40°C to +60°C
Operating Humidity 10% to 90%, Non-Condensing
Dimensions 182 × 85 × 26mm
Net Weight Approximately 405g
Australian Warranty 2 Years, Subject to Applicable Terms

Detailed Features & Benefits

Premium Hikvision 9 Series Facial Recognition Door Station

The DS-KV9503-WBE1 is part of Hikvision's advanced 9 Series IP video intercom range, combining visitor communication and intelligent access authentication in one professional outdoor device.

4.3-Inch Colour Touchscreen

The integrated IPS capacitive touchscreen provides an intuitive interface for visitors and authorised users, with an 800 × 480 resolution and adjustable system functions.

Dual 2MP High-Definition Cameras

Two integrated 2MP cameras support video intercom monitoring and facial recognition applications.

120dB Wide Dynamic Range

Wide Dynamic Range technology helps maintain image detail where bright and dark areas appear within the same entrance scene.

Infrared Supplementary Lighting

Built-in infrared illumination supports operation in low-light conditions, with a manufacturer-specified supplementary lighting distance of up to approximately 3 metres.

Intelligent Facial Recognition

Facial recognition allows registered users to authenticate without presenting a physical access card or entering a PIN, subject to correct enrolment and system configuration.

Fast Facial Authentication

The manufacturer specifies recognition times below 0.2 seconds per person under supported operating conditions.

High Facial Recognition Accuracy

The device offers a manufacturer-specified recognition accuracy of at least 99% under appropriate conditions. Actual results may vary with lighting, positioning and installation.

Up to 10,000 Registered Faces

The substantial face database capacity makes the device suitable for residential properties and professional access control environments.

Up to 100,000 Access Cards

The integrated 13.56MHz card reader supports compatible access credentials and large registered card databases.

Multiple Authentication Options

Supported authentication methods include facial recognition, PIN codes, compatible cards, QR codes and selected Bluetooth functions, depending on firmware and system configuration.

Hik-Connect Mobile Application Integration

The DS-KV9503-WBE1 supports visitor communication through the Hik-Connect mobile application, allowing authorised users to respond to compatible door station calls remotely.

Direct Calling Without an Indoor Monitor

The door station can call the Hik-Connect application directly, allowing supported installations to operate without a dedicated indoor touchscreen station.

Convenient Physical Call Button

A dedicated physical button allows visitors to initiate calls without navigating the touchscreen.

Two-Way Audio Communication

The built-in microphone and loudspeaker provide communication between visitors and compatible indoor stations or supported mobile application connections.

Noise Suppression and Echo Cancellation

Integrated audio processing helps reduce unwanted background noise and improve communication clarity.

Two Lock-Control Relays

Two integrated relay outputs support compatible door-release configurations. Relay ratings and lock power requirements must be checked during installation.

Door Contact and Exit Button Integration

Dedicated connections support compatible exit buttons and door contacts, allowing professional installers to incorporate door-release and monitoring functions.

Standard IEEE 802.3af PoE

Standard PoE allows compatible network infrastructure to supply both power and data through a single Ethernet connection.

Alternative 12V DC Power

The station also supports a compatible 12V DC, 1.5A power source for installations that do not use PoE.

IP65 Weather Protection

The IP65-rated housing provides protection against dust and water ingress when installed correctly, making it suitable for outdoor entrance applications.

IK08 Impact Resistance

The IK08 rating provides additional resistance to external mechanical impacts.

Robust Metal Construction

The metal housing offers a durable appearance and practical protection for professional outdoor installations.

Wide Operating Temperature Range

The specified operating range of -40°C to +60°C supports deployment across a variety of environmental conditions.

Large Compatible Intercom System Capacity

Support for up to 500 linked indoor stations and 16 sub-door stations provides flexibility for professionally designed multi-station installations.

Surface-Mount Installation

The compact surface-mounted housing is suitable for compatible entrance walls and professionally prepared installation locations.

Ideal Applications

  • Luxury Homes: Premium facial recognition visitor access.
  • Residential Villas: Intelligent entrance communication and access control.
  • Townhouses: Modern IP video intercom entry systems.
  • Apartment Buildings: Compatible multi-station visitor communication.
  • Residential Complexes: Registered-user facial recognition access.
  • Commercial Offices: Professional visitor and staff entrance management.
  • Business Premises: Compatible card, PIN and facial authentication.
  • Reception Entrances: Convenient visitor calling and remote communication.
  • Gated Properties: Compatible gate or door-release applications.
  • Professional Security Projects: Integrated Hikvision access control installations.
  • Remote Visitor Management: Hik-Connect mobile application calling.
  • Multi-Entrance Installations: Compatible larger IP intercom systems.
  • Building Security Upgrades: Modern replacement or expansion of compatible entrance systems.

Compatibility & Installation

The Hikvision DS-KV9503-WBE1 is designed for compatible Hikvision IP video intercom and access control installations.

Indoor Station Compatibility: Supports compatible Hikvision IP indoor stations. Confirm model and firmware compatibility before installation.

Hik-Connect: Supports direct calling to the Hik-Connect mobile application without requiring a separate indoor station in supported configurations.

Facial Recognition: Requires authorised face enrolment and appropriate system configuration.

Card Authentication: Supports compatible 13.56MHz access cards.

PIN Authentication: Supports compatible PIN-based access functions.

QR Code Authentication: Supported in appropriate configurations and firmware versions.

Bluetooth: Selected Bluetooth functions may be supported. Verify firmware and deployment requirements before relying on Bluetooth unlocking.

PoE: Requires a compatible IEEE 802.3af PoE switch or injector when powered through Ethernet.

DC Power: Supports a compatible 12V DC, 1.5A power supply.

Wired Networking: Includes one 10/100Mbps RJ45 Ethernet interface.

Wireless Networking: Supports compatible 2.4GHz Wi-Fi networks.

Door Lock Integration: Includes two relay outputs rated up to 30V DC, 2A. Electric locks and associated power supplies must be selected according to their electrical requirements.

Exit Buttons: Supports two compatible exit button connections.

Door Contacts: Supports two compatible door contact inputs.

Alarm Inputs: Four alarm inputs are provided, with default assignments for exit buttons and door contacts.

RS-485: Includes one RS-485 interface for supported integrations.

Weather Protection: IP65 protection applies when the unit is installed correctly in accordance with manufacturer instructions.

Impact Protection: IK08-rated housing provides additional mechanical protection.

Mounting: Surface-mounted installation. Confirm mounting accessories and installation requirements before commencement.

Network Security: Professional configuration, strong credentials and appropriate firmware maintenance are recommended.

Facial Recognition Privacy: Facial recognition deployment should comply with applicable privacy laws, consent requirements and organisational policies.

Professional Installation: Installation and commissioning by an experienced Hikvision security installer are recommended.

Important: This is an outdoor IP door station, not a complete video intercom kit. Compatible indoor monitors, network infrastructure, door-release hardware and installation accessories are supplied separately unless specifically stated.

Package Contents

  • 1 × Hikvision DS-KV9503-WBE1 Facial Recognition IP Villa Door Station.
  • Manufacturer-supplied standard mounting accessories and documentation, as applicable to the supplied Australian package.

Important: Indoor monitors, PoE switches, separate power supplies, electric locks, access cards, additional mounting accessories, network cables and installation services are not included unless specifically stated. Package contents may vary according to the manufacturer's supplied configuration.

Frequently Asked Questions

What is the Hikvision DS-KV9503-WBE1?

It is a Hikvision 9 Series facial recognition IP video intercom door station designed for compatible residential and commercial entrance security installations.

Does it have a touchscreen?

Yes. It features a 4.3-inch colour IPS capacitive touchscreen.

What is the touchscreen resolution?

The display resolution is 800 × 480 pixels.

How many cameras does it have?

The station includes two integrated 2MP cameras.

Does it support facial recognition?

Yes. It supports intelligent facial recognition for registered users.

How many faces can it store?

The manufacturer specifies capacity for up to 10,000 registered faces.

How fast is facial recognition?

The specified recognition time is less than 0.2 seconds per person under supported conditions.

What is the facial recognition distance?

The specified recognition distance is approximately 0.3 to 2 metres.

Does it support access cards?

Yes. It supports compatible 13.56MHz access cards.

How many access cards can it store?

It supports up to 100,000 registered cards.

Does it support PIN codes?

Yes. PIN-based authentication is supported.

Does it support QR code unlocking?

Yes. QR code authentication is supported in compatible configurations.

Does it support Bluetooth unlocking?

Selected Bluetooth functions are supported. Confirm the installed firmware and compatibility before deployment.

Does it work with Hik-Connect?

Yes. The door station supports Hik-Connect mobile application integration.

Can it call my phone directly?

Yes. Compatible installations support direct calls to the Hik-Connect application without requiring an indoor station.

Do I need an indoor monitor?

Not necessarily. The station supports direct Hik-Connect application calling, although an indoor monitor may be added where compatible.

Can I unlock a door remotely?

Supported remote unlocking is available through correctly configured compatible systems and door-release hardware.

Does it have a physical call button?

Yes. One dedicated physical call button is provided.

Does it support two-way audio?

Yes. It includes a built-in microphone and loudspeaker for compatible two-way communication.

Does it have infrared lighting?

Yes. Integrated IR supplementary lighting supports operation in low-light conditions.

What is the IR range?

The manufacturer specifies supplementary infrared illumination up to approximately 3 metres.

Does it support WDR?

Yes. It supports 120dB Wide Dynamic Range.

Does it support PoE?

Yes. It supports standard IEEE 802.3af Power over Ethernet.

Can it use a 12V power supply?

Yes. It supports a compatible 12V DC, 1.5A power supply.

Does it support Wi-Fi?

Yes. It supports compatible 2.4GHz Wi-Fi networks.

Does it have an Ethernet connection?

Yes. It includes one 10/100Mbps RJ45 network interface.

Is it waterproof?

It has an IP65 weather-protection rating. Correct installation is required to maintain the specified protection.

Is it vandal resistant?

It features a metal housing with an IK08 impact-resistance rating.

Can it be installed outdoors?

Yes. It is designed for outdoor entrance installations.

Is it surface mounted?

Yes. The manufacturer specifies surface mounting.

Can it control two doors?

It includes two lock-control relays. Actual two-door operation depends on the system design, compatible hardware and configuration.

Does it support exit buttons?

Yes. Two exit button connections are provided.

Does it support door contacts?

Yes. Two door contact inputs are provided.

Does it support RS-485?

Yes. One RS-485 interface is included.

Can it connect to Hikvision indoor stations?

Yes. It supports compatible Hikvision IP indoor stations.

How many indoor stations can be linked?

The manufacturer specifies capacity for up to 500 linked indoor stations.

How many sub-door stations are supported?

Up to 16 compatible sub-door stations are supported.

What operating system does it use?

The door station uses an embedded Linux operating system.

How much memory does it have?

It includes 1GB RAM and 4GB ROM.

What is the operating temperature range?

The specified operating temperature range is -40°C to +60°C.

Does it include an indoor monitor?

No. This listing is for the outdoor door station only.

Does it include an electric lock?

No. Electric locks and associated door-release accessories are supplied separately unless specifically stated.

Is it suitable for apartment buildings?

Yes. It can be used in compatible apartment and multi-station IP video intercom configurations.

Is it suitable for commercial offices?

Yes. It supports professional visitor communication and access authentication applications.

What warranty applies in Australia?

Civic Electronic supplies eligible Hikvision intercom products with a two-year Australian warranty, subject to applicable warranty conditions.

Where can I buy genuine Australian Hikvision intercom products?

Civic Electronic supplies genuine Australian Hikvision video intercom products and supports professional installers and system integrators.

Why Buy from Civic Electronic?

Civic Electronic is an Australian professional security equipment wholesaler and an Authorised Hikvision Sales Partner and Hikvision Training Centre.

We specialise in genuine Australian Hikvision video intercom systems, CCTV equipment, access control and professional security solutions.

  • Authorised Hikvision Sales Partner
  • Hikvision Training Centre in Sydney, Australia
  • Genuine Australian Hikvision Stock
  • Official Australian Warranty Support
  • Competitive Wholesale and Trade Pricing
  • Professional Video Intercom Product Advice
  • Installer and System Integrator Support
  • Fast Australia-Wide Delivery
  • Free Standard Shipping on Eligible Orders of $300 or More
  • 2-Hour Click & Collect from Rouse Hill, NSW, Subject to Stock Confirmation

For Hikvision video intercom compatibility, system design, trade pricing or product selection assistance, contact Civic Electronic on 1300 024 842.

Official Hikvision Manufacturer Documentation

Review Hikvision's official DS-KV9503-WBE1 manufacturer documentation for complete product specifications, facial recognition capabilities, access authentication methods, PoE requirements, IP65 protection and professional installation information.

Download Official Hikvision DS-KV9503-WBE1 Datasheet (PDF)

View Official Hikvision DS-KV9503-WBE1 Product Page

Important: The DS-KV9503-WBE1 is an outdoor facial recognition IP video intercom door station. Indoor monitors, electric locks, PoE infrastructure, power supplies and additional installation accessories are supplied separately unless specifically stated. Authentication and Hik-Connect functions depend on compatible hardware, firmware and correct system configuration.

Genuine Product Assurance, We are officially an authorized reseller of Hikvision

Hikvision, Dahua, TP-Link and Ruijie Products are covered by a 3 year manufacturer warranty, except all Access Controls, Intercoms, Alarms, and Display Monitors are 2 year warranty, Hard Drive and any spare parts 12-month warranty.

Our warranty does not include damage due to incorrect fitting of parts or accessories, setup applications or products integration.

1. Free and Express Shipping

  • Free Standard Shipping applies to all orders valued at $300 or more.
  • Express Shipping is available for an additional $65 per order.

Please note that Express Shipping is not available for all postcodes. Customers are advised to confirm eligibility through the Australia Post Coverage link below before selecting the express shipping option. As shipping fees are passed directly to couriers, we are unable to refund shipping costs for postcodes not covered by the express delivery network:

Australia Post Coverage

2. Order Processing

  • Orders placed before 8:00 AM (Sydney time) on a business day may packed and dispatched the same day base on stock availability.
  • Orders are processed Monday to Friday, excluding weekends and public holidays.
  • Tracking information will be provided via email after 11:00 AM on the day the order is shipped.

All orders are dispatched using the most efficient postage method available to ensure timely delivery.

3. Delivery Timeframes

  • Express Shipping: Next business day delivery within the Australia Post Express Post Network Or Priority Shipping by other couriers for non covered Australia Post Areas (capital cities and major metropolitan areas, including Perth CBD only).
  • Regional Areas Express/Priority Shipping: Delivery may take between 2 to 5 business days, depending on location and courier service coverage.
  • Standard Shipping: Please allow up to 10 business days from dispatch.

If you have not received your order within 5 business days (express) or 10 business days (standard) after receiving your shipment tracking details, please contact us with your full name and order number so we can investigate your delivery status.
In most cases, a delivery attempt has been made and the parcel is awaiting collection at your nearest depot or collection point. Please check your email spam or junk folder for any courier notification emails.

4. Delivery Requirements and Limitations

  • All deliveries require a signature upon receipt.
  • Parcels will not be left unattended or with a “safe drop” unless specifically authorised in writing by the customer before dispatch.
  • If no authorised person is available to sign for the parcel at the time of delivery, a delivery card will be left, and your parcel will be transferred to the nearest depot or collection point for pickup.
  • We do not deliver to PO Boxes. Orders must be addressed to a valid physical delivery address within Australia.

Delivery times are estimates only and may vary due to courier schedules, regional service limitations, or other unforeseen circumstances. Once an order has been dispatched from our warehouse, it becomes the responsibility of the courier or postal service.

We are not liable for delays, loss, or damage that occur during transit, as these are beyond our control.
Any claims for loss or damage during delivery must be raised directly with the relevant courier company.

If an incorrect, incomplete, or undeliverable address (including PO Boxes) is provided, the customer will be responsible for all additional shipping charges incurred to resend the order.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email containing a tracking number.
Customers are responsible for monitoring their delivery progress and liaising with the courier directly for updates or redelivery arrangements.

To ensure secure delivery, a signature is required upon receipt. The courier will not leave the parcel unattended under any circumstances. If delivery cannot be completed, a collection notice will be issued.

6. Additional Information

We strive to ensure timely and accurate delivery of all orders; however, as we are not a courier company, we cannot guarantee delivery times and are unable to intervene in courier operations once a parcel has been dispatched.
By placing an order, customers acknowledge and accept the above terms regarding shipping, delivery, and courier responsibility.

Price Beat Guarantee

At Civic Electronic, we are committed to offering genuine products at the most competitive prices in Australia. If you find a lower advertised price from an authorised
Australian seller, we won't just match it, we'll beat it.

How It Works

If you find a cheaper price, simply:

  1. Provide a link to the competitor's advertised product
  2. Confirm the seller is an authorised Australian reseller
  3. Submit your request before placing your order

Our team will verify the details and respond promptly.

Eligibility Requirements

To qualify for our Price Beat Guarantee, the following conditions must be met:

  • The competitor must be an authorised Australian reseller
  • The seller must operate as a legitimate Australian retail business
  • The item must be identical (same brand, model number and specifications)
  • The product must be brand new and currently in stock
  • The price must be publicly advertised (not a private quote or member-only offer)
  • The advertised price must include GST
  • Shipping costs must be included in the total comparison
  • The competitor must supply Australian warranty support

Exclusions

Our Price Beat Guarantee does not apply to:

  • Dropshippers or intermediary sellers who do not physically stock the product
  • Sellers operating without a verifiable Australian retail presence
  • Businesses with no registered retail location or identifiable trading address
  • Marketplace sellers (eBay, Amazon, etc.) unless officially authorised
  • Grey imports or overseas-based sellers Clearance, liquidation or closing-down sales
  • Refurbished, used or open-box items
  • Pricing errors or misprints
  • Bundle deals, bonus offers or cashback promotions
  • Trade, bulk or special contract pricing

Important Conditions

  • Price Beat requests must be approved prior to purchase
  • Approved offers are valid for 24 hours only
  • Civic Electronic reserves the right to verify reseller authorisation status
  • We reserve the right to decline requests that do not meet the above criteria
  • This policy may be modified or withdrawn at any time without notice

Why Buy From Civic Electronic?

  • 100% Genuine Products
  • Authorised Australian Reseller
  • Local Australian Warranty
  • Real Stock, Not Dropshipped
  • Expert Technical Support
  • Fast & Secure Dispatch