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Hikvision DS-7616NI-M2/16P 16CH 8K NVR with 16 PoE Ports

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Original price $1,040.00
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Original price $1,040.00
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Current price $835.00
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Hikvision DS-7616NI-M2/16P 16-Channel 1U 8K Network Video Recorder with 16 Built-In PoE Ports

The Hikvision DS-7616NI-M2/16P is a professional 16-channel M-Series 8K Network Video Recorder (NVR) featuring 16 integrated PoE camera ports, ultra-high-definition HDMI output, advanced H.265+ video compression and expandable surveillance storage.

Designed for professional security installers, commercial premises, warehouses, offices and high-performance residential CCTV systems, this Hikvision NVR combines reliable IP camera recording, high network bandwidth and powerful video decoding capabilities in a compact 1U chassis.

The recorder supports up to 16 compatible IP security cameras and includes 16 built-in Power over Ethernet (PoE) ports, allowing compatible cameras to connect directly to the recorder using network cables.

Its integrated PoE interfaces support IEEE 802.3af/at devices and provide a combined 200W PoE power budget for compatible connected cameras.

With 256 Mbps incoming bandwidth and 256 Mbps outgoing bandwidth, the DS-7616NI-M2/16P provides high-capacity recording and network video transmission for professionally configured 16-camera IP surveillance systems.

The recorder supports compatible IP camera recording resolutions up to 32MP, subject to the manufacturer's bandwidth, decoding and camera compatibility requirements. High-resolution 24MP and 32MP camera inputs are subject to specific channel limitations.

For local surveillance monitoring, the DS-7616NI-M2/16P supports 8K HDMI video output at up to 7680 × 4320 at 30Hz, together with 4K HDMI output at up to 3840 × 2160 at 60Hz.

The recorder also provides an independent VGA output supporting Full HD resolution and a CVBS output for compatible analogue video monitoring applications.

Advanced H.265+, H.265, H.264+ and H.264 video compression helps optimise recording storage requirements and network bandwidth when supported by connected cameras.

The recorder includes two internal SATA interfaces, supporting compatible surveillance hard drives with manufacturer-specified capacities of up to 16TB per drive. This provides a maximum supported internal storage capacity of 32TB using two compatible 16TB surveillance hard drives.

Important: This listing is for the network video recorder without a hard drive. Compatible surveillance HDD storage must be purchased and installed separately for local video recording.

The DS-7616NI-M2/16P supports 16-channel synchronous playback, allowing authorised users to review recorded footage from all 16 connected cameras.

Its high-performance video decoding capabilities support multiple high-resolution streams, including up to ten 8MP streams at 30fps, twenty 4MP streams at 30fps or forty 1080p streams at 30fps under the manufacturer's specified decoding configurations. These decoding figures do not increase the recorder's 16-camera input limit.

Additional professional functions include compatible camera-based video content analytics, motion detection, intrusion detection, line-crossing detection, ANPR, people counting, heat maps and point-of-sale integration.

These intelligent functions depend on the capabilities of connected cameras, supported firmware and system configuration. The DS-7616NI-M2/16P is an M-Series recorder and does not provide the dedicated AcuSeek natural-language video search functionality of Hikvision VPro models.

The recorder also supports Hik-Connect remote monitoring, compatible third-party IP camera integration, ONVIF and RTSP connectivity, network security functions, alarm input/output connectivity and USB video backup.

Combining 16 IP camera channels, 16 built-in PoE ports, 200W PoE power, 256 Mbps incoming bandwidth, 8K HDMI output, 4K 60Hz monitoring and up to 32TB internal storage support, the Hikvision DS-7616NI-M2/16P provides a dependable recording solution for professional 16-camera IP CCTV installations.

Hikvision DS-7616NI-M2/16P 3-Year Australian Recorder Warranty - Civic Electronic

Three-year recorder warranty applies subject to applicable terms. Surveillance hard drives are sold separately and carry their own warranty.

Key Features

  • 16-Channel IP Recording: Supports up to sixteen compatible IP security cameras.
  • 16 Built-In PoE Ports: Direct connection for compatible PoE cameras.
  • Hikvision M-Series: Professional network video recorder with ultra-high-definition recording capabilities.
  • 8K HDMI Output: Supports up to 7680 × 4320 resolution at 30Hz.
  • 4K HDMI at 60Hz: Supports compatible 3840 × 2160 displays at 60Hz.
  • Independent HDMI and VGA: Flexible local surveillance monitoring.
  • CVBS Video Output: Supports compatible analogue video displays.
  • Up to 32MP Camera Input: Supports compatible ultra-high-resolution IP cameras, subject to channel restrictions.
  • 256 Mbps Incoming Bandwidth: High-capacity recording for 16-camera installations.
  • 256 Mbps Outgoing Bandwidth: Supports professional network video transmission.
  • 200W PoE Budget: Combined power capacity across the sixteen integrated PoE interfaces.
  • IEEE 802.3af/at: Supports compatible PoE and PoE+ cameras.
  • H.265+ Compression: Helps optimise video storage requirements.
  • H.265 / H.264+ / H.264: Multiple supported video compression formats.
  • High-Performance Decoding: Supports up to ten 8MP streams at 30fps under the specified decoding configuration.
  • 16-Channel Synchronous Playback: Review recordings from sixteen cameras simultaneously.
  • 2 SATA Interfaces: Supports two compatible internal surveillance hard drives.
  • Up to 16TB per HDD: Manufacturer-specified maximum drive capacity.
  • Up to 32TB Internal Storage: With two compatible 16TB surveillance hard drives.
  • Dual-Stream Recording: Helps optimise recording and network transmission.
  • Compatible Hikvision ColorVu Cameras: Supports recording from compatible ColorVu IP cameras.
  • Compatible Hikvision AcuSense Cameras: Supports selected intelligent camera-generated events.
  • Motion Detection: Supports compatible motion-triggered recording.
  • Perimeter Protection Events: Compatible intrusion and line-crossing detection.
  • ANPR Compatibility: Supports selected number plate recognition camera functions.
  • People Counting: Compatible intelligent camera analytics.
  • Heat Map Integration: Supports compatible heat map camera functions.
  • POS Integration: Supports compatible point-of-sale information overlay.
  • Hik-Connect: Compatible remote live viewing and playback.
  • ONVIF Compatibility: Supports compatible third-party IP cameras.
  • RTSP Support: Compatible network video streaming.
  • Gigabit Ethernet: 10/100/1000 Mbps network interface.
  • 4 Alarm Inputs: Compatible external alarm integration.
  • 1 Alarm Output: External alarm signalling.
  • USB Backup: Front USB 2.0 and rear USB 3.0 interfaces.
  • Secure Network Functions: HTTPS encryption and supported network security features.
  • Compact 1U Design: Suitable for professional CCTV equipment installations.
  • No HDD Included: Choose compatible surveillance storage separately.
  • 3-Year Recorder Warranty: Subject to applicable Australian warranty terms.

Technical Specifications

Model DS-7616NI-M2/16P
Manufacturer Hikvision
Product Series M-Series 8K NVR
Recorder Type Network Video Recorder (NVR)
IP Camera Channels 16
Built-In PoE Ports 16
PoE Interfaces 16 × RJ45 10/100 Mbps
PoE Standard IEEE 802.3af/at
Combined PoE Budget Up to 200W
Included HDD Not Included
Internal SATA Interfaces 2
Maximum HDD Capacity Up to 16TB per SATA Interface
Maximum Internal Storage Up to 32TB with Two Compatible Drives
Incoming Bandwidth 256 Mbps
Outgoing Bandwidth 256 Mbps
Maximum Camera Input Resolution Up to 32MP, Subject to Configuration
High-Resolution Camera Input Up to 8 Channels at 24MP / 32MP in Supported Ultra HD Mode
Synchronous Playback 16 Channels
Decoding Capability 2 × 32MP + 2 × 8MP / 10 × 8MP / 20 × 4MP / 40 × 1080p at 30fps
HDMI Output Up to 7680 × 4320 at 30Hz (8K)
4K HDMI Output 3840 × 2160 at 60Hz / 30Hz
VGA Output Up to 1920 × 1080 at 60Hz
CVBS Output 1 × BNC, PAL / NTSC
Display Mode Independent HDMI / VGA Output
Video Compression H.265+ / H.265 / H.264+ / H.264
Dual-Stream Recording Supported
Audio Compression G.711ulaw / G.711alaw / G.722 / G.726 / AAC / MP2L2
Audio Output 1 × RCA
Two-Way Audio 1 Channel, RCA
Network Interface 1 × RJ45 Gigabit Ethernet
Network Speed 10/100/1000 Mbps
Camera Access Protocols ONVIF / RTSP
Network Protocols TCP/IP / DHCP / IPv4 / IPv6 / DNS / DDNS / NTP / RTSP / SADP / SMTP / SNMP / NFS / iSCSI / HTTPS / ONVIF / OTAP and Others
Remote Connections Up to 128
Remote Monitoring Hik-Connect / Compatible Hikvision Software
Intelligent Camera Events Motion / Intrusion / Line Crossing / ANPR / People Counting / Heat Maps, Subject to Camera Compatibility
POS Integration Supported with Compatible Systems
Alarm Inputs 4
Alarm Outputs 1
Front USB 1 × USB 2.0
Rear USB 1 × USB 3.0
Power Supply 100–240V AC, 50/60Hz
Power Consumption Up to 15W, Excluding HDD and PoE Loads
Chassis 1U
Dimensions 385 × 315 × 52mm
Weight Up to 3kg, Excluding HDD
Operating Temperature -10°C to +55°C
Operating Humidity 10%–90%
Recorder Warranty 3 Years, Subject to Applicable Terms

Detailed Features & Benefits

16-Channel Professional IP CCTV Recording

The Hikvision DS-7616NI-M2/16P supports up to sixteen compatible IP cameras, providing a centralised recording platform for commercial, industrial, retail and residential surveillance installations.

16 Built-In PoE Camera Ports

Sixteen integrated PoE interfaces allow compatible IP cameras to connect directly to the recorder without requiring a separate PoE switch for a standard sixteen-camera installation.

200W Combined PoE Power Budget

The integrated PoE interfaces support IEEE 802.3af/at cameras with a combined power budget of up to 200W. Installers should confirm individual camera power consumption and total PoE requirements before installation.

8K Ultra HD HDMI Video Output

HDMI supports video output up to 7680 × 4320 at 30Hz, providing ultra-high-definition local monitoring when connected to a compatible 8K display.

4K HDMI Output at 60Hz

The recorder supports 3840 × 2160 HDMI output at 60Hz for compatible 4K monitors, providing detailed local surveillance viewing.

Independent HDMI and VGA Outputs

Provides flexible monitoring options through compatible HDMI and VGA displays, allowing independent local display configurations.

CVBS Analogue Video Output

A dedicated CVBS output supports compatible analogue video monitoring equipment where required.

High-Resolution IP Camera Support

Supports compatible IP camera recording resolutions up to 32MP, subject to manufacturer-specified bandwidth and decoding limitations.

256 Mbps Incoming Bandwidth

Provides recording bandwidth for up to sixteen compatible IP camera streams within the recorder's specified limits.

256 Mbps Outgoing Bandwidth

Supports compatible network video transmission and remote monitoring within the manufacturer's published operating limits.

High-Performance Video Decoding

Supports up to ten simultaneous 8MP streams at 30fps, twenty 4MP streams at 30fps or forty 1080p streams at 30fps under the manufacturer's specified decoding configurations. Actual camera recording remains limited to sixteen IP channels.

H.265+ Video Compression

Hikvision H.265+ compression helps optimise recording storage and network bandwidth when supported by connected cameras and recording configurations.

Two Internal SATA Interfaces

Supports installation of up to two compatible internal surveillance hard drives, providing flexible recording storage options.

Up to 32TB Internal Storage

The manufacturer specifies support for up to 16TB per SATA interface, allowing up to 32TB using two compatible surveillance hard drives.

Choose Your Surveillance HDD Capacity

This recorder is supplied without a hard drive. Select compatible surveillance HDD storage according to camera count, recording resolution, frame rate, bitrate and required recording retention.

16-Channel Synchronous Playback

Allows authorised users to review recordings from up to sixteen camera channels simultaneously using supported playback interfaces.

Compatible Hikvision ColorVu Cameras

Supports recording from compatible Hikvision ColorVu IP cameras for high-quality colour surveillance footage, subject to camera and recorder specifications.

Compatible Hikvision AcuSense Cameras

Supports compatible Hikvision AcuSense IP cameras. Available intelligent events depend on camera capabilities, firmware and recorder integration.

Intelligent Video Content Analysis

Supports selected camera-generated intelligent events, including motion detection, line crossing and intrusion detection, helping improve event-based surveillance management.

ANPR Camera Integration

Supports selected automatic number plate recognition functions with compatible Hikvision cameras and supported configurations.

People Counting and Heat Map Integration

Supports selected intelligent camera functions, including people counting and heat maps, for compatible commercial security applications.

Point-of-Sale Integration

Supports compatible POS information overlay on live viewing and playback, together with supported POS-triggered recording and alarm functions.

Hik-Connect Remote Monitoring

Supports compatible remote live viewing, recording playback and network management through Hik-Connect after appropriate configuration.

ONVIF and RTSP Camera Compatibility

Supports compatible third-party IP cameras through ONVIF and RTSP protocols. Individual camera functions and compatibility should be confirmed before installation.

Professional Alarm Integration

Four alarm inputs and one alarm output provide integration options for compatible external alarm and security devices.

Advanced Network Security

Supports HTTPS encryption, password protection and selected secure video transmission functions to help protect surveillance system communications when appropriately configured.

USB Video Backup

Includes one front USB 2.0 interface and one rear USB 3.0 interface for supported video backup and maintenance operations.

Compact 1U Recorder Design

The compact 1U chassis is suitable for professionally designed CCTV installations where efficient equipment placement is important.

Ideal Applications

  • Residential Properties: Sixteen-camera CCTV recording for larger homes and properties.
  • Retail Stores: Surveillance of entrances, checkout areas and stockrooms.
  • Small and Medium Businesses: Professional IP camera recording for commercial premises.
  • Offices: Monitoring of entrances, corridors and workspaces.
  • Warehouses: Internal and external CCTV installations.
  • Workshops: Equipment protection and security monitoring.
  • Restaurants and Cafés: Monitoring of customer entrances and operational areas.
  • Car Parks: Vehicle monitoring and security recording.
  • Commercial Premises: Centralised recording for up to sixteen compatible IP cameras.
  • CCTV System Upgrades: Replacing older sixteen-channel recorders with modern M-Series 8K recording technology.

Compatibility & Installation

The Hikvision DS-7616NI-M2/16P is designed for professional CCTV installations using compatible Hikvision and supported third-party IP cameras.

Camera Capacity: The recorder supports up to sixteen compatible IP camera channels.

PoE Connectivity: Sixteen integrated PoE ports are provided for compatible cameras.

PoE Power: The combined PoE budget is 200W. Connected cameras must remain within supported individual port and total power limits.

Camera Resolution: Compatible camera recording resolutions up to 32MP are supported, subject to manufacturer-specified bandwidth, channel and decoding limitations.

Included Storage: No HDD is included. Compatible surveillance hard drives must be purchased separately for local recording.

Storage Expansion: Two internal SATA interfaces support compatible surveillance hard drives up to 16TB each.

8K Display: A compatible 8K monitor and suitable HDMI connection are required to use the maximum supported HDMI output resolution.

4K Display: Compatible 4K HDMI monitors can operate at supported resolutions up to 3840 × 2160 at 60Hz.

Intelligent Cameras: Compatible Hikvision AcuSense, ColorVu and other professional IP cameras can be connected. Intelligent camera features depend on compatibility.

Remote Monitoring: Hik-Connect requires suitable network connectivity, supported software and appropriate configuration.

Third-Party Cameras: Compatible ONVIF and RTSP cameras may be connected. Available features depend on individual camera compatibility.

PTZ Cameras: Compatible IP PTZ cameras can be connected. Confirm camera power requirements and available PoE capacity before installation.

AcuSeek: This M-Series recorder does not provide the dedicated AcuSeek natural-language search functionality available on supported Hikvision VPro models.

Professional Installation: Installation by a qualified security professional is recommended for correct camera configuration, storage management, network security and recording performance.

Package Contents

  • 1 × Hikvision DS-7616NI-M2/16P 16-Channel 8K Network Video Recorder with 16 Built-In PoE Ports.
  • Manufacturer-supplied standard accessories, as applicable to the Australian package.

Important: No surveillance HDD is included with this recorder. Cameras, network cables, monitors, hard drives and installation services are not included unless specifically stated.

Frequently Asked Questions

How many cameras can the Hikvision DS-7616NI-M2/16P support?

The recorder supports up to sixteen compatible IP security cameras.

Does this NVR have sixteen built-in PoE ports?

Yes. It includes sixteen integrated PoE interfaces for compatible IP cameras.

Can I connect all sixteen cameras directly to the recorder?

Yes. Compatible PoE cameras can connect directly, provided their power requirements remain within the supported PoE limits.

Does this recorder include a hard drive?

No. This listing is for the recorder without an HDD. Compatible surveillance storage must be purchased separately.

How many hard drives can be installed?

Up to two compatible internal SATA surveillance hard drives.

What is the maximum supported HDD capacity?

Up to 16TB per SATA interface, according to Hikvision's published specifications.

What is the maximum internal storage capacity?

Up to 32TB using two compatible 16TB surveillance hard drives.

Can I install a 4TB surveillance hard drive?

Yes. A compatible 4TB SATA surveillance hard drive can be installed.

Can I install an 8TB surveillance hard drive?

Yes. Compatible 8TB SATA surveillance hard drives can be installed.

Can I install two 16TB surveillance hard drives?

Yes. The manufacturer specifies support for up to 16TB per SATA interface.

Can the recorder store footage without an HDD?

Normal local video recording requires suitable configured storage. This recorder is supplied without internal hard drives.

Does this NVR support 8K HDMI output?

Yes. HDMI supports output up to 7680 × 4320 at 30Hz with a compatible display.

Does this NVR support 4K HDMI output?

Yes. The recorder supports 3840 × 2160 HDMI output at up to 60Hz.

Does 8K HDMI output mean all cameras record in 8K?

No. HDMI output resolution and camera recording resolution are separate specifications. Recording quality depends on connected cameras and available recording bandwidth.

Does the recorder support 32MP cameras?

Yes. Compatible 32MP camera inputs are supported, subject to the manufacturer's channel, bandwidth and decoding limitations.

What is the maximum incoming bandwidth?

256 Mbps.

What is the maximum outgoing bandwidth?

256 Mbps.

What is the total PoE power budget?

The combined PoE budget is 200W.

Does this recorder support PoE+ cameras?

Yes. It supports compatible IEEE 802.3at PoE+ cameras within the available power budget.

Does the recorder support H.265+ compression?

Yes. H.265+, H.265, H.264+ and H.264 compression formats are supported.

How many channels can be played back simultaneously?

The recorder supports sixteen-channel synchronous playback.

Does this recorder support AcuSeek?

No. The DS-7616NI-M2/16P is an M-Series recorder and is not specified as an AcuSeek VPro model.

Can I connect Hikvision AcuSense cameras?

Yes. Compatible Hikvision AcuSense IP cameras can be connected. Available intelligent functions depend on camera compatibility and firmware.

Can I connect Hikvision ColorVu cameras?

Yes. Compatible Hikvision ColorVu IP cameras can be connected, subject to recording bandwidth and PoE power requirements.

Does the recorder support intelligent video analytics?

It supports selected intelligent events from compatible cameras, including motion detection, intrusion detection, line crossing, ANPR, people counting and heat maps.

Does this NVR support ONVIF cameras?

Yes. Compatible third-party ONVIF IP cameras are supported, although individual features may vary.

Can I connect a Hikvision PTZ camera?

Compatible IP PTZ cameras can be connected. Confirm PTZ control compatibility and camera power requirements before installation.

Can I view my cameras remotely?

Yes. Compatible remote monitoring is supported through Hik-Connect after appropriate configuration.

Does the recorder support external alarm devices?

Yes. It provides four alarm inputs and one alarm output for compatible external devices.

Does this recorder support USB video backup?

Yes. It includes a front USB 2.0 interface and a rear USB 3.0 interface.

Is this recorder suitable for residential CCTV systems?

Yes. It is suitable for professionally designed residential surveillance installations requiring up to sixteen compatible IP cameras.

Is this recorder suitable for commercial premises?

Yes. It is suitable for compatible professional CCTV installations requiring up to sixteen camera channels.

What warranty applies?

Civic Electronic supplies eligible Hikvision NVRs with a three-year Australian warranty, subject to applicable terms. Hard drives are sold separately and carry their own warranty.

Why Buy from Civic Electronic?

Civic Electronic is an Australian professional security equipment wholesaler and an Authorised Hikvision Sales Partner and Hikvision Training Centre.

We supply genuine Australian Hikvision security products to professional security installers, electricians and system integrators.

  • Genuine Australian Hikvision Stock
  • Official Australian Warranty Support
  • Competitive Wholesale and Trade Pricing
  • Professional CCTV Product Selection Assistance
  • Fast Australia-Wide Delivery
  • Free Standard Shipping on Eligible Orders Over $300
  • 2-Hour Click & Collect from Rouse Hill, NSW, subject to stock confirmation
  • Professional Security Installer Support

For Hikvision NVR selection, trade pricing, hard drive upgrades or camera compatibility assistance, contact Civic Electronic on 1300 024 842.

Official Hikvision Manufacturer Documentation

Review the official Hikvision technical datasheet for complete information about sixteen-channel IP camera recording, sixteen integrated PoE ports, 200W PoE power, 256 Mbps incoming bandwidth, 256 Mbps outgoing bandwidth, 8K HDMI output, decoding performance, surveillance storage and network compatibility.

Download Official Hikvision Technical Datasheet (PDF)

View Official Hikvision Manufacturer Product Specifications

Note: Camera compatibility, recording resolution, decoding capability and intelligent camera events depend on connected cameras, firmware and system configuration. This listing is for the recorder only. No surveillance HDD is included.

Genuine Product Assurance, We are officially an authorized reseller of Hikvision

Hikvision, Dahua, TP-Link and Ruijie Products are covered by a 3 year manufacturer warranty, except all Access Controls, Intercoms, Alarms, and Display Monitors are 2 year warranty, Hard Drive and any spare parts 12-month warranty.

Our warranty does not include damage due to incorrect fitting of parts or accessories, setup applications or products integration.

1. Free and Express Shipping

  • Free Standard Shipping applies to all orders valued at $300 or more.
  • Express Shipping is available for an additional $65 per order.

Please note that Express Shipping is not available for all postcodes. Customers are advised to confirm eligibility through the Australia Post Coverage link below before selecting the express shipping option. As shipping fees are passed directly to couriers, we are unable to refund shipping costs for postcodes not covered by the express delivery network:

Australia Post Coverage

2. Order Processing

  • Orders placed before 8:00 AM (Sydney time) on a business day may packed and dispatched the same day base on stock availability.
  • Orders are processed Monday to Friday, excluding weekends and public holidays.
  • Tracking information will be provided via email after 11:00 AM on the day the order is shipped.

All orders are dispatched using the most efficient postage method available to ensure timely delivery.

3. Delivery Timeframes

  • Express Shipping: Next business day delivery within the Australia Post Express Post Network Or Priority Shipping by other couriers for non covered Australia Post Areas (capital cities and major metropolitan areas, including Perth CBD only).
  • Regional Areas Express/Priority Shipping: Delivery may take between 2 to 5 business days, depending on location and courier service coverage.
  • Standard Shipping: Please allow up to 10 business days from dispatch.

If you have not received your order within 5 business days (express) or 10 business days (standard) after receiving your shipment tracking details, please contact us with your full name and order number so we can investigate your delivery status.
In most cases, a delivery attempt has been made and the parcel is awaiting collection at your nearest depot or collection point. Please check your email spam or junk folder for any courier notification emails.

4. Delivery Requirements and Limitations

  • All deliveries require a signature upon receipt.
  • Parcels will not be left unattended or with a “safe drop” unless specifically authorised in writing by the customer before dispatch.
  • If no authorised person is available to sign for the parcel at the time of delivery, a delivery card will be left, and your parcel will be transferred to the nearest depot or collection point for pickup.
  • We do not deliver to PO Boxes. Orders must be addressed to a valid physical delivery address within Australia.

Delivery times are estimates only and may vary due to courier schedules, regional service limitations, or other unforeseen circumstances. Once an order has been dispatched from our warehouse, it becomes the responsibility of the courier or postal service.

We are not liable for delays, loss, or damage that occur during transit, as these are beyond our control.
Any claims for loss or damage during delivery must be raised directly with the relevant courier company.

If an incorrect, incomplete, or undeliverable address (including PO Boxes) is provided, the customer will be responsible for all additional shipping charges incurred to resend the order.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email containing a tracking number.
Customers are responsible for monitoring their delivery progress and liaising with the courier directly for updates or redelivery arrangements.

To ensure secure delivery, a signature is required upon receipt. The courier will not leave the parcel unattended under any circumstances. If delivery cannot be completed, a collection notice will be issued.

6. Additional Information

We strive to ensure timely and accurate delivery of all orders; however, as we are not a courier company, we cannot guarantee delivery times and are unable to intervene in courier operations once a parcel has been dispatched.
By placing an order, customers acknowledge and accept the above terms regarding shipping, delivery, and courier responsibility.

Price Beat Guarantee

At Civic Electronic, we are committed to offering genuine products at the most competitive prices in Australia. If you find a lower advertised price from an authorised
Australian seller, we won't just match it, we'll beat it.

How It Works

If you find a cheaper price, simply:

  1. Provide a link to the competitor's advertised product
  2. Confirm the seller is an authorised Australian reseller
  3. Submit your request before placing your order

Our team will verify the details and respond promptly.

Eligibility Requirements

To qualify for our Price Beat Guarantee, the following conditions must be met:

  • The competitor must be an authorised Australian reseller
  • The seller must operate as a legitimate Australian retail business
  • The item must be identical (same brand, model number and specifications)
  • The product must be brand new and currently in stock
  • The price must be publicly advertised (not a private quote or member-only offer)
  • The advertised price must include GST
  • Shipping costs must be included in the total comparison
  • The competitor must supply Australian warranty support

Exclusions

Our Price Beat Guarantee does not apply to:

  • Dropshippers or intermediary sellers who do not physically stock the product
  • Sellers operating without a verifiable Australian retail presence
  • Businesses with no registered retail location or identifiable trading address
  • Marketplace sellers (eBay, Amazon, etc.) unless officially authorised
  • Grey imports or overseas-based sellers Clearance, liquidation or closing-down sales
  • Refurbished, used or open-box items
  • Pricing errors or misprints
  • Bundle deals, bonus offers or cashback promotions
  • Trade, bulk or special contract pricing

Important Conditions

  • Price Beat requests must be approved prior to purchase
  • Approved offers are valid for 24 hours only
  • Civic Electronic reserves the right to verify reseller authorisation status
  • We reserve the right to decline requests that do not meet the above criteria
  • This policy may be modified or withdrawn at any time without notice

Why Buy From Civic Electronic?

  • 100% Genuine Products
  • Authorised Australian Reseller
  • Local Australian Warranty
  • Real Stock, Not Dropshipped
  • Expert Technical Support
  • Fast & Secure Dispatch