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Hikvision DS-7616NXI-I2/16P/VPro 16CH AcuSeek AI NVR with 16 PoE Ports

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Original price $1,480.00
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Hikvision DS-7616NXI-I2/16P/VPro 16-Channel AcuSeek AI Network Video Recorder with 16 Built-In PoE Ports

The Hikvision DS-7616NXI-I2/16P/VPro is a professional 16-channel I/VPro Series Network Video Recorder (NVR) featuring 16 integrated PoE camera ports, advanced AcuSeek natural-language video search, intelligent AcuSearch target retrieval and Hikvision Guanlan Large-Scale AI technology.

Designed for professional security installations, this Hikvision AcuSeek NVR combines intelligent video investigation, high-resolution IP camera recording, efficient storage management and reliable network surveillance in a compact 1U recorder.

The recorder supports up to 16 compatible IP security cameras and includes 16 built-in Power over Ethernet (PoE) ports, allowing compatible cameras to connect directly to the recorder without requiring a separate PoE switch for those connections.

The integrated PoE interfaces support IEEE 802.3af/at devices and provide a combined 200W PoE power budget for compatible connected cameras.

Powered by Hikvision Guanlan Large-Scale AI Models, the recorder introduces intelligent video investigation capabilities designed to reduce the time required to locate relevant surveillance events.

AcuSeek enables supported recorded footage to be searched using natural-language descriptions. Instead of manually reviewing hours of video, authorised operators can enter descriptive search terms to help locate relevant people, vehicles and events.

AcuSearch provides intelligent target-based video searching, helping users identify matching targets across compatible camera recordings.

With compatible Hikvision AcuSense cameras and supported configurations, the recorder provides up to 16-channel AcuSeek and AcuSearch functionality, with a manufacturer-specified target modelling capacity of up to 300,000 targets per day.

The DS-7616NXI-I2/16P/VPro provides 192 Mbps incoming bandwidth and 256 Mbps outgoing bandwidth, supporting high-resolution IP camera recording and professional network video transmission.

The recorder supports compatible camera recording resolutions up to 32MP, subject to manufacturer-specified channel restrictions, decoding capacity and system configuration.

For local monitoring, the recorder features 4K HDMI output at up to 3840 × 2160 at 30Hz, together with an independent VGA output supporting Full HD resolution.

Advanced H.265+, H.265, H.264+ and H.264 video compression helps optimise recording storage and network bandwidth when supported by connected cameras.

The recorder includes two internal SATA interfaces, supporting compatible surveillance hard drives with manufacturer-specified capacities of up to 20TB per drive. This provides a maximum supported internal storage capacity of 40TB using two compatible 20TB hard drives.

Important: This listing is for the network video recorder without a hard drive. A compatible surveillance HDD must be purchased and installed separately to store recordings.

Additional intelligent functions include facial recognition, face picture comparison, perimeter protection, Motion Detection 2.0, ANPR, people counting and video structuralisation, subject to supported camera and firmware configurations.

The recorder also supports 16-channel synchronous playback, compatible remote monitoring, ONVIF camera integration, alarm input/output connectivity and USB video backup.

Combining 16 recording channels, 16 built-in PoE ports, AcuSeek AI search, AcuSearch, 200W PoE power, 192 Mbps incoming bandwidth, 4K HDMI output and two SATA interfaces, the Hikvision DS-7616NXI-I2/16P/VPro provides an intelligent recording platform for professional IP CCTV systems.

Hikvision DS-7616NXI-I2/16P/VPro 3-Year Australian Recorder Warranty - Civic Electronic

Three-year recorder warranty applies subject to applicable terms. Surveillance hard drives are sold separately and carry their own warranty.

Key Features

  • 16-Channel IP Recording: Supports up to 16 compatible IP security cameras.
  • 16 Built-In PoE Ports: Direct connection for compatible PoE cameras.
  • I/VPro Series: Professional Hikvision network video recorder with AcuSeek.
  • AcuSeek AI Video Search: Natural-language searching of supported recorded footage.
  • AcuSearch: Intelligent target-based video searching across compatible cameras.
  • Guanlan AI Technology: Advanced analytics based on Hikvision Large-Scale AI Models.
  • Up to 16-Channel AcuSeek: Intelligent video searching with compatible cameras.
  • Up to 16-Channel AcuSearch: Efficient target retrieval with supported camera configurations.
  • 300,000 Targets per Day: Manufacturer-specified modelling capacity with compatible cameras.
  • Two AI Engines: Dedicated processing for AcuSeek and supported face picture/AcuSearch functions.
  • 200W PoE Budget: Combined power capacity for connected cameras.
  • IEEE 802.3af/at: Supports compatible PoE and PoE+ cameras.
  • 4K HDMI Output: Supports up to 3840 × 2160 at 30Hz.
  • Independent VGA Output: Supports compatible Full HD monitoring.
  • Up to 32MP Camera Input: Compatible ultra-high-resolution IP camera recording.
  • 192 Mbps Incoming Bandwidth: High-capacity IP camera recording.
  • 256 Mbps Outgoing Bandwidth: Professional network video transmission.
  • H.265+ Compression: Helps optimise recording storage requirements.
  • H.265 / H.264+ / H.264: Multiple supported video compression formats.
  • Up to 32 × 1080p Decoding: When NVR-based AI processing is disabled.
  • Up to 20 × 1080p Decoding: When NVR-based AI processing is enabled.
  • 16-Channel Synchronous Playback: Multi-camera recording review.
  • 2 SATA Interfaces: Supports two compatible internal surveillance hard drives.
  • Up to 20TB per HDD: Manufacturer-specified maximum drive capacity.
  • Up to 40TB Internal Storage: With two compatible 20TB surveillance hard drives.
  • Facial Recognition: Up to eight channels of face picture comparison.
  • Face Picture Libraries: Up to 16 libraries containing a combined 50,000 face pictures.
  • Perimeter Protection: Compatible intelligent intrusion and line-crossing detection.
  • Motion Detection 2.0: Supported intelligent motion detection functions.
  • ANPR Compatibility: Supports compatible number plate recognition cameras.
  • People Counting: Compatible intelligent camera analytics.
  • Video Structuralisation: Supported intelligent video analysis.
  • Hik-Connect: Compatible remote live viewing and playback.
  • ONVIF Compatibility: Supports compatible third-party IP cameras.
  • RTSP Support: Compatible network video streaming.
  • Dual-Stream Recording: Efficient recording and network management.
  • 4 Alarm Inputs: External alarm device integration.
  • 1 Alarm Output: Compatible external alarm signalling.
  • USB Backup: Front USB 2.0 and rear USB 3.0 interfaces.
  • Gigabit Ethernet: 10/100/1000 Mbps network interface.
  • 1U Chassis: Compact professional recorder design.
  • No HDD Included: Select compatible surveillance storage separately.
  • 3-Year Recorder Warranty: Subject to applicable Australian warranty terms.

Technical Specifications

Model DS-7616NXI-I2/16P/VPro
Manufacturer Hikvision
Product Series I/VPro Series with AcuSeek
Recorder Type Network Video Recorder (NVR)
IP Camera Channels 16
Built-In PoE Ports 16
PoE Interfaces 16 × RJ45 10/100 Mbps
PoE Standard IEEE 802.3af/at
Combined PoE Budget Up to 200W
Included HDD Not Included
Internal SATA Interfaces 2
Maximum HDD Capacity Up to 20TB per SATA Interface
Maximum Internal Storage Up to 40TB with Two Compatible Drives
Incoming Bandwidth 192 Mbps
Outgoing Bandwidth 256 Mbps
Maximum Recording Resolution Up to 32MP, Subject to Configuration
Synchronous Playback 16 Channels
Decoding - NVR AI Enabled Up to 20 × 1080p at 30fps
Decoding - NVR AI Disabled Up to 32 × 1080p at 30fps
HDMI Output Up to 3840 × 2160 at 30Hz
VGA Output Up to 1920 × 1080 at 60Hz
Display Mode Independent HDMI / VGA Output
Video Compression H.265+ / H.265 / H.264+ / H.264 / MPEG4
Dual-Stream Recording Supported
AI Technology Hikvision Guanlan Large-Scale AI Models
AI Engines 2
AcuSeek Up to 16 Channels with Compatible Cameras
AcuSearch Up to 16 Channels with Compatible Cameras
AI Target Modelling Up to 300,000 Targets per Day with Compatible Cameras
Face Picture Comparison Up to 8 Channels
Face Picture Libraries Up to 16 Libraries
Face Picture Capacity Up to 50,000 Pictures in Total
Intelligent Analytics Facial Recognition / Perimeter Protection / Motion Detection 2.0 / ANPR / People Counting / Video Structuralisation
Network Interface 1 × RJ45 Gigabit Ethernet
Network Speed 10/100/1000 Mbps
Camera Compatibility Hikvision / Compatible ONVIF / RTSP
Remote Monitoring Hik-Connect / Supported Hikvision Software
Alarm Inputs 4
Alarm Outputs 1
Front USB 1 × USB 2.0
Rear USB 1 × USB 3.0
Audio Output 1 × RCA
Two-Way Audio 1 Channel, RCA
Chassis 1U
Dimensions 384 × 371 × 52mm
Operating Temperature -10°C to +55°C
Operating Humidity 10%–90%
Recorder Warranty 3 Years, Subject to Applicable Terms

Detailed Features & Benefits

16-Channel Professional IP CCTV Recording

The Hikvision DS-7616NXI-I2/16P/VPro supports up to 16 compatible IP cameras, providing a centralised recording platform for professional commercial, industrial and residential surveillance installations.

16 Built-In PoE Camera Ports

All 16 camera channels can be connected through the recorder's integrated PoE interfaces using compatible IP cameras, subject to the available power budget and system requirements.

200W Combined PoE Power Budget

The integrated PoE interfaces support IEEE 802.3af/at cameras with a combined power budget of up to 200W. Installers should confirm individual camera power consumption and total PoE requirements before installation.

Hikvision AcuSeek Natural-Language Video Search

AcuSeek enables intelligent searching of supported recorded footage using descriptive text queries. This helps security operators locate relevant events without manually reviewing extensive recordings.

Hikvision AcuSearch Intelligent Target Search

AcuSearch helps locate matching targets across compatible camera recordings, supporting efficient investigation and event retrieval.

Guanlan Large-Scale AI Technology

Hikvision Guanlan AI technology provides advanced intelligent video analysis and search functions designed to improve surveillance investigation efficiency.

Two Dedicated AI Engines

The recorder features two AI engines, with one supporting face picture and AcuSearch functions and another dedicated to AcuSeek processing.

Up to 16-Channel Intelligent Search

With compatible Hikvision cameras and supported configurations, AcuSeek and AcuSearch can operate across up to 16 camera channels.

High-Capacity Target Modelling

The manufacturer specifies a modelling capacity of up to 300,000 targets per day when supported cameras and intelligent search configurations are used.

192 Mbps Incoming Bandwidth

Provides recording bandwidth for multiple compatible high-resolution IP camera streams, subject to the total incoming bandwidth limit.

256 Mbps Outgoing Bandwidth

Supports professional network video transmission and compatible remote monitoring within the recorder's specified limits.

High-Resolution Camera Support

Supports compatible IP camera recording resolutions up to 32MP, subject to manufacturer-specified channel restrictions, bandwidth and decoding limitations.

4K HDMI Monitoring

HDMI supports display output up to 3840 × 2160 at 30Hz when connected to a compatible 4K surveillance monitor.

Independent HDMI and VGA Outputs

Provides flexible local monitoring configurations using compatible HDMI and VGA displays.

Advanced Video Decoding Performance

Supports up to 32 simultaneous 1080p video streams at 30fps when NVR-based AI processing is disabled, or up to 20 simultaneous 1080p streams at 30fps when NVR-based AI processing is enabled.

H.265+ Video Compression

Hikvision H.265+ compression helps optimise recording storage and network bandwidth when supported by the connected cameras and recording configurations.

Two Internal SATA Interfaces

Supports installation of up to two compatible internal surveillance hard drives, providing flexible recording storage options.

Up to 40TB Internal Storage

The manufacturer specifies support for up to 20TB per SATA interface, allowing up to 40TB using two compatible surveillance hard drives.

Choose Your Surveillance HDD Capacity

This recorder is supplied without a hard drive. Choose compatible surveillance HDD storage according to the required camera count, resolution, recording schedule, bitrate and retention period.

16-Channel Synchronous Playback

Allows authorised users to review recordings from up to 16 camera channels simultaneously using supported playback interfaces.

Facial Recognition and Face Picture Comparison

Supports selected facial recognition functions, including up to eight channels of face picture comparison with compatible cameras and supported configurations.

16 Face Picture Libraries

Supports up to 16 face picture libraries containing a combined maximum of 50,000 face pictures, subject to manufacturer-specified file and storage limitations.

Intelligent Perimeter Protection

Supports compatible perimeter protection functions for identifying relevant intrusion and line-crossing events.

Motion Detection 2.0

Supports intelligent motion detection functions through compatible camera and recorder configurations.

ANPR Camera Integration

Supports selected automatic number plate recognition functions when compatible cameras and firmware are used.

People Counting and Video Structuralisation

Supports selected intelligent camera analytics for compatible commercial surveillance applications.

Hik-Connect Remote Monitoring

Supports remote live viewing and recording playback through appropriately configured network connections and compatible Hikvision software.

ONVIF Camera Compatibility

Supports compatible third-party IP cameras through ONVIF and RTSP protocols. Available functions depend on camera compatibility.

Professional Alarm Integration

Four alarm inputs and one alarm output provide integration options for compatible external alarm and security devices.

USB Video Backup

Includes one front USB 2.0 interface and one rear USB 3.0 interface for supported video backup and maintenance operations.

Compact 1U Recorder Design

The compact 1U chassis is suitable for professionally designed security equipment installations where efficient use of space is important.

Ideal Applications

  • Commercial Buildings: Multi-camera surveillance across entrances, corridors and common areas.
  • Retail Stores: Entrances, sales floors, stockrooms and checkout areas.
  • Warehouses: Internal and external CCTV recording.
  • Office Buildings: Centralised recording across multiple workspaces.
  • Industrial Facilities: Equipment protection and perimeter monitoring.
  • Residential Complexes: Shared entrances, car parks and communal areas.
  • Schools and Educational Facilities: Professionally designed multi-camera recording systems.
  • Large Residential Properties: High-resolution IP security camera installations.
  • Car Parks: Multi-camera monitoring and intelligent event investigation.
  • CCTV System Upgrades: Replacing older 16-channel recorders with compatible AI search technology.

Compatibility & Installation

The Hikvision DS-7616NXI-I2/16P/VPro is designed for professional CCTV installations using compatible Hikvision and supported third-party IP cameras.

Camera Capacity: The recorder supports up to 16 compatible IP camera channels.

PoE Connectivity: Sixteen integrated PoE ports are provided for compatible cameras.

PoE Power: The combined PoE budget is 200W. Connected cameras must remain within supported individual port and total power limits.

AcuSeek Compatibility: AcuSeek intelligent video searching requires compatible Hikvision cameras, supported firmware and appropriate configuration.

AcuSearch Compatibility: AcuSearch functions depend on compatible Hikvision cameras and supported target-search configurations.

Camera Resolution: Compatible camera recording resolutions up to 32MP are supported, subject to manufacturer-specified channel and decoding limitations.

Storage: No HDD is included. A compatible surveillance hard drive must be purchased separately for local recording.

Storage Expansion: Two internal SATA interfaces support compatible surveillance hard drives up to 20TB each.

4K Display: A compatible 4K monitor and suitable HDMI connection are required for maximum HDMI display resolution.

Remote Monitoring: Remote viewing requires suitable network connectivity, supported software and appropriate configuration.

Intelligent Analytics: Facial recognition, ANPR, people counting, perimeter protection and other advanced functions depend on compatible cameras and supported firmware.

PTZ Cameras: Compatible IP PTZ cameras can be connected. Confirm camera power requirements and available PoE capacity before installation.

Professional Installation: Installation by a qualified security professional is recommended for correct camera compatibility, AI configuration, storage management, network security and recording performance.

Package Contents

  • 1 × Hikvision DS-7616NXI-I2/16P/VPro 16-Channel AcuSeek Network Video Recorder with 16 Built-In PoE Ports.
  • Manufacturer-supplied standard accessories, as applicable to the Australian package.

Important: No surveillance HDD is included with this recorder. Cameras, network cables, monitors, hard drives and installation services are not included unless specifically stated.

Frequently Asked Questions

How many cameras can the DS-7616NXI-I2/16P/VPro support?

It supports up to 16 compatible IP security cameras.

Does this NVR have 16 built-in PoE ports?

Yes. The recorder includes 16 integrated PoE interfaces.

Can I connect all 16 cameras directly to the recorder?

Yes. Compatible PoE cameras can connect directly to the recorder, provided their power requirements remain within the supported PoE limits.

Does this recorder include a hard drive?

No. This listing is for the recorder without an HDD. Compatible surveillance storage must be purchased separately.

How many hard drives can be installed?

Up to two compatible internal SATA hard drives.

What is the maximum supported HDD capacity?

Up to 20TB per SATA interface, according to the manufacturer's published specifications.

What is the maximum internal storage capacity?

Up to 40TB using two compatible 20TB surveillance hard drives.

Can the recorder store footage without an HDD?

Normal local video recording requires suitable configured storage. This recorder is supplied without an internal HDD.

What is Hikvision AcuSeek?

AcuSeek is an AI-assisted video search function that helps locate relevant recorded footage using descriptive text queries with compatible cameras.

What is Hikvision AcuSearch?

AcuSearch is an intelligent target-search function designed to locate relevant appearances across compatible camera recordings.

Does AcuSeek work with every IP camera?

No. AcuSeek requires compatible Hikvision cameras, supported firmware and appropriate configuration.

How many channels support AcuSeek?

Up to 16 channels with compatible Hikvision cameras and supported configurations.

How many channels support AcuSearch?

Up to 16 channels with compatible Hikvision cameras and supported configurations.

Does the recorder support 32MP cameras?

Yes. It supports compatible 32MP camera inputs, subject to manufacturer-specified channel and decoding restrictions.

Does this NVR support 4K HDMI output?

Yes. HDMI supports output up to 3840 × 2160 at 30Hz.

Does this NVR support 8K HDMI output?

No. The published maximum HDMI output resolution is 4K at 30Hz.

What is the maximum incoming bandwidth?

192 Mbps.

What is the maximum outgoing bandwidth?

256 Mbps.

What is the total PoE power budget?

The combined PoE budget is 200W.

Does this recorder support PoE+ cameras?

Yes. It supports compatible IEEE 802.3at PoE+ cameras within the available power budget.

Does the recorder support H.265+ compression?

Yes. H.265+, H.265, H.264+ and H.264 compression formats are supported.

How many channels can be played back simultaneously?

The recorder supports up to 16-channel synchronous playback.

Does this recorder support facial recognition?

Yes. It supports selected facial recognition functions, including up to eight channels of face picture comparison.

How many face pictures can the recorder store?

Up to 50,000 face pictures across a maximum of 16 face picture libraries, subject to the manufacturer's limitations.

Does the recorder support Motion Detection 2.0?

Yes. Motion Detection 2.0 is supported through compatible camera and recorder configurations.

Can I connect Hikvision AcuSense cameras?

Yes. Compatible Hikvision AcuSense IP cameras can be connected. Supported camera configurations can also enable AcuSeek and AcuSearch functionality.

Can I connect Hikvision ColorVu cameras?

Yes. Compatible Hikvision ColorVu IP cameras can be connected, subject to recording bandwidth and PoE power requirements.

Can I connect PTZ cameras?

Yes. Compatible IP PTZ cameras are supported. Confirm camera power requirements and available PoE capacity before installation.

Does this NVR support ONVIF cameras?

Yes. Compatible third-party ONVIF IP cameras are supported, although individual features may vary.

Can I view my cameras remotely?

Yes. Compatible remote monitoring is supported through Hik-Connect after appropriate configuration.

Does this recorder support external alarm devices?

Yes. It provides four alarm inputs and one alarm output for compatible external devices.

Does this NVR support USB video backup?

Yes. It includes one front USB 2.0 interface and one rear USB 3.0 interface.

Is this recorder suitable for commercial CCTV systems?

Yes. It is suitable for compatible professional CCTV installations requiring up to 16 camera channels and intelligent video search capabilities.

What warranty applies?

Civic Electronic supplies eligible Hikvision NVRs with a three-year Australian warranty, subject to applicable terms. Hard drives are sold separately and carry their own warranty.

Why Buy from Civic Electronic?

Civic Electronic is an Australian professional security equipment wholesaler and an Authorised Hikvision Sales Partner and Hikvision Training Centre.

We supply genuine Australian Hikvision security products to professional security installers, electricians and system integrators.

  • Genuine Australian Hikvision Stock
  • Official Australian Warranty Support
  • Competitive Wholesale and Trade Pricing
  • Professional CCTV Product Selection Assistance
  • Fast Australia-Wide Delivery
  • Free Standard Shipping on Eligible Orders Over $300
  • 2-Hour Click & Collect from Rouse Hill, NSW, subject to stock confirmation
  • Professional Security Installer Support

For Hikvision NVR selection, trade pricing, hard drive upgrades or camera compatibility assistance, contact Civic Electronic on 1300 024 842.

Official Hikvision Manufacturer Documentation

Review the official Hikvision technical datasheet for complete information about 16-channel IP camera recording, AcuSeek and AcuSearch AI technology, 16 built-in PoE ports, 200W PoE budget, 192 Mbps incoming bandwidth, 4K HDMI output, decoding performance, storage expansion and network compatibility.

Download Official Hikvision Technical Datasheet (PDF)

Visit Official Hikvision Manufacturer Website

Note: AcuSeek, AcuSearch, intelligent analytics, decoding configurations and selected features depend on camera compatibility, firmware and system configuration. This listing is for the recorder only. No surveillance HDD is included.

Genuine Product Assurance, We are officially an authorized reseller of Hikvision

Hikvision, Dahua, TP-Link and Ruijie Products are covered by a 3 year manufacturer warranty, except all Access Controls, Intercoms, Alarms, and Display Monitors are 2 year warranty, Hard Drive and any spare parts 12-month warranty.

Our warranty does not include damage due to incorrect fitting of parts or accessories, setup applications or products integration.

1. Free and Express Shipping

  • Free Standard Shipping applies to all orders valued at $300 or more.
  • Express Shipping is available for an additional $65 per order.

Please note that Express Shipping is not available for all postcodes. Customers are advised to confirm eligibility through the Australia Post Coverage link below before selecting the express shipping option. As shipping fees are passed directly to couriers, we are unable to refund shipping costs for postcodes not covered by the express delivery network:

Australia Post Coverage

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  • Orders placed before 8:00 AM (Sydney time) on a business day may packed and dispatched the same day base on stock availability.
  • Orders are processed Monday to Friday, excluding weekends and public holidays.
  • Tracking information will be provided via email after 11:00 AM on the day the order is shipped.

All orders are dispatched using the most efficient postage method available to ensure timely delivery.

3. Delivery Timeframes

  • Express Shipping: Next business day delivery within the Australia Post Express Post Network Or Priority Shipping by other couriers for non covered Australia Post Areas (capital cities and major metropolitan areas, including Perth CBD only).
  • Regional Areas Express/Priority Shipping: Delivery may take between 2 to 5 business days, depending on location and courier service coverage.
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If you have not received your order within 5 business days (express) or 10 business days (standard) after receiving your shipment tracking details, please contact us with your full name and order number so we can investigate your delivery status.
In most cases, a delivery attempt has been made and the parcel is awaiting collection at your nearest depot or collection point. Please check your email spam or junk folder for any courier notification emails.

4. Delivery Requirements and Limitations

  • All deliveries require a signature upon receipt.
  • Parcels will not be left unattended or with a “safe drop” unless specifically authorised in writing by the customer before dispatch.
  • If no authorised person is available to sign for the parcel at the time of delivery, a delivery card will be left, and your parcel will be transferred to the nearest depot or collection point for pickup.
  • We do not deliver to PO Boxes. Orders must be addressed to a valid physical delivery address within Australia.

Delivery times are estimates only and may vary due to courier schedules, regional service limitations, or other unforeseen circumstances. Once an order has been dispatched from our warehouse, it becomes the responsibility of the courier or postal service.

We are not liable for delays, loss, or damage that occur during transit, as these are beyond our control.
Any claims for loss or damage during delivery must be raised directly with the relevant courier company.

If an incorrect, incomplete, or undeliverable address (including PO Boxes) is provided, the customer will be responsible for all additional shipping charges incurred to resend the order.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email containing a tracking number.
Customers are responsible for monitoring their delivery progress and liaising with the courier directly for updates or redelivery arrangements.

To ensure secure delivery, a signature is required upon receipt. The courier will not leave the parcel unattended under any circumstances. If delivery cannot be completed, a collection notice will be issued.

6. Additional Information

We strive to ensure timely and accurate delivery of all orders; however, as we are not a courier company, we cannot guarantee delivery times and are unable to intervene in courier operations once a parcel has been dispatched.
By placing an order, customers acknowledge and accept the above terms regarding shipping, delivery, and courier responsibility.

Price Beat Guarantee

At Civic Electronic, we are committed to offering genuine products at the most competitive prices in Australia. If you find a lower advertised price from an authorised
Australian seller, we won't just match it, we'll beat it.

How It Works

If you find a cheaper price, simply:

  1. Provide a link to the competitor's advertised product
  2. Confirm the seller is an authorised Australian reseller
  3. Submit your request before placing your order

Our team will verify the details and respond promptly.

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To qualify for our Price Beat Guarantee, the following conditions must be met:

  • The competitor must be an authorised Australian reseller
  • The seller must operate as a legitimate Australian retail business
  • The item must be identical (same brand, model number and specifications)
  • The product must be brand new and currently in stock
  • The price must be publicly advertised (not a private quote or member-only offer)
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  • Shipping costs must be included in the total comparison
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Our Price Beat Guarantee does not apply to:

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Important Conditions

  • Price Beat requests must be approved prior to purchase
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  • Civic Electronic reserves the right to verify reseller authorisation status
  • We reserve the right to decline requests that do not meet the above criteria
  • This policy may be modified or withdrawn at any time without notice

Why Buy From Civic Electronic?

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