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Hikvision DS-7732NI-M4/16P 32CH 8K NVR with 16 PoE Ports

Original price $1,125.00 - Original price $1,125.00
Original price
$1,125.00
$1,125.00 - $1,125.00
Current price $1,125.00
Availability:
in stock, ready to be shipped

Hikvision DS-7732NI-M4/16P 32-Channel 8K Network Video Recorder with 16 Built-In PoE Ports

The Hikvision DS-7732NI-M4/16P is a professional 32-channel M-Series 8K Network Video Recorder (NVR) featuring 16 integrated PoE camera ports, ultra-high-resolution IP camera recording, advanced H.265+ video compression, dual HDMI outputs and four internal SATA interfaces for expandable surveillance storage.

Designed for professional commercial, industrial and large residential CCTV installations, this Hikvision M-Series NVR delivers high-capacity network video recording, flexible storage options and ultra-high-definition local surveillance monitoring.

The recorder supports up to 32 compatible IP security cameras and includes 16 built-in Power over Ethernet (PoE) ports, allowing compatible cameras to connect directly to the NVR without requiring a separate PoE switch for those connections.

Additional IP cameras can be connected through suitable external network infrastructure, subject to the recorder's total 32-channel capacity, network configuration and available recording bandwidth.

The integrated PoE interfaces support IEEE 802.3af/at devices, providing a combined 200W PoE power budget for compatible connected cameras.

With up to 320 Mbps incoming bandwidth and 400 Mbps outgoing bandwidth, the DS-7732NI-M4/16P provides high-capacity network recording and video transmission for professionally configured multi-camera CCTV systems.

The recorder supports compatible IP camera inputs up to 32MP resolution. Up to eight 24MP or 32MP camera inputs are supported under the manufacturer's specified high-resolution configuration, subject to firmware, bandwidth and system limitations.

Its advanced decoding capabilities support up to 32 simultaneous 1080p video streams at 30fps under the manufacturer's published decoding configuration, providing flexible high-resolution monitoring options.

The DS-7732NI-M4/16P features 8K HDMI video output at up to 7680 × 4320 at 30Hz, enabling ultra-high-definition local monitoring through compatible displays.

Both HDMI interfaces support 4K video output at up to 60Hz under supported display configurations. When HDMI 1 operates at 8K resolution, the maximum HDMI 2 output resolution is 1080p.

Additional VGA and CVBS outputs provide flexible display connectivity for professional surveillance monitoring environments.

Advanced H.265+, H.265, H.264+ and H.264 video compression helps optimise recording storage and network bandwidth when supported by connected IP cameras.

The recorder provides four internal SATA interfaces, supporting compatible surveillance hard drives with manufacturer-specified capacities up to 16TB per drive. This allows a maximum supported internal storage capacity of 64TB using four compatible 16TB hard drives.

An additional eSATA interface provides supported external storage connectivity.

Important: This product is supplied without a surveillance hard drive. A compatible HDD must be purchased and installed separately for local video recording.

The DS-7732NI-M4/16P supports 16-channel synchronous playback, allowing authorised users to review multiple recorded camera streams simultaneously.

Additional professional features include compatible camera-based intelligent analytics, video content analysis (VCA), motion detection, line-crossing detection, intrusion detection, ANPR, people counting, heat maps and point-of-sale (POS) integration.

The recorder also supports Hik-Connect remote monitoring, compatible ONVIF IP cameras, network security functions, 16 alarm inputs, nine alarm outputs and USB video backup.

With 32 IP camera channels, 16 built-in PoE ports, 200W PoE power, 320 Mbps incoming bandwidth, 8K HDMI output, four SATA interfaces and a professional 1.5U chassis, the Hikvision DS-7732NI-M4/16P provides a high-performance recording solution for demanding IP CCTV installations.

Hikvision DS-7732NI-M4/16P 3-Year Australian Warranty - Civic Electronic

Three-year recorder warranty applies subject to applicable terms. Surveillance hard drives are sold separately and carry their own warranty.

Key Features

  • 32-Channel IP Recording: Supports up to 32 compatible IP security cameras.
  • 16 Built-In PoE Ports: Direct connection for up to 16 compatible PoE cameras.
  • Hikvision M-Series: Professional high-performance 8K network video recorder.
  • 8K HDMI Output: Supports up to 7680 × 4320 resolution at 30Hz.
  • Dual 4K HDMI Outputs: Supports 4K resolution at up to 60Hz, subject to configuration.
  • Up to 32MP Camera Input: Compatible ultra-high-resolution IP camera recording.
  • 320 Mbps Incoming Bandwidth: High-capacity network video recording.
  • 400 Mbps Outgoing Bandwidth: Professional network video transmission.
  • 200W PoE Budget: Combined power capacity across 16 integrated PoE ports.
  • IEEE 802.3af/at: Supports compatible PoE and PoE+ cameras.
  • H.265+ Compression: Helps reduce video storage requirements.
  • H.265 / H.264+ / H.264: Multiple supported video formats.
  • 32 × 1080p Decoding: Up to 32 Full HD streams at 30fps under supported configurations.
  • 8 × 8MP Decoding: Supports up to eight 8MP streams at 25fps.
  • 16 × 4MP Decoding: Supports up to sixteen 4MP streams at 30fps.
  • 16-Channel Synchronous Playback: Review up to 16 recorded channels simultaneously.
  • 4 SATA Interfaces: Supports four compatible internal surveillance HDDs.
  • Up to 16TB per HDD: Manufacturer-specified maximum drive capacity.
  • Up to 64TB Internal Storage: With four compatible 16TB surveillance hard drives.
  • eSATA Interface: Supported external storage connectivity.
  • Dual HDMI Outputs: Flexible high-resolution monitoring options.
  • VGA Output: Compatible Full HD display connectivity.
  • CVBS Video Output: Additional analogue video display connection.
  • Hik-Connect: Compatible remote live viewing and playback.
  • ONVIF Compatibility: Supports compatible third-party IP cameras.
  • RTSP Support: Compatible IP video streaming.
  • Dual-Stream Recording: Efficient recording and bandwidth management.
  • VCA Integration: Supports selected intelligent camera-generated events.
  • Perimeter Protection Events: Compatible intrusion and line-crossing detection.
  • ANPR Compatibility: Supports selected number plate recognition cameras.
  • People Counting: Compatible intelligent camera analytics.
  • Heat Map Integration: Supports compatible heat map camera functions.
  • POS Integration: Supports point-of-sale information overlay and event recording.
  • Up to 8 IP Speakers: Supports compatible IP speaker connections.
  • 16 Alarm Inputs: Professional external alarm integration.
  • 9 Alarm Outputs: Compatible external alarm signalling.
  • USB Backup: Two front USB 2.0 and one rear USB 3.0 interfaces.
  • Gigabit Ethernet: 10/100/1000 Mbps network interface.
  • Secure Video Transmission: Supports stream encryption and secure network functions.
  • 1.5U Rack-Mount Chassis: Professional 19-inch rack installation format.
  • No HDD Included: Select suitable surveillance storage separately.
  • 3-Year Recorder Warranty: Subject to applicable Australian warranty terms.

Technical Specifications

Model DS-7732NI-M4/16P
Manufacturer Hikvision
Product Series M-Series 8K NVR
Recorder Type Network Video Recorder (NVR)
IP Camera Channels 32
Built-In PoE Ports 16
PoE Interfaces 16 × RJ45 10/100 Mbps
PoE Standard IEEE 802.3af/at
Combined PoE Budget Up to 200W
Included HDD Not Included
Internal SATA Interfaces 4
Maximum HDD Capacity Up to 16TB per SATA Interface
Maximum Internal Storage Up to 64TB with Four Compatible Drives
eSATA Interface 1
Incoming Bandwidth 320 Mbps
Outgoing Bandwidth 400 Mbps
Maximum Camera Input Resolution Up to 32MP
Ultra HD Camera Input Up to 8 Channels at 24MP / 32MP, Subject to Configuration
Decoding Capability 2 × 32MP at 30fps / 2 × 24MP at 30fps / 4 × 12MP at 20fps / 8 × 8MP at 25fps / 16 × 4MP at 30fps / 32 × 1080p at 30fps
Synchronous Playback 16 Channels
HDMI 1 Output Up to 7680 × 4320 at 30Hz (8K)
HDMI 2 Output Up to 3840 × 2160 at 60Hz (4K)
8K Output Restriction When HDMI 1 is set to 8K, HDMI 2 is limited to 1080p
VGA Output Up to 1920 × 1080 at 60Hz
Display Mode HDMI 1 / VGA Simultaneous; HDMI 2 / VGA Independent
CVBS Output 1 × BNC
Video Compression H.265+ / H.265 / H.264+ / H.264
Dual-Stream Recording Supported
Audio Compression G.711ulaw / G.711alaw / G.722 / G.726 / AAC / MP2L2
Audio Output 1 × RCA
Two-Way Audio 1 Channel, RCA
IP Speaker Support Up to 8 Compatible IP Speakers
Network Interface 1 × RJ45 10/100/1000 Mbps
Camera Access Protocol ONVIF / RTSP
Remote Connections Up to 128
Remote Monitoring Hik-Connect / Supported Network Software
Intelligent Camera Events Motion / Intrusion / Line Crossing / Heat Map / ANPR / People Counting, Subject to Camera Compatibility
POS Integration Supported
Alarm Inputs 16
Alarm Outputs 9
Front USB 2 × USB 2.0
Rear USB 1 × USB 3.0
Serial Interfaces 2 × RS-485 / 1 × RS-232
Power Supply 100–240V AC, 50/60Hz
Recorder Consumption Up to 15W, Excluding HDD and PoE Loads
Chassis 19-Inch Rack-Mount 1.5U
Dimensions 445 × 400 × 75mm
Weight Up to 5kg, Excluding HDD
Operating Temperature -10°C to +55°C
Operating Humidity 10%–90%
Recorder Warranty 3 Years, Subject to Applicable Terms

Detailed Features & Benefits

32-Channel Professional IP CCTV Recording

The Hikvision DS-7732NI-M4/16P supports up to 32 compatible IP cameras, making it suitable for professional commercial, industrial and large residential CCTV installations requiring centralised high-resolution recording.

16 Built-In PoE Camera Ports

Sixteen integrated PoE interfaces allow compatible IP cameras to connect directly to the recorder without requiring a separate PoE switch for those connections.

Expand to 32 IP Cameras

Although the recorder includes 16 physical PoE ports, it supports 32 IP camera channels. Additional compatible cameras can be connected through a suitable external network switch or network infrastructure.

200W Combined PoE Power Budget

Supports compatible IEEE 802.3af/at IP cameras with a combined PoE power capacity of up to 200W. Installers must verify the individual and total power requirements of connected cameras.

8K Ultra HD HDMI Video Output

HDMI 1 supports video output up to 7680 × 4320 at 30Hz, providing ultra-high-definition monitoring with a compatible 8K display.

Dual 4K HDMI Output Capability

Both HDMI interfaces support 4K output at up to 60Hz under supported display configurations. When HDMI 1 operates at 8K, HDMI 2 is limited to Full HD resolution.

High-Resolution Camera Support up to 32MP

The recorder supports compatible IP camera inputs up to 32MP. Up to eight 24MP or 32MP camera inputs are supported under the manufacturer's specified high-resolution configuration.

320 Mbps Incoming Bandwidth

Provides high-capacity recording bandwidth for professionally configured multi-camera IP CCTV systems.

400 Mbps Outgoing Bandwidth

Supports high-capacity network video transmission and compatible remote monitoring within the recorder's published operating limits.

Advanced Video Decoding Performance

Supports up to 32 Full HD video streams at 30fps, or alternative high-resolution decoding configurations including eight 8MP streams at 25fps and sixteen 4MP streams at 30fps.

H.265+ Video Compression

Hikvision H.265+ compression helps optimise video storage and network bandwidth when supported by connected cameras and recording configurations.

Four Internal SATA Interfaces

Supports installation of up to four compatible internal surveillance hard drives for high-capacity recording storage.

Up to 64TB Internal Recording Storage

The manufacturer specifies support for up to 16TB per SATA interface, providing a maximum supported internal storage capacity of 64TB using four compatible drives.

Choose Your Surveillance HDD Capacity

This recorder is supplied without an HDD. Choose suitable surveillance hard drives based on camera count, recording resolution, frame rate, bitrate and required recording retention.

eSATA External Storage Interface

An additional eSATA interface provides supported external storage connectivity for compatible configurations.

16-Channel Synchronous Playback

Allows authorised users to review recordings from up to 16 camera channels simultaneously using supported playback interfaces.

Compatible Hikvision ColorVu Cameras

Supports compatible Hikvision ColorVu IP cameras for high-quality colour surveillance recording, subject to camera and recorder specifications.

Compatible Hikvision AcuSense Cameras

Supports compatible Hikvision AcuSense IP cameras. Available intelligent events depend on camera capabilities, firmware and recorder integration.

Intelligent Video Content Analysis

Supports selected camera-generated VCA events, including motion detection, line crossing and intrusion detection, helping improve event-based surveillance management.

ANPR Camera Integration

Supports selected automatic number plate recognition functions with compatible Hikvision cameras and supported configurations.

People Counting and Heat Map Integration

Supports selected intelligent camera functions including people counting and heat maps for compatible commercial security applications.

Point-of-Sale Integration

Supports POS information overlay on live viewing and playback, together with compatible POS-triggered recording and alarm functions.

Hik-Connect Remote Monitoring

Supports compatible remote live viewing, recording playback and network management through Hik-Connect after appropriate configuration.

ONVIF Camera Compatibility

Allows integration with compatible third-party IP cameras through supported ONVIF and RTSP protocols. Individual camera features may vary.

Up to Eight Compatible IP Speakers

Supports connection of up to eight compatible IP speakers for supported audio and security system applications.

Professional Alarm Integration

Sixteen alarm inputs and nine alarm outputs provide integration options for compatible external alarm and security devices.

Secure Network Video Transmission

Supports encrypted video transmission, HTTPS, secure boot and additional network security features, helping strengthen surveillance system security.

USB Video Backup

Includes two front USB 2.0 interfaces and one rear USB 3.0 interface for supported video backup and maintenance operations.

Professional 1.5U Rack-Mount Design

The 19-inch rack-mount 1.5U chassis is suitable for professional CCTV equipment cabinets and structured security installations.

Ideal Applications

  • Commercial Buildings: Multi-camera surveillance across entrances, corridors and common areas.
  • Retail Centres: Entrances, checkout areas, stockrooms and customer areas.
  • Warehouses: High-capacity internal and external CCTV recording.
  • Industrial Facilities: Equipment, operational areas and perimeter monitoring.
  • Office Buildings: Centralised recording across multiple floors and workspaces.
  • Residential Complexes: Shared entrances, car parks and communal areas.
  • Schools and Educational Facilities: Professionally designed multi-camera surveillance systems.
  • Large Residential Properties: High-channel-count IP security camera installations.
  • Car Parks: Multi-camera monitoring and compatible ANPR integration.
  • Workshops and Factories: Equipment protection and operational security.
  • CCTV System Upgrades: Replacing older 32-channel recorders with high-resolution M-Series recording technology.

Compatibility & Installation

The Hikvision DS-7732NI-M4/16P is designed for professional CCTV installations using compatible Hikvision and supported third-party IP cameras.

32 Camera Channels: The recorder supports up to 32 compatible IP security cameras.

16 Built-In PoE Ports: Sixteen compatible PoE cameras can connect directly to the recorder. Additional cameras require suitable external network connectivity.

PoE Power: The combined PoE power budget is 200W. Installers must calculate individual and total camera power requirements before installation.

Camera Resolution: Compatible camera recording resolutions up to 32MP are supported. High-resolution camera input restrictions apply when using 24MP or 32MP cameras.

Included Storage: No surveillance HDD is included. Compatible recording storage must be purchased separately.

Storage Expansion: Four internal SATA interfaces support compatible surveillance HDDs up to 16TB each.

8K Display: A compatible 8K monitor and suitable HDMI connection are required to use the maximum supported HDMI output resolution.

Dual Display Configuration: HDMI and VGA output capabilities depend on selected display resolutions and supported output modes.

Intelligent Cameras: Compatible Hikvision AcuSense, ColorVu and other professional IP cameras can be connected. Intelligent camera features depend on compatibility.

Third-Party Cameras: Compatible third-party IP cameras can be connected through supported ONVIF and RTSP protocols.

Remote Monitoring: Hik-Connect requires suitable network connectivity, supported software and appropriate configuration.

PTZ Cameras: Compatible IP PTZ cameras can be connected. Confirm camera power requirements and available PoE capacity before installation.

Professional Installation: Installation by a qualified security professional is recommended for correct camera configuration, storage management, network security and recording performance.

Package Contents

  • 1 × Hikvision DS-7732NI-M4/16P 32-Channel 8K Network Video Recorder with 16 Built-In PoE Ports.
  • Manufacturer-supplied standard accessories, as applicable to the Australian package.

Important: No surveillance HDD is included with this recorder. Cameras, network cables, monitors, hard drives and installation services are not included unless specifically stated.

Frequently Asked Questions

How many cameras can the Hikvision DS-7732NI-M4/16P support?

The recorder supports up to 32 compatible IP security cameras.

Does this NVR have 32 built-in PoE ports?

No. The recorder supports 32 camera channels but includes 16 physical PoE interfaces.

Can I connect 16 cameras directly to the NVR?

Yes. Up to 16 compatible PoE cameras can connect directly, provided their combined power requirements remain within the 200W PoE budget.

How do I connect the remaining 16 cameras?

Additional compatible cameras can connect through a suitable external network switch or network infrastructure, subject to the recorder's 32-channel capacity and bandwidth limits.

Does this recorder include a hard drive?

No. This listing is for the recorder without a surveillance HDD.

How many hard drives can be installed?

Up to four compatible internal SATA hard drives.

What is the maximum supported HDD capacity?

Up to 16TB per SATA interface, according to Hikvision's published specifications.

What is the maximum internal recording storage?

Up to 64TB using four compatible 16TB surveillance hard drives.

Can the recorder record without an HDD?

Normal local video recording requires suitable configured storage. This recorder is supplied without an internal hard drive.

Does this NVR support 8K HDMI output?

Yes. HDMI 1 supports output up to 7680 × 4320 at 30Hz with a compatible display.

Does the recorder support dual 4K HDMI output?

Yes. Both HDMI interfaces support 4K output at up to 60Hz under supported configurations. When HDMI 1 operates at 8K, HDMI 2 is limited to 1080p.

Does the recorder support 32MP cameras?

Yes. Compatible 32MP camera inputs are supported, subject to manufacturer-specified restrictions.

How many 32MP cameras can be connected?

Up to eight compatible 24MP or 32MP camera inputs are supported under the manufacturer's specified high-resolution configuration, subject to bandwidth and firmware limitations.

What is the maximum incoming bandwidth?

320 Mbps.

What is the maximum outgoing bandwidth?

400 Mbps.

What is the total PoE power budget?

The combined PoE power budget is 200W.

Does this NVR support PoE+ cameras?

Yes. It supports compatible IEEE 802.3at PoE+ cameras within the available power budget.

Does the recorder support H.265+ compression?

Yes. H.265+, H.265, H.264+ and H.264 video compression formats are supported.

How many channels can be played back simultaneously?

The recorder supports up to 16-channel synchronous playback.

Does this NVR support AcuSeek?

The DS-7732NI-M4/16P is an M-Series 8K recorder and is not specified as an AcuSeek VPro NVR. Consult the manufacturer for any additional firmware-dependent AI search functionality.

Can I connect Hikvision AcuSense cameras?

Yes. Compatible Hikvision AcuSense IP cameras can be connected. Available intelligent functions depend on camera compatibility and firmware.

Can I connect Hikvision ColorVu cameras?

Yes. Compatible Hikvision ColorVu IP cameras can be connected, subject to recording bandwidth and PoE power requirements.

Does the NVR support intelligent video analytics?

Yes. It supports selected intelligent events from compatible cameras, including motion detection, intrusion detection, line crossing, ANPR, people counting and heat maps.

Does the recorder support ONVIF cameras?

Yes. Compatible third-party ONVIF IP cameras can be connected, although available functions may vary.

Can I view the cameras remotely?

Yes. Compatible remote monitoring is supported through Hik-Connect after appropriate configuration.

Does the recorder support PTZ cameras?

Compatible IP PTZ cameras can be connected. Confirm PTZ control support and camera power requirements before installation.

Does the NVR support external alarm devices?

Yes. It provides 16 alarm inputs and nine alarm outputs for compatible external devices.

Does the recorder support USB backup?

Yes. It includes two front USB 2.0 interfaces and one rear USB 3.0 interface.

Can I install this recorder in a rack cabinet?

Yes. It uses a professional 19-inch rack-mount 1.5U chassis.

Is this NVR suitable for commercial security systems?

Yes. It is suitable for professionally designed commercial and industrial CCTV installations requiring up to 32 camera channels.

What warranty applies?

Civic Electronic supplies eligible Hikvision NVRs with a three-year Australian warranty, subject to applicable terms. Surveillance hard drives are sold separately and carry their own warranty.

Why Buy from Civic Electronic?

Civic Electronic is an Australian professional security equipment wholesaler and an Authorised Hikvision Sales Partner and Hikvision Training Centre.

We supply genuine Australian Hikvision security products to professional security installers, electricians and system integrators.

  • Genuine Australian Hikvision Stock
  • Official Australian Warranty Support
  • Competitive Wholesale and Trade Pricing
  • Professional CCTV Product Selection Assistance
  • Fast Australia-Wide Delivery
  • Free Standard Shipping on Eligible Orders Over $300
  • 2-Hour Click & Collect from Rouse Hill, NSW, subject to stock confirmation
  • Professional Security Installer Support

For Hikvision NVR selection, trade pricing, hard drive upgrades or camera compatibility assistance, contact Civic Electronic on 1300 024 842.

Official Hikvision Manufacturer Documentation

Review the official Hikvision technical datasheet for complete information about 32-channel IP camera recording, 16 integrated PoE ports, 200W PoE power, 320 Mbps incoming bandwidth, 400 Mbps outgoing bandwidth, 8K HDMI output, decoding performance, storage expansion and network compatibility.

Download Official Hikvision Technical Datasheet (PDF)

View Official Hikvision Australia Product Specifications

Note: Camera compatibility, maximum recording resolution, decoding capability, intelligent camera events and supported features depend on connected cameras, firmware and system configuration. This listing is for the recorder only. No surveillance HDD is included.

Genuine Product Assurance, We are officially an authorized reseller of Hikvision

Hikvision, Dahua, TP-Link and Ruijie Products are covered by a 3 year manufacturer warranty, except all Access Controls, Intercoms, Alarms, and Display Monitors are 2 year warranty, Hard Drive and any spare parts 12-month warranty.

Our warranty does not include damage due to incorrect fitting of parts or accessories, setup applications or products integration.

1. Free and Express Shipping

  • Free Standard Shipping applies to all orders valued at $300 or more.
  • Express Shipping is available for an additional $65 per order.

Please note that Express Shipping is not available for all postcodes. Customers are advised to confirm eligibility through the Australia Post Coverage link below before selecting the express shipping option. As shipping fees are passed directly to couriers, we are unable to refund shipping costs for postcodes not covered by the express delivery network:

Australia Post Coverage

2. Order Processing

  • Orders placed before 8:00 AM (Sydney time) on a business day may packed and dispatched the same day base on stock availability.
  • Orders are processed Monday to Friday, excluding weekends and public holidays.
  • Tracking information will be provided via email after 11:00 AM on the day the order is shipped.

All orders are dispatched using the most efficient postage method available to ensure timely delivery.

3. Delivery Timeframes

  • Express Shipping: Next business day delivery within the Australia Post Express Post Network Or Priority Shipping by other couriers for non covered Australia Post Areas (capital cities and major metropolitan areas, including Perth CBD only).
  • Regional Areas Express/Priority Shipping: Delivery may take between 2 to 5 business days, depending on location and courier service coverage.
  • Standard Shipping: Please allow up to 10 business days from dispatch.

If you have not received your order within 5 business days (express) or 10 business days (standard) after receiving your shipment tracking details, please contact us with your full name and order number so we can investigate your delivery status.
In most cases, a delivery attempt has been made and the parcel is awaiting collection at your nearest depot or collection point. Please check your email spam or junk folder for any courier notification emails.

4. Delivery Requirements and Limitations

  • All deliveries require a signature upon receipt.
  • Parcels will not be left unattended or with a “safe drop” unless specifically authorised in writing by the customer before dispatch.
  • If no authorised person is available to sign for the parcel at the time of delivery, a delivery card will be left, and your parcel will be transferred to the nearest depot or collection point for pickup.
  • We do not deliver to PO Boxes. Orders must be addressed to a valid physical delivery address within Australia.

Delivery times are estimates only and may vary due to courier schedules, regional service limitations, or other unforeseen circumstances. Once an order has been dispatched from our warehouse, it becomes the responsibility of the courier or postal service.

We are not liable for delays, loss, or damage that occur during transit, as these are beyond our control.
Any claims for loss or damage during delivery must be raised directly with the relevant courier company.

If an incorrect, incomplete, or undeliverable address (including PO Boxes) is provided, the customer will be responsible for all additional shipping charges incurred to resend the order.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email containing a tracking number.
Customers are responsible for monitoring their delivery progress and liaising with the courier directly for updates or redelivery arrangements.

To ensure secure delivery, a signature is required upon receipt. The courier will not leave the parcel unattended under any circumstances. If delivery cannot be completed, a collection notice will be issued.

6. Additional Information

We strive to ensure timely and accurate delivery of all orders; however, as we are not a courier company, we cannot guarantee delivery times and are unable to intervene in courier operations once a parcel has been dispatched.
By placing an order, customers acknowledge and accept the above terms regarding shipping, delivery, and courier responsibility.

Price Beat Guarantee

At Civic Electronic, we are committed to offering genuine products at the most competitive prices in Australia. If you find a lower advertised price from an authorised
Australian seller, we won't just match it, we'll beat it.

How It Works

If you find a cheaper price, simply:

  1. Provide a link to the competitor's advertised product
  2. Confirm the seller is an authorised Australian reseller
  3. Submit your request before placing your order

Our team will verify the details and respond promptly.

Eligibility Requirements

To qualify for our Price Beat Guarantee, the following conditions must be met:

  • The competitor must be an authorised Australian reseller
  • The seller must operate as a legitimate Australian retail business
  • The item must be identical (same brand, model number and specifications)
  • The product must be brand new and currently in stock
  • The price must be publicly advertised (not a private quote or member-only offer)
  • The advertised price must include GST
  • Shipping costs must be included in the total comparison
  • The competitor must supply Australian warranty support

Exclusions

Our Price Beat Guarantee does not apply to:

  • Dropshippers or intermediary sellers who do not physically stock the product
  • Sellers operating without a verifiable Australian retail presence
  • Businesses with no registered retail location or identifiable trading address
  • Marketplace sellers (eBay, Amazon, etc.) unless officially authorised
  • Grey imports or overseas-based sellers Clearance, liquidation or closing-down sales
  • Refurbished, used or open-box items
  • Pricing errors or misprints
  • Bundle deals, bonus offers or cashback promotions
  • Trade, bulk or special contract pricing

Important Conditions

  • Price Beat requests must be approved prior to purchase
  • Approved offers are valid for 24 hours only
  • Civic Electronic reserves the right to verify reseller authorisation status
  • We reserve the right to decline requests that do not meet the above criteria
  • This policy may be modified or withdrawn at any time without notice

Why Buy From Civic Electronic?

  • 100% Genuine Products
  • Authorised Australian Reseller
  • Local Australian Warranty
  • Real Stock, Not Dropshipped
  • Expert Technical Support
  • Fast & Secure Dispatch