Hikvision DS-2SE3C404MWG-E/14 TandemVu 4MP+4MP 4X PTZ Dual-Lens Network Camera
The Hikvision DS-2SE3C404MWG-E/14 is a professional TandemVu 4MP+4MP dual-lens network PTZ camera designed to capture wide-area surveillance footage and detailed PTZ views simultaneously.
Combining a fixed 4MP wide-angle camera with a 4MP motorised PTZ camera featuring 4X optical zoom, this innovative security camera provides continuous overview monitoring while allowing operators to investigate activity in specific areas.
The fixed camera features a 2.8mm wide-angle lens with approximately 114.9° horizontal coverage. The PTZ channel uses a 2.8–12mm motorised lens with 4X optical and 16X digital zoom.
Powered by Hikvision DarkFighter low-light technology, the camera provides reliable day-and-night surveillance. The PTZ channel features infrared illumination up to 40 metres, while the fixed camera supports 30m infrared and white-light illumination.
With human and vehicle detection, 120dB WDR, H.265+ compression, two-way audio capability, IP66 weather protection and PoE+ support, the DS-2SE3C404MWG-E/14 is an excellent solution for commercial premises, warehouses, car parks, retail properties and outdoor security installations.
Key Features
- TandemVu Dual-Lens Technology: Fixed overview and PTZ surveillance in one camera.
- Dual 4MP Imaging: 2560 × 1440 resolution on both camera channels.
- 4X Optical Zoom: Motorised PTZ lens for closer surveillance views.
- 16X Digital Zoom: Additional digital magnification.
- Wide-Angle Fixed Camera: 2.8mm lens with 114.9° horizontal field of view.
- DarkFighter Technology: Enhanced low-light imaging.
- 40m PTZ Infrared: Night-time illumination for the PTZ channel.
- 30m Fixed-Channel Hybrid Light: Infrared and white-light illumination.
- Human and Vehicle Detection: Intelligent target classification.
- 120dB WDR: Improved imaging in challenging lighting.
- H.265+ Compression: Efficient video recording and storage.
- PTZ Movement: 0°–350° pan and -5°–90° PTZ tilt.
- Smart Image Enhancement: HLC, BLC, 3D DNR and digital defog.
- Audio Support: Two-way communication capability.
- PoE+: Supports compatible IEEE 802.3at power equipment.
- 12V DC: Alternative power option.
- IP66 Protection: Weather-resistant outdoor construction.
Technical Specifications
Detailed Features & Benefits
TandemVu Dual-Lens Surveillance
Hikvision TandemVu technology combines two complementary camera views in a single surveillance device.
The fixed camera continuously monitors a wide area while the PTZ camera can be repositioned and zoomed to investigate activity.
This combination reduces the risk of losing general situational awareness while examining specific targets.
Dual 4MP High-Resolution Imaging
Both the fixed and PTZ camera channels provide 2560 × 1440 resolution.
This allows installers to configure wide-area surveillance and detailed PTZ monitoring with high-definition video from both channels.
4X Optical Zoom PTZ Camera
The motorised PTZ channel features a 2.8–12mm lens with 4X optical zoom.
Operators can adjust the viewing angle to investigate activity without physically repositioning the camera.
114.9° Wide-Angle Fixed Camera
The integrated fixed camera features a 2.8mm lens with approximately 114.9° horizontal coverage.
This provides a continuous overview of entrances, car parks, loading areas and outdoor spaces.
DarkFighter Low-Light Performance
Powered by Hikvision DarkFighter technology, the camera supports enhanced low-light imaging for day-and-night surveillance.
The two camera channels also feature supplementary illumination for monitoring in darkness.
40m PTZ Infrared Night Vision
The PTZ channel incorporates infrared illumination with a specified range of up to 40 metres.
This supports night-time monitoring of subjects within the camera's illumination coverage.
30m Hybrid Illumination
The fixed camera features infrared and white-light illumination up to 30 metres.
This allows the fixed channel to provide flexible night-time surveillance under different lighting conditions.
Human and Vehicle Detection
The camera supports intelligent human and vehicle detection to help identify relevant activity.
Supported detection functions can improve event monitoring and reduce unwanted alerts caused by general movement.
120dB Wide Dynamic Range
Integrated 120dB WDR helps improve image detail in environments containing bright and dark areas.
This is useful for entrances, car parks and locations affected by direct sunlight.
Flexible PTZ Control
The PTZ camera supports horizontal movement from 0° to 350° and vertical movement from -5° to 90°.
Operators can remotely adjust the camera position to examine specific surveillance areas.
Efficient H.265+ Compression
Hikvision H.265+ technology helps reduce recording storage and network bandwidth requirements when used with compatible equipment.
IP66 Outdoor Protection
The camera features an IP66-rated enclosure for outdoor security installations.
Professional mounting and weatherproof cable connections are recommended for reliable operation.
Ideal Applications
- Commercial Properties: Simultaneous overview and PTZ surveillance.
- Car Parks: Wide-area vehicle and pedestrian monitoring.
- Warehouses: Monitoring entrances, loading bays and storage areas.
- Retail Centres: Outdoor customer and vehicle surveillance.
- Construction Sites: Flexible monitoring of site activity.
- Factories: Surveillance of operational and external areas.
- Residential Complexes: Monitoring common areas and entrances.
- Public Facilities: Security monitoring of open spaces.
Compatibility & Installation
The Hikvision DS-2SE3C404MWG-E/14 is designed for integration with compatible Hikvision NVRs and professional network video systems.
Important: The camera provides two separate video channels. Installers should confirm that the selected NVR supports both channels and has sufficient recording capacity.
The camera supports 12V DC and IEEE 802.3at PoE+. A compatible power source must be used.
Professional installation is recommended to ensure correct mounting, camera positioning, network configuration and weatherproofing.
Package Includes
- 1 × Hikvision DS-2SE3C404MWG-E/14 TandemVu 4MP+4MP 4X PTZ Network Camera.
Please note: NVR, hard drive, network cabling, power accessories, mounting accessories and installation services are not included unless specifically stated. Confirm the supplied accessories against the exact product packaging.
Frequently Asked Questions
What is Hikvision TandemVu technology?
TandemVu combines a fixed wide-angle camera and a motorised PTZ camera in one device, allowing simultaneous overview and detailed surveillance.
Does this camera have two 4MP lenses?
Yes. It features a 4MP fixed camera and a separate 4MP PTZ camera.
Does the PTZ camera have optical zoom?
Yes. The PTZ channel supports 4X optical zoom using a 2.8–12mm motorised lens.
Can both camera views operate simultaneously?
Yes. The fixed camera provides wide-area monitoring while the PTZ camera provides adjustable surveillance views.
How far does the night vision reach?
The PTZ channel provides infrared illumination up to 40 metres. The fixed channel provides infrared and white-light illumination up to 30 metres.
Does this camera support human and vehicle detection?
Yes. The camera supports intelligent human and vehicle detection.
Does the PTZ rotate 360 degrees?
No. The specified horizontal pan range is 0° to 350°, not continuous 360° rotation.
Does this camera support PoE?
Yes. It supports IEEE 802.3at PoE+ and 12V DC power.
Can this camera work with a Hikvision NVR?
Yes, with a compatible Hikvision NVR. Confirm support for both video channels and the required recording and detection functions.
Is this camera suitable for outdoor installation?
Yes. It features IP66-rated weather protection.
Why Buy from Civic Electronic?
Civic Electronic is an Authorised Hikvision Sales Partner and Hikvision Training Centre in Australia.
We supply genuine Australian security equipment to professional security installers, electricians and system integrators.
- Genuine Australian Hikvision Stock
- Australian Manufacturer Warranty Support
- Competitive Wholesale & Trade Pricing
- Professional Product Selection Assistance
- Fast Australia-Wide Delivery
- Free Standard Shipping on Eligible Orders Over $300
- 2-Hour Click & Collect from Rouse Hill, NSW, subject to stock confirmation
- Professional Security Installer Support
For product compatibility, trade pricing or project enquiries, contact Civic Electronic on 1300 024 842.
Official Hikvision Manufacturer Documentation
View the official specifications for the DS-2SE3C404MWG-E/14:
Genuine Product Assurance, We are officially an authorized reseller of Hikvision
Hikvision, Dahua, TP-Link and Ruijie Products are covered by a 3 year manufacturer warranty, except all Access Controls, Intercoms, Alarms, and Display Monitors are 2 year warranty, Hard Drive and any spare parts 12-month warranty.
Our warranty does not include damage due to incorrect fitting of parts or accessories, setup applications or products integration.
1. Free and Express Shipping
- Free Standard Shipping applies to all orders valued at $300 or more.
- Express Shipping is available for an additional $65 per order.
Please note that Express Shipping is not available for all postcodes. Customers are advised to confirm eligibility through the Australia Post Coverage link below before selecting the express shipping option. As shipping fees are passed directly to couriers, we are unable to refund shipping costs for postcodes not covered by the express delivery network:
2. Order Processing
- Orders placed before 8:00 AM (Sydney time) on a business day may packed and dispatched the same day base on stock availability.
- Orders are processed Monday to Friday, excluding weekends and public holidays.
- Tracking information will be provided via email after 11:00 AM on the day the order is shipped.
All orders are dispatched using the most efficient postage method available to ensure timely delivery.
3. Delivery Timeframes
- Express Shipping: Next business day delivery within the Australia Post Express Post Network Or Priority Shipping by other couriers for non covered Australia Post Areas (capital cities and major metropolitan areas, including Perth CBD only).
- Regional Areas Express/Priority Shipping: Delivery may take between 2 to 5 business days, depending on location and courier service coverage.
- Standard Shipping: Please allow up to 10 business days from dispatch.
If you have not received your order within 5 business days (express) or 10 business days (standard) after receiving your shipment tracking details, please contact us with your full name and order number so we can investigate your delivery status.
In most cases, a delivery attempt has been made and the parcel is awaiting collection at your nearest depot or collection point. Please check your email spam or junk folder for any courier notification emails.
4. Delivery Requirements and Limitations
- All deliveries require a signature upon receipt.
- Parcels will not be left unattended or with a “safe drop” unless specifically authorised in writing by the customer before dispatch.
- If no authorised person is available to sign for the parcel at the time of delivery, a delivery card will be left, and your parcel will be transferred to the nearest depot or collection point for pickup.
- We do not deliver to PO Boxes. Orders must be addressed to a valid physical delivery address within Australia.
Delivery times are estimates only and may vary due to courier schedules, regional service limitations, or other unforeseen circumstances. Once an order has been dispatched from our warehouse, it becomes the responsibility of the courier or postal service.
We are not liable for delays, loss, or damage that occur during transit, as these are beyond our control.
Any claims for loss or damage during delivery must be raised directly with the relevant courier company.
If an incorrect, incomplete, or undeliverable address (including PO Boxes) is provided, the customer will be responsible for all additional shipping charges incurred to resend the order.
5. Tracking Your Order
Once your order has been dispatched, you will receive an email containing a tracking number.
Customers are responsible for monitoring their delivery progress and liaising with the courier directly for updates or redelivery arrangements.
To ensure secure delivery, a signature is required upon receipt. The courier will not leave the parcel unattended under any circumstances. If delivery cannot be completed, a collection notice will be issued.
6. Additional Information
We strive to ensure timely and accurate delivery of all orders; however, as we are not a courier company, we cannot guarantee delivery times and are unable to intervene in courier operations once a parcel has been dispatched.
By placing an order, customers acknowledge and accept the above terms regarding shipping, delivery, and courier responsibility.
Price Beat Guarantee
At Civic Electronic, we are committed to offering genuine products at the most competitive prices in Australia. If you find a lower advertised price from an authorised
Australian seller, we won't just match it, we'll beat it.
How It Works
If you find a cheaper price, simply:
- Provide a link to the competitor's advertised product
- Confirm the seller is an authorised Australian reseller
- Submit your request before placing your order
Our team will verify the details and respond promptly.
Eligibility Requirements
To qualify for our Price Beat Guarantee, the following conditions must be met:
- The competitor must be an authorised Australian reseller
- The seller must operate as a legitimate Australian retail business
- The item must be identical (same brand, model number and specifications)
- The product must be brand new and currently in stock
- The price must be publicly advertised (not a private quote or member-only offer)
- The advertised price must include GST
- Shipping costs must be included in the total comparison
- The competitor must supply Australian warranty support
Exclusions
Our Price Beat Guarantee does not apply to:
- Dropshippers or intermediary sellers who do not physically stock the product
- Sellers operating without a verifiable Australian retail presence
- Businesses with no registered retail location or identifiable trading address
- Marketplace sellers (eBay, Amazon, etc.) unless officially authorised
- Grey imports or overseas-based sellers Clearance, liquidation or closing-down sales
- Refurbished, used or open-box items
- Pricing errors or misprints
- Bundle deals, bonus offers or cashback promotions
- Trade, bulk or special contract pricing
Important Conditions
- Price Beat requests must be approved prior to purchase
- Approved offers are valid for 24 hours only
- Civic Electronic reserves the right to verify reseller authorisation status
- We reserve the right to decline requests that do not meet the above criteria
- This policy may be modified or withdrawn at any time without notice
Why Buy From Civic Electronic?
- 100% Genuine Products
- Authorised Australian Reseller
- Local Australian Warranty
- Real Stock, Not Dropshipped
- Expert Technical Support
- Fast & Secure Dispatch
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