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Hikvision DS-KD7003EY-IME2 2-Wire HD Modular Video Intercom Door Station

Original price $275.00 - Original price $275.00
Original price
$275.00
$275.00 - $275.00
Current price $275.00
Availability:
in stock, ready to be shipped

Hikvision DS-KD7003EY-IME2 2-Wire HD Modular Video Intercom Door Station

The Hikvision DS-KD7003EY-IME2 is a professional 2-wire HD modular video intercom door station designed for residential homes, apartment buildings, offices and commercial entrance systems.

Featuring a 2MP HD camera, stainless-steel construction, configurable physical call buttons and two-lock control, this Hikvision door station provides a flexible solution for modern entrance communication and access control.

Part of Hikvision's advanced 2-wire HD video intercom range, the DS-KD7003EY-IME2 is designed for installations requiring high-definition visitor video and reliable communication through compatible two-wire infrastructure.

The two-wire HD architecture can simplify selected intercom upgrades by allowing suitable existing cabling to be reused, subject to Hikvision wiring requirements and cable condition.

The integrated 2MP HD camera provides clear visitor video with a wide 133° horizontal and 82° vertical field of view.

This wide-angle camera helps capture visitors approaching the entrance while providing useful coverage around the doorway.

Built-in infrared supplementary illumination supports visitor monitoring in low-light conditions.

The camera also supports wide dynamic range (WDR), helping improve image visibility where bright and dark areas appear within the same scene.

The DS-KD7003EY-IME2 supports H.264 video compression for compatible Hikvision 2-wire HD video intercom systems.

A key advantage of this model is its flexible physical call-button configuration.

The door station supports 0, 1 or 2 call-button configurations, allowing installers to adjust the calling arrangement according to the entrance application.

This flexibility makes the DS-KD7003EY-IME2 suitable for single-residence entrances, dual-residence configurations and compatible modular systems using additional visitor interface components.

The integrated omnidirectional microphone and loudspeaker provide convenient two-way audio communication between visitors and compatible Hikvision indoor stations.

Noise suppression and echo cancellation help improve conversation clarity.

The door station includes four LED status indicators for door opening, calling, intercom communication and in-use status.

These indicators provide useful visual feedback during visitor communication and entrance operation.

The DS-KD7003EY-IME2 supports compatible Hikvision modular expansion accessories, allowing additional entrance functions to be incorporated according to project requirements.

Compatible expansion options may include supported card reader, keypad, nameplate and call-button modules.

Important: Hikvision's original documentation excludes support for the DS-KD-DIS display module. Confirm the compatibility of individual expansion modules before ordering.

The station includes two independent lock-control functions for compatible electric locks and entrance control equipment.

One output uses a relay rated up to 30V DC / 2A.

The second lock-control output uses a dedicated DC pulse arrangement with manufacturer-specified electrical requirements.

This dual-lock design provides flexibility for compatible entrance control applications.

The main unit includes two configurable alarm inputs supporting exit button and door contact functions.

Two RS-485 interfaces are specified, including an interface for communication with compatible Hikvision modular submodules.

An integrated tamper interface provides additional security monitoring.

The DS-KD7003EY-IME2 supports mobile web configuration through AP mode, allowing installers to access supported configuration settings using a suitable mobile device.

Rotary switch configuration provides additional installation flexibility.

The manufacturer also supports plug-and-play configuration within compatible Hikvision 2-wire HD systems.

The door station communicates through a dedicated two-wire HD interface rather than a conventional Ethernet RJ45 port.

Power can be supplied through a compatible Hikvision DS-KAD7060EY distributor or an appropriate 12V DC power arrangement, according to the manufacturer's installation requirements.

The station operates using an embedded Linux operating system with 256MB RAM and 4GB ROM.

The manufacturer specifies support for up to 400 linked indoor stations and 16 compatible sub-door stations, subject to the complete system design.

The stainless-steel construction provides a professional appearance suitable for modern residential and commercial building entrances.

With an IP65 weather protection rating and IK08 impact resistance rating, the DS-KD7003EY-IME2 is designed for demanding outdoor entrance environments.

The operating temperature range of -40°C to +60°C supports installation across a wide range of environmental conditions.

The compact modular housing measures 99.5 × 98.5 × 35mm.

Surface and flush mounting options are available using compatible Hikvision mounting accessories.

The DS-KD7003EY-IME2 is an excellent choice for professional security installers requiring a durable, expandable and reliable Hikvision 2-wire HD modular video intercom door station.

Available from Civic Electronic, an Authorised Hikvision Sales Partner and Hikvision Training Centre in Sydney, Australia.

Important: This listing is for the DS-KD7003EY-IME2 main unit only. Compatible indoor monitors, distributors, mounting brackets, additional modules, electric locks and installation accessories are not included unless specifically stated.

Hikvision DS-KD7003EY-IME2 2-Year Australian Video Intercom Warranty Civic Electronic

2-Year Australian Intercom Warranty, subject to applicable terms.

Key Features

  • Hikvision 2-Wire HD Series: Professional modular video intercom door station.
  • Stainless-Steel Construction: Premium and durable entrance design.
  • 2MP HD Camera: High-definition visitor monitoring.
  • 133° Horizontal Field of View: Wide-angle entrance coverage.
  • 82° Vertical Field of View: Additional visitor visibility.
  • Infrared Supplementary Illumination: Low-light video support.
  • Wide Dynamic Range: Improved image visibility.
  • H.264 Video Compression: Compatible video encoding.
  • Flexible Call Buttons: Configurable 0, 1 or 2 button operation.
  • Two-Way Audio: Built-in microphone and loudspeaker.
  • Noise Suppression: Improved audio clarity.
  • Echo Cancellation: Reduced conversation echo.
  • Adjustable Volume: Flexible audio settings.
  • Four LED Indicators: Door opening, calling, intercom and in-use status.
  • Modular Expansion: Compatible Hikvision submodules.
  • Optional Card Reader: Compatible expansion module required.
  • Optional Keypad: Compatible expansion module required.
  • 400 Linked Indoor Stations: Manufacturer-specified maximum capacity.
  • 16 Sub-Door Stations: Compatible multi-entrance systems.
  • Two-Lock Control: Professional entrance access control.
  • Relay Output: Maximum 30V DC / 2A.
  • DC Pulse Lock Output: Additional compatible lock-control function.
  • Two Alarm Inputs: Compatible entrance monitoring.
  • Exit Button Input: Supported.
  • Door Contact Input: Supported.
  • Two RS-485 Interfaces: Modular communication and reserved interface.
  • Tamper Interface: Additional security monitoring.
  • Mobile Web Configuration: AP mode supported.
  • Rotary Switch Configuration: Convenient system setup.
  • Plug-and-Play Design: Compatible 2-wire HD systems.
  • Dedicated Two-Wire Interface: Suitable for Hikvision 2-wire HD infrastructure.
  • 12V DC Power Option: Alternative compatible power arrangement.
  • Embedded Linux: Dedicated operating system.
  • IP65 Protection: Dust and water resistance.
  • IK08 Impact Resistance: Additional physical protection.
  • Outdoor Installation: Suitable for building entrances.
  • Surface Mounting: Compatible accessories available.
  • Flush Mounting: Compatible accessories available.
  • Compact Modular Housing: 99.5 × 98.5 × 35mm.
  • 2-Year Australian Warranty: Subject to applicable terms.

Technical Specifications

Model DS-KD7003EY-IME2
Manufacturer Hikvision
Product Type 2-Wire HD Modular Video Intercom Door Station
Product Series Hikvision 2-Wire HD
Housing Material Stainless Steel
Operating System Embedded Linux
Processor Embedded Processor
RAM 256MB
ROM 4GB
Built-In Display No
Camera 2MP HD Camera
Camera Resolution 2MP
Horizontal Field of View 133°
Vertical Field of View 82°
Wide Dynamic Range Supported
Supplementary Illumination Infrared
Video Compression H.264
Microphone Built-In Omnidirectional
Speaker Built-In Loudspeaker
Audio Compression G.711U / G.711A
Audio Bitrate 64Kbps
Audio Processing Noise Suppression / Echo Cancellation
Volume Adjustment Supported
Call Button Configuration 0 / 1 / 2 Physical Buttons
LED Status Indicators 4
Indicator Functions Opening Door / Calling / Intercom / In Use
User Capacity 2,000
Linked Indoor Stations Up to 400
Sub-Door Stations Up to 16
Built-In Card Reader No; Optional Module Required
Built-In Keypad No; Optional Module Required
Facial Recognition Not Provided
Wired Network 10/100Mbps Through Two-Wire Interface
Two-Wire Interface 1
Ethernet RJ45 Not Provided
Wi-Fi AP Mode for Configuration Only
Bluetooth Not Provided
Alarm Inputs 2
Exit Button Input 1
Door Contact Input 1
Lock-Control Functions 2
Relay Lock Output Maximum 30V DC / 2A
DC Pulse Lock Output 20V / 4A Pulse, 300mA Holding Current, 30Ω Maximum
RS-485 2 Interfaces
Tamper Interface 1
DIP / Rotary Configuration 6 Decimal DIP Switch
Mobile Web Configuration Supported Through AP Mode
Power Supply 48V via Compatible DS-KAD7060EY Distributor or 12V DC
Power Consumption ≤6W
Weather Protection IP65
Impact Protection IK08
Installation Surface / Flush Mounting
Operating Temperature -40°C to +60°C
Operating Humidity 10% to 90%
Dimensions 99.5 × 98.5 × 35mm
Net Weight Approximately 290g
Packaged Weight Approximately 426g
Australian Warranty 2 Years, Subject to Applicable Terms

Detailed Features & Benefits

Professional Hikvision 2-Wire HD Architecture

The DS-KD7003EY-IME2 provides high-definition visitor video and two-way communication through compatible Hikvision 2-wire HD intercom infrastructure.

Premium Stainless-Steel Construction

The stainless-steel front panel provides a durable and professional finish suitable for residential and commercial entrances.

2MP High-Definition Camera

The integrated 2MP camera delivers detailed visitor video for compatible Hikvision indoor stations.

133° Wide Horizontal Viewing Angle

The wide-angle camera helps capture visitors standing near the entrance or approaching from different directions.

82° Vertical Field of View

The camera provides additional vertical coverage for entrance monitoring.

Infrared Supplementary Illumination

Built-in infrared lighting supports visitor video monitoring in low-light environments.

Wide Dynamic Range Processing

WDR helps improve image visibility in challenging entrance lighting conditions.

Flexible 0–2 Call-Button Configuration

The door station supports configurable physical call-button arrangements for compatible single-user and dual-user applications.

Integrated Two-Way Audio

The built-in microphone and loudspeaker allow visitors and residents to communicate through the intercom system.

Noise Suppression and Echo Cancellation

Audio processing helps reduce background noise and unwanted echo during conversations.

Four LED Status Indicators

Dedicated indicators provide visual feedback for door opening, calling, intercom communication and in-use status.

Compatible Modular Expansion

The station supports compatible Hikvision expansion modules for additional entrance functionality.

Optional Card Reader Integration

Compatible card reader modules can provide credential-based access control in supported configurations.

Optional Keypad Integration

Compatible keypad modules can support additional access control functions.

Support for 400 Linked Indoor Stations

The manufacturer specifies support for up to 400 compatible linked indoor stations, subject to the complete system configuration.

Support for 16 Sub-Door Stations

Compatible multi-entrance configurations can incorporate up to 16 supported sub-door stations.

Two Independent Lock-Control Functions

The main unit provides one relay lock-control output and one dedicated DC pulse lock-control output.

Relay Lock-Control Output

The relay supports compatible switching applications up to the manufacturer's specified maximum rating of 30V DC / 2A.

DC Pulse Lock-Control Output

The additional pulse output supports compatible locks that meet Hikvision's specified electrical requirements.

Exit Button Integration

A dedicated exit button function supports compatible request-to-exit applications.

Door Contact Monitoring

A door contact input supports compatible entrance status monitoring.

RS-485 Modular Communication

Two RS-485 interfaces are specified, including communication with compatible Hikvision modular accessories.

Tamper Monitoring

The integrated tamper interface provides an additional security monitoring function.

Mobile Web Configuration

AP mode allows supported configuration functions to be accessed using a compatible mobile device.

Rotary Switch Configuration

Installer-accessible rotary configuration supports straightforward system setup.

Compatible 2-Wire HD Distributor Power

The station can receive power through a compatible Hikvision DS-KAD7060EY distributor.

Alternative 12V DC Power

A suitable 12V DC power arrangement can be used according to Hikvision's installation instructions.

IP65 Outdoor Protection

The IP65 rating provides resistance to dust and water exposure when correctly installed.

IK08 Impact Resistance

The IK08 rating provides additional protection against mechanical impact.

Flexible Mounting Options

Compatible Hikvision mounting accessories support surface and flush mounting arrangements.

Compact Modular Dimensions

The 99.5 × 98.5 × 35mm dimensions support integration into compatible modular entrance assemblies.

Ideal Applications

  • Residential Houses: Professional 2-wire HD visitor communication.
  • Townhouses: Flexible entrance intercom systems.
  • Duplex Properties: Configurable dual-button calling.
  • Apartment Buildings: Compatible modular entrance installations.
  • Residential Developments: High-definition visitor monitoring.
  • Existing Intercom Upgrades: Potential reuse of suitable two-wire cabling.
  • Commercial Offices: Visitor communication and door control.
  • Business Entrances: Professional entrance security.
  • Gated Properties: Compatible access control integration.
  • Managed Buildings: Multi-entrance communication systems.
  • Security System Upgrades: Compatible Hikvision 2-wire HD infrastructure.
  • Professional Installer Projects: Modular video intercom solutions.

Compatibility & Installation

System Type: Hikvision 2-Wire HD video intercom.

Indoor Stations: Compatible Hikvision 2-wire HD indoor stations.

Distributor: Compatible Hikvision DS-KAD7060EY series system equipment.

Power: 48V through a compatible distributor or suitable 12V DC power arrangement.

Two-Wire Connection: One dedicated two-wire interface.

Ethernet RJ45: Not provided on the main unit.

Standard PoE: The main unit is not designed for direct IEEE 802.3af/at PoE connection.

Wi-Fi: AP mode is provided for configuration only.

Physical Call Buttons: Configurable 0, 1 or 2 button arrangement.

Additional Modules: Compatible Hikvision modular accessories may be used.

Display Module Compatibility: The original manufacturer datasheet excludes DS-KD-DIS support. Confirm current compatibility before ordering.

Lock Control: Two functions comprising one relay and one DC pulse output.

Relay Rating: Maximum 30V DC / 2A.

DC Pulse Output: Must only be used with locks meeting Hikvision's specified electrical requirements.

Exit Button: One supported input function.

Door Contact: One supported input function.

Alarm Inputs: Two.

RS-485: Two interfaces.

Tamper Monitoring: One interface.

Mounting: Surface or flush mounting using compatible accessories.

Weather Protection: IP65 when correctly installed.

Impact Protection: IK08.

Existing Wiring: Cable reuse depends on conductor specifications, cable condition, wiring topology and manufacturer distance limitations.

Important Compatibility Note: Hikvision 2-wire HD, 2-wire IP and standard Ethernet IP video intercom systems are different product architectures. Compatibility must be confirmed before installation.

Professional Installation: Installation and commissioning by an experienced Hikvision security installer are recommended.

Package Contents

  • 1 × Hikvision DS-KD7003EY-IME2 2-Wire HD Modular Video Door Station Main Unit.
  • Manufacturer-supplied standard accessories and documentation applicable to the selected Australian package.

Important: Compatible indoor monitors, distributors, mounting brackets, expansion modules, electric locks, separate power supplies, cabling and installation services are not included unless specifically stated.

Frequently Asked Questions

What is the Hikvision DS-KD7003EY-IME2?

It is a Hikvision 2-wire HD modular video intercom door station featuring a 2MP camera, configurable physical call buttons, two-way audio and two-lock control.

Is this a complete intercom kit?

No. This listing is for the outdoor modular door station main unit only.

Is the DS-KD7003EY-IME2 stainless steel?

Yes. Hikvision identifies the standard DS-KD7003EY-IME2 as the stainless-steel version.

Is there an aluminium version?

Yes. Hikvision separately identifies the DS-KD7003EY-IME2/Aluminum variant.

Does it use two-wire technology?

Yes. It is designed for compatible Hikvision 2-wire HD video intercom systems.

Is it the same as Hikvision 2-wire IP?

No. Hikvision 2-wire HD and 2-wire IP are different system architectures.

Can existing intercom wiring be reused?

Potentially, provided the existing cable meets Hikvision's installation requirements.

What camera resolution does it support?

The integrated camera supports 2MP HD video.

What is the horizontal viewing angle?

133°.

What is the vertical viewing angle?

82°.

Does it support infrared illumination?

Yes. Built-in infrared supplementary lighting is provided.

Does it support wide dynamic range?

Yes. WDR is supported.

Does it support H.264?

Yes. H.264 video compression is specified.

Does it support H.265?

H.265 is not listed in the manufacturer's specifications for this model.

How many physical call buttons does it support?

The button configuration can be adjusted for 0, 1 or 2 physical call buttons.

Can it be used for a duplex property?

Yes. The configurable button arrangement can support suitable dual-residence applications.

Does it have a built-in display?

No. A built-in display is not provided.

Does it support two-way audio?

Yes. It includes a microphone and loudspeaker.

Does it support noise suppression?

Yes. Noise suppression and echo cancellation are supported.

What are the four LED indicators?

They indicate door opening, calling, intercom communication and in-use status.

Can additional modules be installed?

Yes. Compatible Hikvision modular accessories can be added in supported configurations.

Does it include a card reader?

No. A compatible optional card reader module is required.

Can a keypad be added?

Yes. Compatible keypad modules may be used.

Does it support the DS-KD-DIS display module?

The original Hikvision datasheet specifically excludes DS-KD-DIS compatibility. Confirm the current supported module list before ordering.

Does it support facial recognition?

No. Facial recognition is not provided by this main unit.

How many indoor stations can be linked?

Up to 400 compatible indoor stations, subject to system configuration.

How many sub-door stations are supported?

Up to 16 compatible sub-door stations.

Can it control two electric locks?

Yes. It provides two lock-control functions, subject to the electrical compatibility of the selected locks.

Are both lock outputs standard relays?

No. One is a relay output and the other is a dedicated DC pulse output.

What is the relay rating?

Maximum 30V DC / 2A.

Does it support exit buttons?

Yes. One exit button input function is supported.

Does it support door contacts?

Yes. One door contact input function is supported.

Does it have alarm inputs?

Yes. Two alarm inputs are specified.

Does it support RS-485?

Yes. Two RS-485 interfaces are specified.

Does it have tamper monitoring?

Yes. A tamper interface is provided.

Does it support mobile configuration?

Yes. AP mode supports mobile web configuration.

Does it have built-in Wi-Fi for normal network operation?

No. Wi-Fi is specified for AP configuration mode only.

Does it have an Ethernet RJ45 port?

No. The main unit uses a dedicated two-wire interface.

Does it support standard PoE?

No. It uses the power architecture specified for Hikvision 2-wire HD systems.

Which distributor is required?

A compatible Hikvision DS-KAD7060EY distributor can provide the required system connection and power.

Can it use 12V DC power?

Yes. A suitable 12V DC power arrangement is supported according to manufacturer requirements.

What is the maximum power consumption?

The manufacturer specifies 6W or less.

Is it suitable for outdoor installation?

Yes. It is designed for outdoor entrance applications.

What is the weather protection rating?

IP65.

What is the impact protection rating?

IK08.

Can it be surface mounted?

Yes. Compatible surface mounting accessories are available.

Can it be flush mounted?

Yes. Compatible flush mounting accessories are available.

What are the dimensions?

99.5 × 98.5 × 35mm.

What is the operating temperature range?

-40°C to +60°C.

Does it include an indoor monitor?

No. Compatible indoor monitors are supplied separately.

Does it include a distributor?

No. A compatible distributor must be supplied separately unless specifically stated.

Is it suitable for apartment buildings?

Yes. It can be incorporated into compatible professionally designed apartment video intercom systems.

What warranty applies in Australia?

Civic Electronic supplies eligible Hikvision intercom products with a two-year Australian warranty, subject to applicable terms.

Where can I buy genuine Hikvision 2-wire HD intercom equipment in Australia?

Civic Electronic supplies genuine Australian Hikvision video intercom equipment with professional installer and trade support.

Why Buy from Civic Electronic?

Civic Electronic is an Australian professional security equipment wholesaler and an Authorised Hikvision Sales Partner and Hikvision Training Centre.

We specialise in genuine Australian Hikvision video intercom systems, CCTV equipment, access control products and professional security solutions.

  • Authorised Hikvision Sales Partner.
  • Hikvision Training Centre in Sydney, Australia.
  • Genuine Australian Hikvision stock.
  • Official Australian warranty support.
  • Competitive wholesale and trade pricing.
  • Professional video intercom product advice.
  • Installer and system integrator support.
  • Fast Australia-wide delivery.
  • Free standard shipping on eligible orders of $300 or more.
  • 2-hour Click & Collect from Rouse Hill, subject to stock confirmation.

For Hikvision 2-wire HD intercom compatibility, system design or trade pricing assistance, contact Civic Electronic on 1300 024 842.

Official Hikvision Manufacturer Documentation

Review the official Hikvision DS-KD7003EY-IME2 documentation for detailed camera specifications, two-wire HD compatibility, lock-control interfaces, supported modules and installation requirements.

Download Official Hikvision DS-KD7003EY-IME2 Datasheet (PDF)

View Official Hikvision DS-KD7003EY-IME2 Product Page

Important: The DS-KD7003EY-IME2 is a Hikvision 2-wire HD modular door station, not a standard Ethernet IP or 2-wire IP model. It features stainless-steel construction, a configurable 0–2 call-button arrangement and two distinct lock-control outputs. Confirm compatibility with indoor monitors, distributors, modular accessories, mounting brackets and electric locks before ordering.

Genuine Product Assurance, We are officially an authorized reseller of Hikvision

Hikvision, Dahua, TP-Link and Ruijie Products are covered by a 3 year manufacturer warranty, except all Access Controls, Intercoms, Alarms, and Display Monitors are 2 year warranty, Hard Drive and any spare parts 12-month warranty.

Our warranty does not include damage due to incorrect fitting of parts or accessories, setup applications or products integration.

1. Free and Express Shipping

  • Free Standard Shipping applies to all orders valued at $300 or more.
  • Express Shipping is available for an additional $65 per order.

Please note that Express Shipping is not available for all postcodes. Customers are advised to confirm eligibility through the Australia Post Coverage link below before selecting the express shipping option. As shipping fees are passed directly to couriers, we are unable to refund shipping costs for postcodes not covered by the express delivery network:

Australia Post Coverage

2. Order Processing

  • Orders placed before 8:00 AM (Sydney time) on a business day may packed and dispatched the same day base on stock availability.
  • Orders are processed Monday to Friday, excluding weekends and public holidays.
  • Tracking information will be provided via email after 11:00 AM on the day the order is shipped.

All orders are dispatched using the most efficient postage method available to ensure timely delivery.

3. Delivery Timeframes

  • Express Shipping: Next business day delivery within the Australia Post Express Post Network Or Priority Shipping by other couriers for non covered Australia Post Areas (capital cities and major metropolitan areas, including Perth CBD only).
  • Regional Areas Express/Priority Shipping: Delivery may take between 2 to 5 business days, depending on location and courier service coverage.
  • Standard Shipping: Please allow up to 10 business days from dispatch.

If you have not received your order within 5 business days (express) or 10 business days (standard) after receiving your shipment tracking details, please contact us with your full name and order number so we can investigate your delivery status.
In most cases, a delivery attempt has been made and the parcel is awaiting collection at your nearest depot or collection point. Please check your email spam or junk folder for any courier notification emails.

4. Delivery Requirements and Limitations

  • All deliveries require a signature upon receipt.
  • Parcels will not be left unattended or with a “safe drop” unless specifically authorised in writing by the customer before dispatch.
  • If no authorised person is available to sign for the parcel at the time of delivery, a delivery card will be left, and your parcel will be transferred to the nearest depot or collection point for pickup.
  • We do not deliver to PO Boxes. Orders must be addressed to a valid physical delivery address within Australia.

Delivery times are estimates only and may vary due to courier schedules, regional service limitations, or other unforeseen circumstances. Once an order has been dispatched from our warehouse, it becomes the responsibility of the courier or postal service.

We are not liable for delays, loss, or damage that occur during transit, as these are beyond our control.
Any claims for loss or damage during delivery must be raised directly with the relevant courier company.

If an incorrect, incomplete, or undeliverable address (including PO Boxes) is provided, the customer will be responsible for all additional shipping charges incurred to resend the order.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email containing a tracking number.
Customers are responsible for monitoring their delivery progress and liaising with the courier directly for updates or redelivery arrangements.

To ensure secure delivery, a signature is required upon receipt. The courier will not leave the parcel unattended under any circumstances. If delivery cannot be completed, a collection notice will be issued.

6. Additional Information

We strive to ensure timely and accurate delivery of all orders; however, as we are not a courier company, we cannot guarantee delivery times and are unable to intervene in courier operations once a parcel has been dispatched.
By placing an order, customers acknowledge and accept the above terms regarding shipping, delivery, and courier responsibility.

Price Beat Guarantee

At Civic Electronic, we are committed to offering genuine products at the most competitive prices in Australia. If you find a lower advertised price from an authorised
Australian seller, we won't just match it, we'll beat it.

How It Works

If you find a cheaper price, simply:

  1. Provide a link to the competitor's advertised product
  2. Confirm the seller is an authorised Australian reseller
  3. Submit your request before placing your order

Our team will verify the details and respond promptly.

Eligibility Requirements

To qualify for our Price Beat Guarantee, the following conditions must be met:

  • The competitor must be an authorised Australian reseller
  • The seller must operate as a legitimate Australian retail business
  • The item must be identical (same brand, model number and specifications)
  • The product must be brand new and currently in stock
  • The price must be publicly advertised (not a private quote or member-only offer)
  • The advertised price must include GST
  • Shipping costs must be included in the total comparison
  • The competitor must supply Australian warranty support

Exclusions

Our Price Beat Guarantee does not apply to:

  • Dropshippers or intermediary sellers who do not physically stock the product
  • Sellers operating without a verifiable Australian retail presence
  • Businesses with no registered retail location or identifiable trading address
  • Marketplace sellers (eBay, Amazon, etc.) unless officially authorised
  • Grey imports or overseas-based sellers Clearance, liquidation or closing-down sales
  • Refurbished, used or open-box items
  • Pricing errors or misprints
  • Bundle deals, bonus offers or cashback promotions
  • Trade, bulk or special contract pricing

Important Conditions

  • Price Beat requests must be approved prior to purchase
  • Approved offers are valid for 24 hours only
  • Civic Electronic reserves the right to verify reseller authorisation status
  • We reserve the right to decline requests that do not meet the above criteria
  • This policy may be modified or withdrawn at any time without notice

Why Buy From Civic Electronic?

  • 100% Genuine Products
  • Authorised Australian Reseller
  • Local Australian Warranty
  • Real Stock, Not Dropshipped
  • Expert Technical Support
  • Fast & Secure Dispatch