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HiLook IPC-T289H-MU/SL 8MP 4K Smart Hybrid Light Turret Camera with Strobe & Two-Way Audio

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Original price $234.00
Original price $234.00 - Original price $234.00
Original price $234.00
Current price $208.00
$208.00 - $210.00
Current price $208.00
Availability:
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Availability:
in stock, ready to be shipped
Availability:
in stock, ready to be shipped
Color: White

Hikvision HiLook IPC-T289H-MU/SL 8MP 4K All-in-One Smart Hybrid Light Turret Network Camera

The HiLook IPC-T289H-MU/SL is a professional 8MP 4K All-in-One fixed turret IP security camera combining Ultra HD video surveillance, Smart Hybrid Light night vision, intelligent human and vehicle detection, active red-and-blue flashing strobe lights and two-way audio communication.

Manufactured by HiLook, a Hikvision security camera brand, this advanced All-in-One CCTV camera is designed for residential, commercial and industrial security installations requiring high-resolution surveillance and proactive intruder deterrence.

Unlike conventional security cameras that primarily record events, the IPC-T289H-MU/SL combines video monitoring, intelligent detection, visual warnings and audible deterrence in a single compact turret camera.

Equipped with a 1/2.8-inch progressive scan CMOS image sensor, the camera captures detailed 3840 × 2160 8MP 4K Ultra HD video at up to 20 frames per second.

The high-resolution image provides excellent detail for monitoring entrances, driveways, building perimeters, warehouses, loading areas and other locations requiring reliable security surveillance.

The camera features Smart Hybrid Light technology, combining infrared and white supplemental illumination with three selectable lighting modes.

Its integrated illumination system supports night-time monitoring up to 30 metres, allowing installers to configure infrared surveillance, white-light colour imaging or intelligent hybrid lighting according to site requirements.

The IPC-T289H-MU/SL features active red-and-blue flashing strobe lights designed to provide a highly visible warning when supported security events are triggered.

An integrated 2W speaker supports audible alarm warnings, adding another deterrence measure for unwanted activity.

The camera also features built-in arrayed dual microphones, providing high-quality audio capture with environmental noise filtering.

Combined with its built-in speaker, the camera supports two-way audio communication, allowing users to listen and speak through compatible software and network configurations.

Advanced deep-learning human and vehicle classification helps distinguish relevant security activity from general movement, reducing unwanted notifications caused by environmental motion.

The IPC-T289H-MU/SL supports intelligent line-crossing detection and intrusion detection, including human and vehicle target classification for supported alarm events.

With 120 dB True Wide Dynamic Range, the camera helps maintain image visibility in challenging lighting conditions, such as entrances exposed to bright sunlight and shaded areas.

The camera supports H.265+ video compression, helping optimise bandwidth usage and recording storage requirements when used with compatible network video recorders.

A built-in microSD memory card slot supports compatible cards up to 512GB, providing an additional local recording option.

Its IP67-rated metal housing provides protection against dust and water ingress when correctly installed, making it suitable for professional outdoor CCTV installations.

The camera supports IEEE 802.3at PoE+ power, allowing compatible network equipment to deliver power and data through a single Ethernet cable.

Designed for use with compatible HiLook and Hikvision network video recorders, the IPC-T289H-MU/SL is an excellent choice for security installers, electricians and system integrators requiring a professional All-in-One active deterrence CCTV solution.

Important: This is a conventional fixed turret camera, not a dual-lens panoramic camera or motorised PTZ camera. It requires an IEEE 802.3at PoE+ power source or compatible 12V DC supply.

HiLook IPC-T289H-MU/SL 8MP 4K All-in-One Active Deterrence Camera 3-Year Australian Warranty - Civic Electronic

Three-year Australian camera warranty applies subject to applicable warranty terms.

Key Features

  • 8MP 4K Ultra HD Imaging: Captures detailed 3840 × 2160 surveillance video.
  • 20fps at 4K: Supports high-resolution recording at up to 20 frames per second.
  • All-in-One Active Deterrence: Combines CCTV surveillance, intelligent detection, flashing lights and audible warnings.
  • Red-and-Blue Strobe Lights: Active flashing lights for supported alarm events.
  • Built-In Audible Alarm: Integrated speaker supports audible intruder warnings.
  • Two-Way Audio: Built-in microphones and speaker support compatible communication.
  • Arrayed Dual Microphones: High-quality audio capture with environmental noise filtering.
  • 2W Built-In Speaker: Supports audible warnings and two-way communication.
  • Smart Hybrid Light: Combines infrared and white supplemental illumination.
  • Three Lighting Modes: Infrared, white light and smart hybrid lighting.
  • 30m Night Illumination: Supplemental infrared and white-light coverage up to 30 metres.
  • Infrared Night Vision: Supports black-and-white surveillance in darkness.
  • Colour Night Surveillance: White illumination supports colour imaging after dark.
  • 1/2.8-Inch CMOS Sensor: Progressive scan high-resolution imaging.
  • F1.6 Aperture: Supports low-light image capture.
  • 0.005 Lux Sensitivity: Colour imaging under suitable low-light conditions.
  • 2.8mm or 4mm Fixed Lens: Lens options for different surveillance requirements.
  • 108° Horizontal Viewing Angle: Wide coverage with the 2.8mm version.
  • 120 dB True WDR: Improved visibility in challenging lighting conditions.
  • Human Classification: Deep-learning identification of human targets.
  • Vehicle Classification: Deep-learning identification of vehicle targets.
  • Motion Detection: Supports human and vehicle target filtering.
  • Line-Crossing Detection: Intelligent monitoring of configured boundaries.
  • Intrusion Detection: Intelligent monitoring of configured surveillance areas.
  • Video Tampering Detection: Supports camera interference alerts.
  • Active Alarm Linkage: Supports strobe flashing, audible warnings and recording triggers.
  • H.265+ Compression: Helps reduce network bandwidth and storage requirements.
  • H.265 / H.264+ / H.264: Additional supported compression formats.
  • 512GB MicroSD Support: Built-in memory card slot for compatible local storage.
  • 3D Digital Noise Reduction: Helps improve image clarity.
  • Backlight Compensation: Supports improved visibility in backlit environments.
  • Highlight Compensation: Helps manage bright areas in the image.
  • Privacy Masking: Supports eight programmable polygon masks.
  • ONVIF Compatibility: Supports Profiles S and G.
  • Hik-Connect Compatibility: Supported through compatible configuration.
  • PoE+ Connectivity: IEEE 802.3at, Class 4.
  • 12V DC Power Option: Alternative compatible power supply.
  • IP67 Weather Protection: Suitable for correctly installed outdoor applications.
  • Metal Housing: Durable professional camera construction.
  • 3-Year Australian Warranty: Subject to applicable warranty terms.

Technical Specifications

Model IPC-T289H-MU/SL
Brand HiLook by Hikvision
Camera Type All-in-One Fixed Turret Network Camera
Maximum Resolution 3840 × 2160 (8MP 4K)
Image Sensor 1/2.8-Inch Progressive Scan CMOS
Minimum Colour Illumination 0.005 Lux @ F1.6, AGC ON
Minimum Illumination with Light 0 Lux
Lens Type Fixed Focal Length
Lens Options 2.8mm / 4mm
Lens Aperture F1.6
2.8mm Horizontal FOV 108°
2.8mm Vertical FOV 59°
2.8mm Diagonal FOV 127°
4mm Horizontal FOV 88°
4mm Vertical FOV 44°
4mm Diagonal FOV 105°
Supplemental Light Type Infrared and White Light
Supplemental Light Range Up to 30 Metres
Infrared Wavelength 850nm
Smart Hybrid Light Supported
Active Deterrence Red-and-Blue Flashing Lights and Audible Warning
Wide Dynamic Range 120 dB True WDR
Main Stream Frame Rate 20fps at 3840 × 2160 (50Hz / 60Hz)
25fps Recording Supported at 3200 × 1800 and Lower Resolutions in 50Hz Mode
Main Stream Compression H.265 / H.264 / H.264+ / H.265+
Sub-Stream Compression H.265 / H.264 / MJPEG
Video Bitrate 32 Kbps to 16 Mbps
Built-In Microphones Arrayed Dual Microphones
Built-In Speaker 1 Speaker, Maximum Power 2W
Maximum Speaker Sound Pressure 110 dB at 10cm
Two-Way Audio Supported
Audio Noise Filtering Supported
Human Classification Supported
Vehicle Classification Supported
Line-Crossing Detection Supported with Human / Vehicle Target Filtering
Intrusion Detection Supported with Human / Vehicle Target Filtering
Motion Detection Supported with Human / Vehicle Target Filtering
Video Tampering Alarm Supported
Image Enhancement BLC / HLC / 3D DNR
Privacy Masking 8 Programmable Polygon Masks
Memory Card Slot MicroSD / MicroSDHC / MicroSDXC
Maximum Memory Card Capacity 512GB
Ethernet Interface 1 × RJ45 10/100 Mbps
ONVIF Profiles S and G
Network Protocols TCP/IP, HTTP, HTTPS, RTSP, RTP, DHCP and Supported Network Protocols
Power Supply 12V DC ±25% / PoE+
PoE Standard IEEE 802.3at, Class 4
Maximum DC Power Consumption 15W
Maximum PoE Power Consumption 18W
Weather Protection IP67
Housing Material Metal
Dimensions Ø127.3 × 96.3mm
Approximate Weight 590g
Operating Temperature -30°C to +60°C
Camera Warranty 3 Years, Subject to Applicable Terms

Detailed Features & Benefits

8MP 4K Ultra HD Surveillance

The HiLook IPC-T289H-MU/SL captures detailed 3840 × 2160 video at up to 20fps, providing high-resolution surveillance for residential and commercial security applications.

All-in-One Active Deterrence Technology

The camera combines intelligent video surveillance, red-and-blue flashing lights, audible warnings and two-way audio in a single professional security camera.

Red-and-Blue Flashing Strobe Lights

Integrated red-and-blue strobe lights provide a visible warning when activated by supported security events. This feature can help discourage unwanted activity around protected areas.

Built-In Audible Warning

The integrated speaker supports audible alarm warnings, providing an additional deterrence measure alongside the flashing strobe lights.

Two-Way Audio Communication

Built-in microphones and a speaker allow compatible users to listen and speak through the camera using supported software and network connections.

Arrayed Dual Microphones

The built-in dual-microphone system supports high-quality audio capture with environmental noise filtering.

Smart Hybrid Light Technology

Smart Hybrid Light combines infrared and white-light illumination to provide flexible night-time surveillance for different site requirements.

Three Night Lighting Modes

Installers can configure infrared illumination, white-light illumination or intelligent hybrid lighting according to the required security response.

30-Metre Night Illumination

The integrated lighting system supports infrared and white-light monitoring at distances up to 30 metres under suitable conditions.

Infrared Night Surveillance

Infrared illumination supports black-and-white surveillance in darkness without requiring continuous visible white lighting.

White-Light Colour Night Imaging

White supplemental lighting helps capture colour information after dark, improving visibility of clothing, vehicles and other scene details.

Human and Vehicle Classification

Deep-learning detection supports classification of people and vehicles, helping reduce unwanted alerts from irrelevant environmental movement.

Intelligent Line-Crossing Detection

Configurable line-crossing detection allows monitoring of selected boundaries with supported human and vehicle target filtering.

Intelligent Intrusion Detection

Intrusion detection supports monitoring of selected areas, including supported human and vehicle classification.

Active Alarm Linkage

Supported alarm events can trigger functions such as flashing strobe lights, audible warnings, recording, image capture and compatible network notifications.

120 dB True Wide Dynamic Range

True WDR helps maintain image visibility in high-contrast environments, including building entrances exposed to strong sunlight and shaded areas.

2.8mm Wide-Angle Lens

The 2.8mm lens version provides approximately 108° horizontal coverage, making it suitable for driveways, entrances and larger surveillance areas.

4mm Fixed Lens Option

The 4mm version provides approximately 88° horizontal coverage for more focused surveillance requirements.

H.265+ Video Compression

Efficient H.265+ compression helps optimise recording storage and network bandwidth when supported by compatible recording equipment.

512GB MicroSD Local Recording

The built-in memory card slot supports compatible microSD, microSDHC and microSDXC cards up to 512GB for supported local recording configurations.

IP67 Weather-Resistant Construction

The IP67-rated metal enclosure provides protection against dust and water ingress when correctly installed.

PoE+ Power Connectivity

The camera supports IEEE 802.3at PoE+, allowing compatible network equipment to provide power and data through one Ethernet cable.

ONVIF Network Integration

ONVIF Profiles S and G support integration with compatible third-party network video systems.

Compatible HiLook and Hikvision NVRs

The camera can be integrated with compatible HiLook and Hikvision network video recorders for centralised recording, playback and supported intelligent event management.

Professional Security Installation

The camera is designed for professional installations requiring correct positioning, network configuration, intelligent detection setup and reliable active deterrence functionality.

Ideal Applications

  • Residential Properties: Driveways, entrances, garages and outdoor security.
  • Commercial Buildings: Entrances, external access points and building perimeters.
  • Retail Stores: Shopfronts, entrances and stockroom access points.
  • Warehouses: Loading docks, delivery areas and equipment storage.
  • Car Parks: Vehicle and pedestrian monitoring.
  • Industrial Facilities: Monitoring selected outdoor operational areas.
  • Apartment Buildings: Shared entrances and suitable common areas.
  • Workshops: Equipment protection and security monitoring.
  • Construction Sites: Monitoring suitable site access points and storage areas.
  • Commercial Security Upgrades: Replacing older CCTV cameras with 8MP active deterrence technology.
  • Active Deterrence Applications: Locations requiring flashing warnings and audible alarms.
  • Professional CCTV Installations: Security systems requiring high-resolution video, intelligent detection and two-way audio.

Compatibility & Installation

The HiLook IPC-T289H-MU/SL is designed for professional IP CCTV installations using compatible HiLook, Hikvision and supported third-party recording equipment.

Camera Resolution: Supports 3840 × 2160 8MP 4K recording at up to 20fps.

Lens Options: Available with 2.8mm or 4mm fixed lenses. Confirm the supplied lens variant before ordering.

Smart Hybrid Light: Supports infrared and white-light illumination with three selectable operating modes.

Night Illumination: Integrated supplemental lighting supports monitoring up to 30 metres.

Active Deterrence: Red-and-blue flashing lights and audible warnings can be configured for supported alarm events.

Two-Way Audio: Built-in dual microphones and a speaker support compatible audio communication.

Intelligent Detection: Human and vehicle classification is supported for motion, line-crossing and intrusion detection.

Local Storage: Supports compatible microSD cards up to 512GB. Memory card sold separately.

Power: Requires IEEE 802.3at PoE+ or a compatible 12V DC power supply. Standard IEEE 802.3af PoE should not be assumed sufficient.

Weather Protection: IP67-rated housing for correctly installed indoor and outdoor applications.

Recorder Compatibility: Compatible HiLook and Hikvision NVRs are recommended. Confirm 8MP recording, audio, active deterrence and intelligent event compatibility.

Third-Party Integration: Supports ONVIF Profiles S and G, subject to individual system compatibility.

Professional Installation: Installation by a qualified security professional is recommended for correct camera positioning, waterproofing, PoE+ power allocation, network configuration and active deterrence setup.

Audio Recording: Any audio monitoring or recording must comply with applicable Australian privacy and surveillance legislation.

Package Contents

  • 1 × HiLook IPC-T289H-MU/SL 8MP 4K All-in-One Smart Hybrid Light Fixed Turret Network Camera.
  • Manufacturer-supplied standard mounting accessories and documentation, as applicable to the Australian package.

Important: Network video recorder, surveillance hard drive, memory card, network cables, PoE+ switch or injector, monitor and installation services are not included unless specifically stated. Confirm the supplied lens variant before ordering.

Frequently Asked Questions

What resolution does the HiLook IPC-T289H-MU/SL support?

The camera supports 3840 × 2160 resolution, providing 8MP 4K Ultra HD surveillance video.

Does this camera record 4K video at 25fps?

No. The manufacturer specifies up to 20fps at 3840 × 2160. In 50Hz mode, 25fps is supported at selected lower resolutions.

What is an All-in-One security camera?

This model combines video surveillance, intelligent detection, flashing deterrence lights, audible warnings and two-way audio in one camera.

Does this camera have flashing red-and-blue lights?

Yes. The IPC-T289H-MU/SL supports active red-and-blue flashing lights for compatible alarm events.

Does this camera have a built-in siren?

Yes. The built-in speaker supports audible alarm warnings.

Does this camera support two-way audio?

Yes. It includes built-in microphones and a speaker for compatible two-way communication.

Can I speak through the camera remotely?

Yes, when connected through compatible software and a correctly configured network connection.

Does this camera have a built-in microphone?

Yes. It features an arrayed dual-microphone system.

What is Smart Hybrid Light technology?

Smart Hybrid Light combines infrared and white-light illumination to provide flexible night-time surveillance.

Does this camera support infrared night vision?

Yes. Infrared illumination supports black-and-white monitoring in darkness.

Can this camera record colour video at night?

Yes. Integrated white-light illumination can support colour surveillance after dark.

What is the night illumination distance?

Up to 30 metres under suitable conditions.

What image sensor does this camera use?

A 1/2.8-inch progressive scan CMOS sensor.

What lens options are available?

The camera is available with 2.8mm and 4mm fixed lens options.

Which lens provides wider coverage?

The 2.8mm version provides wider coverage than the 4mm version.

What is the 2.8mm horizontal viewing angle?

Approximately 108°.

What is the 4mm horizontal viewing angle?

Approximately 88°.

Does this camera support 120 dB WDR?

Yes. The IPC-T289H-MU/SL supports 120 dB True Wide Dynamic Range.

Does this camera support AI human detection?

Yes. Deep-learning human classification is supported for compatible intelligent detection events.

Does this camera support AI vehicle detection?

Yes. Deep-learning vehicle classification is supported.

Does this camera support line-crossing detection?

Yes. Line-crossing detection supports human and vehicle target filtering.

Does this camera support intrusion detection?

Yes. Intrusion detection supports human and vehicle target filtering.

Can the flashing lights activate automatically?

Yes. Supported alarm events can be configured to trigger the flashing lights through compatible settings.

Can the camera activate an audible warning automatically?

Yes. Supported alarm events can trigger audible warnings when correctly configured.

Does this camera support H.265+ compression?

Yes. H.265+, H.265, H.264+ and H.264 video compression formats are supported for the main stream.

Does this camera support microSD recording?

Yes. It includes a memory card slot supporting compatible cards up to 512GB.

Is a memory card included?

No. A compatible memory card must be purchased separately.

Is this camera suitable for outdoor installation?

Yes. Its IP67 weather-resistant housing is suitable for correctly installed outdoor applications.

Does this camera support PoE?

Yes. It supports IEEE 802.3at PoE+, Class 4.

Will a standard 802.3af PoE switch power this camera?

Standard 802.3af PoE should not be assumed sufficient. The manufacturer specifies IEEE 802.3at PoE+ with a maximum power requirement of 18W.

Can I connect this camera to a HiLook NVR?

Yes, provided the NVR supports the required resolution, power arrangement and camera functions.

Can I connect this camera to a Hikvision NVR?

Yes. Compatible Hikvision NVRs can support the camera, subject to resolution, firmware, PoE+ power availability and feature compatibility.

Does this camera support ONVIF?

Yes. It supports ONVIF Profiles S and G.

Is this a panoramic camera?

No. The IPC-T289H-MU/SL is a conventional fixed turret camera. The IPC-T289PH-MU/SL is the separate dual-lens panoramic model.

Is this a PTZ camera?

No. The IPC-T289H-MU/SL is a fixed turret network camera.

Does this camera include an NVR or hard drive?

No. Recording equipment and storage are sold separately unless specifically stated.

What warranty applies?

Civic Electronic supplies eligible HiLook IP cameras with a three-year Australian warranty, subject to applicable terms.

Why Buy from Civic Electronic?

Civic Electronic is an Australian professional security equipment wholesaler and an Authorised Hikvision Sales Partner and Hikvision Training Centre.

We supply genuine Australian HiLook and Hikvision security products to professional security installers, electricians and system integrators.

  • Genuine Australian HiLook and Hikvision Stock
  • Official Australian Warranty Support
  • Competitive Wholesale and Trade Pricing
  • Professional CCTV Product Selection Assistance
  • Fast Australia-Wide Delivery
  • Free Standard Shipping on Eligible Orders of $300 or More
  • 2-Hour Click & Collect from Rouse Hill, NSW, subject to stock confirmation
  • Professional Security Installer Support

For HiLook active deterrence camera selection, trade pricing, 8MP NVR compatibility or CCTV system assistance, contact Civic Electronic on 1300 024 842.

Official Hikvision Manufacturer Documentation

Review the official Hikvision HiLook IPC-T289H-MU/SL manufacturer product specifications for complete technical information, including 8MP 4K resolution, Smart Hybrid Light, red-and-blue flashing lights, audible warning, dual microphones, two-way audio, intelligent human and vehicle detection, 512GB microSD storage, PoE+ and IP67 protection.

View Official Hikvision / HiLook IPC-T289H-MU/SL Product Specifications

View Official Hikvision Australia HiLook CCTV Catalogue

Note: Lens options vary between 2.8mm and 4mm versions. This is a fixed turret camera rather than a dual-lens panoramic model. IEEE 802.3at PoE+ power is required when using Power over Ethernet. Audio communication, active deterrence and intelligent events depend on compatible equipment and configuration. Camera only; recording equipment and accessories sold separately unless specified.

Genuine Product Assurance, We are officially an authorized reseller of Hikvision

Hikvision, Dahua, TP-Link and Ruijie Products are covered by a 3 year manufacturer warranty, except all Access Controls, Intercoms, Alarms, and Display Monitors are 2 year warranty, Hard Drive and any spare parts 12-month warranty.

Our warranty does not include damage due to incorrect fitting of parts or accessories, setup applications or products integration.

1. Free and Express Shipping

  • Free Standard Shipping applies to all orders valued at $300 or more.
  • Express Shipping is available for an additional $65 per order.

Please note that Express Shipping is not available for all postcodes. Customers are advised to confirm eligibility through the Australia Post Coverage link below before selecting the express shipping option. As shipping fees are passed directly to couriers, we are unable to refund shipping costs for postcodes not covered by the express delivery network:

Australia Post Coverage

2. Order Processing

  • Orders placed before 8:00 AM (Sydney time) on a business day may packed and dispatched the same day base on stock availability.
  • Orders are processed Monday to Friday, excluding weekends and public holidays.
  • Tracking information will be provided via email after 11:00 AM on the day the order is shipped.

All orders are dispatched using the most efficient postage method available to ensure timely delivery.

3. Delivery Timeframes

  • Express Shipping: Next business day delivery within the Australia Post Express Post Network Or Priority Shipping by other couriers for non covered Australia Post Areas (capital cities and major metropolitan areas, including Perth CBD only).
  • Regional Areas Express/Priority Shipping: Delivery may take between 2 to 5 business days, depending on location and courier service coverage.
  • Standard Shipping: Please allow up to 10 business days from dispatch.

If you have not received your order within 5 business days (express) or 10 business days (standard) after receiving your shipment tracking details, please contact us with your full name and order number so we can investigate your delivery status.
In most cases, a delivery attempt has been made and the parcel is awaiting collection at your nearest depot or collection point. Please check your email spam or junk folder for any courier notification emails.

4. Delivery Requirements and Limitations

  • All deliveries require a signature upon receipt.
  • Parcels will not be left unattended or with a “safe drop” unless specifically authorised in writing by the customer before dispatch.
  • If no authorised person is available to sign for the parcel at the time of delivery, a delivery card will be left, and your parcel will be transferred to the nearest depot or collection point for pickup.
  • We do not deliver to PO Boxes. Orders must be addressed to a valid physical delivery address within Australia.

Delivery times are estimates only and may vary due to courier schedules, regional service limitations, or other unforeseen circumstances. Once an order has been dispatched from our warehouse, it becomes the responsibility of the courier or postal service.

We are not liable for delays, loss, or damage that occur during transit, as these are beyond our control.
Any claims for loss or damage during delivery must be raised directly with the relevant courier company.

If an incorrect, incomplete, or undeliverable address (including PO Boxes) is provided, the customer will be responsible for all additional shipping charges incurred to resend the order.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email containing a tracking number.
Customers are responsible for monitoring their delivery progress and liaising with the courier directly for updates or redelivery arrangements.

To ensure secure delivery, a signature is required upon receipt. The courier will not leave the parcel unattended under any circumstances. If delivery cannot be completed, a collection notice will be issued.

6. Additional Information

We strive to ensure timely and accurate delivery of all orders; however, as we are not a courier company, we cannot guarantee delivery times and are unable to intervene in courier operations once a parcel has been dispatched.
By placing an order, customers acknowledge and accept the above terms regarding shipping, delivery, and courier responsibility.

Price Beat Guarantee

At Civic Electronic, we are committed to offering genuine products at the most competitive prices in Australia. If you find a lower advertised price from an authorised
Australian seller, we won't just match it, we'll beat it.

How It Works

If you find a cheaper price, simply:

  1. Provide a link to the competitor's advertised product
  2. Confirm the seller is an authorised Australian reseller
  3. Submit your request before placing your order

Our team will verify the details and respond promptly.

Eligibility Requirements

To qualify for our Price Beat Guarantee, the following conditions must be met:

  • The competitor must be an authorised Australian reseller
  • The seller must operate as a legitimate Australian retail business
  • The item must be identical (same brand, model number and specifications)
  • The product must be brand new and currently in stock
  • The price must be publicly advertised (not a private quote or member-only offer)
  • The advertised price must include GST
  • Shipping costs must be included in the total comparison
  • The competitor must supply Australian warranty support

Exclusions

Our Price Beat Guarantee does not apply to:

  • Dropshippers or intermediary sellers who do not physically stock the product
  • Sellers operating without a verifiable Australian retail presence
  • Businesses with no registered retail location or identifiable trading address
  • Marketplace sellers (eBay, Amazon, etc.) unless officially authorised
  • Grey imports or overseas-based sellers Clearance, liquidation or closing-down sales
  • Refurbished, used or open-box items
  • Pricing errors or misprints
  • Bundle deals, bonus offers or cashback promotions
  • Trade, bulk or special contract pricing

Important Conditions

  • Price Beat requests must be approved prior to purchase
  • Approved offers are valid for 24 hours only
  • Civic Electronic reserves the right to verify reseller authorisation status
  • We reserve the right to decline requests that do not meet the above criteria
  • This policy may be modified or withdrawn at any time without notice

Why Buy From Civic Electronic?

  • 100% Genuine Products
  • Authorised Australian Reseller
  • Local Australian Warranty
  • Real Stock, Not Dropshipped
  • Expert Technical Support
  • Fast & Secure Dispatch