Skip to content
🔥 6% OFF Orders $1,400+ — Automatically Applied at Checkout | ✓ Genuine AU Stock & Warranty | ⚡ 2-Hour Pickup | 📞 1300 024 842
🔥 6% OFF Orders $1,400+ — Automatically Applied at Checkout | ✓ Genuine AU Stock & Warranty | ⚡ 2-Hour Pickup | 📞 1300 024 842

HiLook Pro IPC-T289PH-MU/SL 8MP Dual-Lens 180° Panoramic Smart Hybrid Light Turret Camera

Save 14% Save 14%
Original price $225.00
Original price $225.00 - Original price $225.00
Original price $225.00
Current price $194.00
$194.00 - $205.00
Current price $194.00
Availability:
in stock, ready to be shipped
Availability:
in stock, ready to be shipped
Color: White

Hikvision HiLook Pro IPC-T289PH-MU/SL#AU 8MP 180° Dual-Lens Smart Hybrid Light Turret Network Camera

The HiLook Pro IPC-T289PH-MU/SL#AU is a professional 8MP 4K-class dual-lens panoramic IP security camera combining an ultra-wide 180° field of view, stitched panoramic imaging, Smart Hybrid Light night vision, intelligent motion detection and active deterrence technology.

Developed by HiLook, a Hikvision security camera brand, this advanced panoramic turret camera is designed for professional residential, commercial and industrial CCTV installations requiring wide-area surveillance with fewer cameras.

Unlike conventional fixed turret cameras with narrower viewing angles, the IPC-T289PH-MU/SL combines images from its dual-lens panoramic system into a single ultra-wide surveillance image.

The camera captures video at a maximum resolution of 4256 × 1888 pixels, delivering approximately 8MP of panoramic image detail across a 180° horizontal field of view.

This wide viewing angle makes the camera particularly suitable for monitoring large entrances, car parks, commercial building exteriors, warehouses, loading areas and other open spaces where conventional cameras may require multiple installation positions.

The camera features a 1/2.4-inch progressive scan CMOS imaging system and a fixed 2mm lens configuration with an F1.6 aperture.

With Smart Hybrid Light technology, the IPC-T289PH-MU/SL combines infrared and white-light illumination to provide flexible night-time surveillance.

The camera supports supplemental illumination up to 30 metres, allowing infrared-assisted black-and-white monitoring or white-light-assisted colour imaging depending on the selected operating mode.

For improved security response, the IPC-T289PH-MU/SL includes active red-and-blue flashing strobe lights and an audible alarm, helping warn intruders when supported alarm events are triggered.

Its built-in microphone and speaker provide two-way audio functionality, allowing compatible users to listen and communicate through the camera using supported software and network configurations.

Intelligent motion detection supports human and vehicle target classification, helping distinguish relevant security events from general movement.

The camera also supports line-crossing detection, intrusion detection, video tampering alarms and exception events for more flexible security monitoring.

With 120 dB Wide Dynamic Range, the camera helps maintain image visibility in challenging lighting conditions, including entrances and outdoor areas exposed to strong backlighting.

Advanced H.265+ video compression helps optimise network bandwidth and recording storage when supported by compatible recording equipment.

The built-in microSD memory card slot supports compatible cards up to 512GB, providing an additional local storage option for supported recording configurations.

Its IP67-rated housing provides protection against dust and water ingress when correctly installed, making the camera suitable for demanding outdoor CCTV applications.

The IPC-T289PH-MU/SL supports IEEE 802.3af Power over Ethernet, allowing compatible network equipment to supply power and data through a single Ethernet cable.

Designed for integration with compatible HiLook and Hikvision network video recorders, this panoramic security camera provides a powerful solution for professional security installers, electricians and system integrators throughout Australia.

Important: This is a fixed panoramic camera, not a motorised PTZ camera. Its 180° coverage is created through a dual-lens stitched panoramic image rather than mechanical pan-and-tilt movement.

HiLook Pro IPC-T289PH-MU/SL 8MP 180 Degree Panoramic Camera 3-Year Australian Warranty - Civic Electronic

Three-year Australian camera warranty applies subject to applicable warranty terms.

Key Features

  • 8MP Panoramic Imaging: Captures high-resolution surveillance video at 4256 × 1888 pixels.
  • 180° Horizontal Field of View: Ultra-wide panoramic surveillance coverage.
  • Dual-Lens Stitched Imaging: Combines dual-lens views into a single panoramic image.
  • HiLook Pro Series: Advanced professional IP surveillance camera.
  • Fixed Panoramic Turret Design: Wide-area surveillance without mechanical PTZ movement.
  • 1/2.4-Inch CMOS Imaging System: Progressive scan surveillance imaging.
  • 2mm Fixed Lens Configuration: Designed for panoramic monitoring.
  • F1.6 Aperture: Supports low-light image capture.
  • 0.005 Lux Colour Sensitivity: Low-light colour imaging under suitable conditions.
  • Smart Hybrid Light: Combines infrared and white-light illumination.
  • 30m Supplemental Lighting: Infrared and white-light monitoring up to 30 metres.
  • Infrared Night Vision: Supports black-and-white monitoring in darkness.
  • White-Light Colour Imaging: Supports colour surveillance when white illumination is active.
  • Active Red-and-Blue Strobe Lights: Flashing visual warning for supported alarm events.
  • Built-In Audible Alarm: Speaker-based warning functionality.
  • Two-Way Audio: Built-in microphone and speaker.
  • Built-In Microphone: Supports audio monitoring and recording.
  • Built-In Speaker: Supports compatible two-way communication and audible warnings.
  • Human Detection: Human target classification for supported motion detection events.
  • Vehicle Detection: Vehicle target classification for supported motion detection events.
  • Line-Crossing Detection: Monitoring of configured security boundaries.
  • Intrusion Detection: Monitoring of selected surveillance areas.
  • Video Tampering Alarm: Supports camera interference detection events.
  • 120 dB WDR: Improved visibility in high-contrast lighting conditions.
  • 3D Digital Noise Reduction: Helps reduce unwanted image noise.
  • Backlight Compensation: Supports improved visibility in backlit scenes.
  • H.265+ Compression: Helps reduce bandwidth and storage requirements.
  • 20fps at Maximum Resolution: Records at up to 20fps at 4256 × 1888.
  • 512GB MicroSD Support: Built-in memory card slot for compatible local recording.
  • ONVIF Compatibility: Supports Profiles S, G and T.
  • Hik-Connect Support: Compatible network access through supported configuration.
  • PoE Connectivity: IEEE 802.3af Power over Ethernet.
  • 12V DC Power Option: Alternative compatible power supply.
  • IP67 Weather Protection: Suitable for correctly installed outdoor applications.
  • Metal Housing: Metal construction excluding the trim ring.
  • 3-Year Australian Warranty: Subject to applicable warranty terms.

Technical Specifications

Model IPC-T289PH-MU/SL#AU
Brand HiLook by Hikvision
Product Series HiLook Pro Panoramic Deterrence Series
Camera Type Dual-Lens Stitched Panoramic Fixed Turret Network Camera
Maximum Resolution 4256 × 1888 (Approximately 8MP)
Imaging System Dual-Lens Panoramic Image Stitching
Image Sensor Specification 1/2.4-Inch Progressive Scan CMOS
Lens Type Fixed Focal Length
Focal Length 2mm
Lens Aperture F1.6
Horizontal Field of View 180°
Vertical Field of View 77°
Minimum Colour Illumination 0.005 Lux @ F1.6, AGC ON
Minimum Illumination with Light 0 Lux
Supplemental Light Types Infrared and White Light
Supplemental Light Distance Up to 30 Metres
Infrared Wavelength 850nm
Smart Hybrid Light Supported
Wide Dynamic Range 120 dB WDR
Main Stream Frame Rate 20fps at 4256 × 1888
Sub-Stream Frame Rate 20fps at Supported Sub-Stream Resolutions
Main Stream Compression H.265+ / H.265 / H.264+ / H.264
Sub-Stream Compression H.265 / H.264 / MJPEG
Video Bitrate 32 Kbps to 16 Mbps
Audio Type Mono
Built-In Microphone Yes, 1 Microphone
Built-In Speaker Yes, 1 Speaker
Speaker Maximum Power 2W
Two-Way Audio Supported
Audio Noise Filtering Supported
Red-and-Blue Strobe Lights Supported
Audible Warning Supported
Human Classification Supported for Motion Detection
Vehicle Classification Supported for Motion Detection
Line-Crossing Detection Supported
Intrusion Detection Supported
Video Tampering Alarm Supported
3D Digital Noise Reduction Supported
Privacy Masking 4 Programmable Polygon Masks
Memory Card Slot MicroSD / MicroSDHC / MicroSDXC
Maximum Memory Card Capacity 512GB
Ethernet Interface 1 × RJ45 10/100 Mbps
ONVIF Profiles S, T and G
Network Streaming RTSP and Supported Network Protocols
Power Supply 12V DC ±25% / PoE
PoE Standard IEEE 802.3af, Class 3
Maximum DC Power Consumption 10W
Maximum PoE Power Consumption 11.5W
Weather Protection IP67
Housing Material Metal, Except Trim Ring
Dimensions Ø138.3 × 115.4mm
Approximate Weight 790g
Operating Temperature -30°C to +60°C
Camera Warranty 3 Years, Subject to Applicable Terms

Detailed Features & Benefits

8MP High-Resolution Panoramic Imaging

The HiLook Pro IPC-T289PH-MU/SL captures detailed panoramic video at 4256 × 1888 pixels, delivering approximately 8MP of surveillance information across a wide viewing area.

180° Ultra-Wide Surveillance Coverage

The camera provides a 180° horizontal field of view, making it suitable for monitoring broad areas that might otherwise require multiple conventional fixed cameras.

Dual-Lens Stitched Panoramic Technology

Its dual-lens imaging system combines the camera views into a single panoramic image, simplifying wide-area surveillance and reducing the need to switch between multiple camera feeds.

Smart Hybrid Light Technology

Smart Hybrid Light combines infrared and white-light illumination, providing flexible night-time monitoring options for different security requirements.

30-Metre Supplemental Illumination

Integrated infrared and white-light illumination supports night-time monitoring at distances up to 30 metres under suitable conditions.

Infrared Night Surveillance

Infrared illumination supports black-and-white monitoring in darkness without requiring continuous visible white-light illumination.

White-Light Colour Surveillance

White-light illumination can help capture colour details at night, improving the visibility of clothing, vehicles and other important scene information.

Active Red-and-Blue Strobe Deterrence

Integrated red-and-blue flashing lights provide a visible warning when activated by supported alarm events, helping discourage unwanted activity.

Built-In Audible Alarm

The integrated speaker supports audible warnings, providing an additional active deterrence function.

Two-Way Audio Communication

The built-in microphone and speaker support compatible two-way communication, allowing users to listen and speak through supported network applications.

Human and Vehicle Motion Classification

Intelligent motion detection can distinguish specified human and vehicle targets, helping reduce unwanted motion alarms caused by general environmental movement.

Line-Crossing Detection

Supports configurable line-crossing events for monitoring selected security boundaries and access points.

Intrusion Detection

Supports intrusion detection within configured monitoring areas for compatible event-based surveillance.

Video Tampering Detection

Video tampering events help identify certain types of interference with the camera image.

120 dB Wide Dynamic Range

True WDR helps improve image visibility in locations with strong differences between bright and dark areas, including building entrances and outdoor scenes exposed to backlighting.

3D Digital Noise Reduction

3D DNR helps reduce image noise, improving clarity in low-light surveillance footage.

H.265+ Video Compression

Efficient H.265+ compression helps optimise network bandwidth and recording storage when supported by the connected NVR and recording configuration.

512GB MicroSD Local Storage

The built-in memory card slot supports compatible microSD, microSDHC and microSDXC cards up to 512GB for supported local recording configurations.

IP67 Weather-Resistant Construction

The IP67-rated enclosure provides protection against dust and water ingress when correctly installed, making the camera suitable for outdoor CCTV applications.

Power over Ethernet Installation

IEEE 802.3af PoE allows compatible network equipment to provide power and data through a single Ethernet cable, simplifying professional installation.

ONVIF Network Integration

ONVIF Profiles S, T and G support integration with compatible third-party network video systems.

Compatible HiLook and Hikvision NVRs

The camera can be connected to compatible HiLook and Hikvision network video recorders for centralised recording, playback and supported event management.

Wide-Area Security Monitoring

The panoramic field of view is particularly useful for monitoring car parks, loading areas, building exteriors and other open spaces requiring broad coverage.

Professional Panoramic Installation

For suitable large-area applications, the manufacturer recommends installation above 3 metres, with appropriate camera positioning and scene geometry to optimise panoramic coverage.

Ideal Applications

  • Commercial Car Parks: Wide-angle vehicle and pedestrian surveillance.
  • Warehouse Exteriors: Monitoring loading docks, entrances and external storage areas.
  • Commercial Buildings: Broad surveillance of building frontages and access points.
  • Retail Premises: Monitoring shopfronts and large entrances.
  • Industrial Facilities: Surveillance of open operational areas and site boundaries.
  • Residential Properties: Monitoring wide driveways, frontages and outdoor areas.
  • Apartment Complexes: Surveillance of suitable shared outdoor areas.
  • Schools and Educational Facilities: Monitoring appropriate external common areas.
  • Parks and Public Spaces: Wide-area monitoring where permitted and appropriately designed.
  • Loading and Delivery Areas: Monitoring vehicle movements and access points.
  • Outdoor Security Upgrades: Replacing multiple narrow-angle cameras with panoramic coverage where suitable.
  • Active Deterrence Installations: Sites requiring visible flashing warnings and audible alarms.

Compatibility & Installation

The HiLook Pro IPC-T289PH-MU/SL#AU is designed for professional IP CCTV installations using compatible HiLook, Hikvision and supported third-party recording equipment.

Camera Resolution: Supports a maximum panoramic resolution of 4256 × 1888 pixels at up to 20fps.

Panoramic Coverage: Provides a 180° horizontal and 77° vertical field of view.

Lens Configuration: Fixed 2mm panoramic lens configuration. This is not a motorised PTZ or optical zoom camera.

Smart Hybrid Light: Supports infrared and white-light illumination with a maximum supplemental lighting range of 30 metres.

Active Deterrence: Built-in red-and-blue flashing strobe lights and audible warning functions can be activated through supported alarm configurations.

Two-Way Audio: Includes one microphone and one speaker. Communication requires compatible software, network connectivity and appropriate configuration.

Intelligent Detection: Human and vehicle classification is supported for motion detection. Line-crossing and intrusion detection are also available.

Local Storage: Supports compatible microSD cards up to 512GB. Memory card sold separately.

Power: Supports IEEE 802.3af PoE or a compatible 12V DC power supply.

Weather Protection: IP67-rated housing for correctly installed indoor and outdoor applications.

Recorder Compatibility: Compatible HiLook and Hikvision NVRs are recommended. Confirm support for the camera's 4256 × 1888 panoramic stream, audio functions and intelligent events.

Third-Party Integration: Supports ONVIF Profiles S, T and G, subject to individual system compatibility.

Installation Height: Hikvision recommends installation above 3 metres for suitable large-area panoramic applications.

Recommended Scene Positioning: The manufacturer identifies an 8–12 metre recommended object distance and 68°–75° recommended vertical camera angle for typical panoramic applications. Actual positioning should be determined by the site requirements.

Professional Installation: Installation by a qualified security professional is recommended for correct camera positioning, waterproofing, network configuration, image stitching performance and active deterrence setup.

Package Contents

  • 1 × HiLook Pro IPC-T289PH-MU/SL#AU 8MP Dual-Lens 180° Panoramic Smart Hybrid Light Network Camera.
  • Manufacturer-supplied standard mounting accessories and documentation, as applicable to the Australian package.

Important: Network video recorder, surveillance hard drive, microSD memory card, network cables, PoE switch, monitor and installation services are not included unless specifically stated. Optional mounting brackets and junction boxes may be sold separately.

Frequently Asked Questions

What resolution does the HiLook Pro IPC-T289PH-MU/SL support?

The camera supports a maximum resolution of 4256 × 1888 pixels, providing approximately 8MP panoramic surveillance video.

Does this camera provide 180° surveillance coverage?

Yes. It provides a 180° horizontal field of view.

How does the dual-lens panoramic camera work?

The camera combines images from its dual-lens system into a single stitched panoramic image, providing wide-area surveillance.

Does this camera require two NVR channels?

The manufacturer specifies a single panoramic main video stream. Recorder channel allocation and compatibility should be confirmed with the particular NVR before installation.

Is this a PTZ camera?

No. It is a fixed panoramic turret camera without motorised pan, tilt or optical zoom.

What is the maximum video frame rate?

Up to 20fps at 4256 × 1888 resolution.

What is Smart Hybrid Light technology?

Smart Hybrid Light combines infrared and white-light illumination to provide flexible night-time surveillance.

Does this camera support infrared night vision?

Yes. Infrared illumination supports black-and-white monitoring in darkness.

Can this camera record colour video at night?

Yes. Integrated white-light illumination can support colour image capture under suitable conditions.

What is the night illumination distance?

The manufacturer specifies supplemental illumination up to 30 metres.

Does this camera have flashing red-and-blue lights?

Yes. It includes active red-and-blue flashing strobe lights for supported alarm events.

Does this camera have a built-in siren?

Yes. The built-in speaker supports audible warning functions.

Does this camera support two-way audio?

Yes. It includes a built-in microphone and speaker for compatible two-way communication.

Can I speak through the camera remotely?

Yes, when connected through compatible software and a properly configured network connection.

Does this camera support human detection?

Yes. Human classification is supported for motion detection events.

Does this camera support vehicle detection?

Yes. Vehicle classification is supported for motion detection events.

Does this camera support line-crossing detection?

Yes. Line-crossing detection is supported.

Does this camera support intrusion detection?

Yes. Intrusion detection is supported.

Does human and vehicle classification apply to all intelligent events?

The official datasheet specifically confirms human and vehicle classification for motion detection. It does not establish the same classification capability for every other event type.

Does this camera support 120 dB WDR?

Yes. The IPC-T289PH-MU/SL supports 120 dB Wide Dynamic Range.

Does this camera support H.265+ compression?

Yes. H.265+, H.265, H.264+ and H.264 compression formats are supported for the main stream.

Does this camera support microSD recording?

Yes. It includes a memory card slot supporting compatible cards up to 512GB.

Is a memory card included?

No. A compatible memory card must be purchased separately.

Is this camera suitable for outdoor installation?

Yes. Its IP67 weather-resistant housing is suitable for correctly installed outdoor applications.

Does this camera support PoE?

Yes. It supports IEEE 802.3af Power over Ethernet.

Can I connect this camera to a HiLook NVR?

Yes, provided the NVR supports the panoramic resolution, required video stream and camera functions.

Can I connect this camera to a Hikvision NVR?

Yes. Compatible Hikvision NVRs can support the camera, subject to resolution, firmware and feature compatibility.

Does this camera support ONVIF?

Yes. It supports ONVIF Profiles S, T and G.

Is this camera suitable for car parks?

Yes. Its 180° panoramic view makes it particularly suitable for wide-area car park surveillance.

What is the recommended installation height?

The manufacturer recommends installation above 3 metres for suitable large-area panoramic applications.

Does the camera include an NVR or hard drive?

No. Recording equipment and storage are sold separately unless specifically stated.

What warranty applies?

Civic Electronic supplies eligible HiLook IP cameras with a three-year Australian warranty, subject to applicable terms.

Why Buy from Civic Electronic?

Civic Electronic is an Australian professional security equipment wholesaler and an Authorised Hikvision Sales Partner and Hikvision Training Centre.

We supply genuine Australian HiLook and Hikvision security products to professional security installers, electricians and system integrators.

  • Genuine Australian HiLook and Hikvision Stock
  • Official Australian Warranty Support
  • Competitive Wholesale and Trade Pricing
  • Professional CCTV Product Selection Assistance
  • Fast Australia-Wide Delivery
  • Free Standard Shipping on Eligible Orders of $300 or More
  • 2-Hour Click & Collect from Rouse Hill, NSW, subject to stock confirmation
  • Professional Security Installer Support

For HiLook Pro panoramic camera selection, trade pricing, NVR compatibility or CCTV system assistance, contact Civic Electronic on 1300 024 842.

Official Hikvision Manufacturer Documentation

Review the official Hikvision HiLook IPC-T289PH-MU/SL technical datasheet for complete specifications, including 8MP panoramic resolution, 180° field of view, Smart Hybrid Light, 30m illumination, active red-and-blue strobe lights, two-way audio, intelligent detection, 512GB microSD storage, PoE and IP67 protection.

Download Official Hikvision / HiLook IPC-T289PH-MU/SL Datasheet (PDF)

View Official Hikvision Australia HiLook Pro Product Catalogue

Note: The #AU suffix identifies the Australian product listing. The manufacturer datasheet uses the base model IPC-T289PH-MU/SL. Panoramic recording, audio communication, active deterrence and intelligent events depend on compatible equipment and configuration. Camera only; recording equipment and accessories sold separately unless specified.

Genuine Product Assurance, We are officially an authorized reseller of Hikvision

Hikvision, Dahua, TP-Link and Ruijie Products are covered by a 3 year manufacturer warranty, except all Access Controls, Intercoms, Alarms, and Display Monitors are 2 year warranty, Hard Drive and any spare parts 12-month warranty.

Our warranty does not include damage due to incorrect fitting of parts or accessories, setup applications or products integration.

1. Free and Express Shipping

  • Free Standard Shipping applies to all orders valued at $300 or more.
  • Express Shipping is available for an additional $65 per order.

Please note that Express Shipping is not available for all postcodes. Customers are advised to confirm eligibility through the Australia Post Coverage link below before selecting the express shipping option. As shipping fees are passed directly to couriers, we are unable to refund shipping costs for postcodes not covered by the express delivery network:

Australia Post Coverage

2. Order Processing

  • Orders placed before 8:00 AM (Sydney time) on a business day may packed and dispatched the same day base on stock availability.
  • Orders are processed Monday to Friday, excluding weekends and public holidays.
  • Tracking information will be provided via email after 11:00 AM on the day the order is shipped.

All orders are dispatched using the most efficient postage method available to ensure timely delivery.

3. Delivery Timeframes

  • Express Shipping: Next business day delivery within the Australia Post Express Post Network Or Priority Shipping by other couriers for non covered Australia Post Areas (capital cities and major metropolitan areas, including Perth CBD only).
  • Regional Areas Express/Priority Shipping: Delivery may take between 2 to 5 business days, depending on location and courier service coverage.
  • Standard Shipping: Please allow up to 10 business days from dispatch.

If you have not received your order within 5 business days (express) or 10 business days (standard) after receiving your shipment tracking details, please contact us with your full name and order number so we can investigate your delivery status.
In most cases, a delivery attempt has been made and the parcel is awaiting collection at your nearest depot or collection point. Please check your email spam or junk folder for any courier notification emails.

4. Delivery Requirements and Limitations

  • All deliveries require a signature upon receipt.
  • Parcels will not be left unattended or with a “safe drop” unless specifically authorised in writing by the customer before dispatch.
  • If no authorised person is available to sign for the parcel at the time of delivery, a delivery card will be left, and your parcel will be transferred to the nearest depot or collection point for pickup.
  • We do not deliver to PO Boxes. Orders must be addressed to a valid physical delivery address within Australia.

Delivery times are estimates only and may vary due to courier schedules, regional service limitations, or other unforeseen circumstances. Once an order has been dispatched from our warehouse, it becomes the responsibility of the courier or postal service.

We are not liable for delays, loss, or damage that occur during transit, as these are beyond our control.
Any claims for loss or damage during delivery must be raised directly with the relevant courier company.

If an incorrect, incomplete, or undeliverable address (including PO Boxes) is provided, the customer will be responsible for all additional shipping charges incurred to resend the order.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email containing a tracking number.
Customers are responsible for monitoring their delivery progress and liaising with the courier directly for updates or redelivery arrangements.

To ensure secure delivery, a signature is required upon receipt. The courier will not leave the parcel unattended under any circumstances. If delivery cannot be completed, a collection notice will be issued.

6. Additional Information

We strive to ensure timely and accurate delivery of all orders; however, as we are not a courier company, we cannot guarantee delivery times and are unable to intervene in courier operations once a parcel has been dispatched.
By placing an order, customers acknowledge and accept the above terms regarding shipping, delivery, and courier responsibility.

Price Beat Guarantee

At Civic Electronic, we are committed to offering genuine products at the most competitive prices in Australia. If you find a lower advertised price from an authorised
Australian seller, we won't just match it, we'll beat it.

How It Works

If you find a cheaper price, simply:

  1. Provide a link to the competitor's advertised product
  2. Confirm the seller is an authorised Australian reseller
  3. Submit your request before placing your order

Our team will verify the details and respond promptly.

Eligibility Requirements

To qualify for our Price Beat Guarantee, the following conditions must be met:

  • The competitor must be an authorised Australian reseller
  • The seller must operate as a legitimate Australian retail business
  • The item must be identical (same brand, model number and specifications)
  • The product must be brand new and currently in stock
  • The price must be publicly advertised (not a private quote or member-only offer)
  • The advertised price must include GST
  • Shipping costs must be included in the total comparison
  • The competitor must supply Australian warranty support

Exclusions

Our Price Beat Guarantee does not apply to:

  • Dropshippers or intermediary sellers who do not physically stock the product
  • Sellers operating without a verifiable Australian retail presence
  • Businesses with no registered retail location or identifiable trading address
  • Marketplace sellers (eBay, Amazon, etc.) unless officially authorised
  • Grey imports or overseas-based sellers Clearance, liquidation or closing-down sales
  • Refurbished, used or open-box items
  • Pricing errors or misprints
  • Bundle deals, bonus offers or cashback promotions
  • Trade, bulk or special contract pricing

Important Conditions

  • Price Beat requests must be approved prior to purchase
  • Approved offers are valid for 24 hours only
  • Civic Electronic reserves the right to verify reseller authorisation status
  • We reserve the right to decline requests that do not meet the above criteria
  • This policy may be modified or withdrawn at any time without notice

Why Buy From Civic Electronic?

  • 100% Genuine Products
  • Authorised Australian Reseller
  • Local Australian Warranty
  • Real Stock, Not Dropshipped
  • Expert Technical Support
  • Fast & Secure Dispatch